✅ Trip Verified
Flew Ho Chi Minh City to Bangkok via Kuala Lumpur on their ageing B737’s on 21st July 2018. Check-in in SGN was a breeze as usual – I always get the feeling that they just are waiting for me at the counter. This time there were 6 Biz-pax in front of me, but they spotted me as I apparently travelled without inscribed luggage. Thus I was picked aside by the MH-manager who personally checked me in and changed my seats without even asking: he just by his own reassigned me other seats – at first I did not discover – but then later while in the lounge: I checked the aircraft’s configuration: he had given me other, better seats, much appreciated. It took him two Minutes at the counter to issue BPs throughout. I) was granted 50 kg luyggage that I did not use. They respect other Oneworld elite travellers and gave me the earned privileges to “their” SGN-lounge – they use Apricot, a 3rd-party lounge of good quality with excellent views of the tarmac. That lounge improves day by day, I really like the effort. Had some stuff printed out from the Lounge’s business-centre within Minutes. However, the amazing regional “Golden-lounge” in KLIA is even better, inc. sparkling wines and domesticated buffet with hot dishes. One senior staff helped me to make a complicated rebooking and spent over 1 hour for me and eventually we succeeded for a modest ticket change fee; well done. First flight on time – second flight delayed 45 Minutes waiting on the tarmac. On board the FAs are good – even in economy. Special meal pre-ordered and effectuated to perfection. Flights on time – have neither had serious delays nor luggage problem with this airline. Thus, at times when I read several of the reviews in this forum I cannot recognise that it’s the same airline. IFE fair/good on 2nd leg but lacking on 1st leg. Seats OK and spacious for economy. MH are opting their game. However, the lack of beer or wines served onboard on short and medium-haul flights are a big minus that put the airline at max. 4 stars out of 5.