Malaysia Airlines

Not Verified | This airline is incredibly poor. First the flight was delayed three times while already on the plane due to technical issues. They claimed to have it fixed three times and three times it failed. After spending three hours on the plane and not moving plus dealing with the heat as they wouldn't turn the air-conditioning on. We were offered the smallest bag of peanuts as compensation. I can accept a poor flight, however we missed our connecting flight and were put on the next available flight at 3:30 in the morning ruining our planned transport and accommodation. We were given no compensation. But the thing that has tipped me over the edge is we decided to buy extra legroom for our return flight. After being hung up on we where finally able to book and pay for this. Then 36 hours later we were charged again for the same amount. I have really struggled in dealing with this airline and then to find out that they have held my card details for over 24 hours and felt it acceptable to change us with out consent is disgusting. I promise this will be the last time I fly with this airline!

Not Verified | I like to Thank Malaysian Airlines customer service agents to their excellent service. My flight was canceled because of Cyclone Gabriel. I made few calls to customer service and they are helpful and professional. My flight was re- booked and here i am back to Auckland .

✅ Trip Verified | Excellent staff and attentive service, ancient aircraft with an excuse for an entertainment system. The route from Hanoi to Kuala Lumpur had no entertainment systems (they said the screens and the USB ports do not work for this leg of the journey!) Very disappointed with the product Malaysia Airlines is offering. They were really good like a decade or two ago!

Not Verified | While we were departing from Dhaka, the overhead compartments being full, the crew simply took our carry-ons to do gate check (no tags were given) and we were told we would get it at our destination. We are still waiting and Malaysia airlines have not responded to a single email we have sent. Apparently they are trying to find the baggage, by the pictures we have, among the hundreds of other bags they have lost. Zero accountability, ridiculous process and useless customer service - that is Malaysia Airlines it seems.

✅ Trip Verified | Smooth experience. The flight is on time and proper boarding announcements, seat comfort was moderate. The are no IFE but we can connect to wifi for entertainment - the movie collection can be improved as well as the connection. Good food as I book special meal on this flight. The cabin crew as at its best.

✅ Trip Verified | Smooth experience. The flight is on time and proper boarding arrangements. The meal was good. The cabin crew performs at its best but IFE need to be improve. Overall, I'm a satisfied customer for this flight.

✅ Trip Verified | Premium price for budget airline product/service. First time with MAS long haul flight. Considering its a 14 hr flight nothing is done to ensure passengers comfort. You don't even get an amenities bag. Seats were small and cramped with hardly any leg room. (I'm 152 cm) Cabin crew seemed unfriendly and disgruntled. No smiles and very reluctant service. Ask for another drink with dinner you get a look. Ask for some water you get a small cup with barely 2 mouthfuls. Ask for more coffee with your breakfast, it never came. Meals were small, of poor quality and were served with a long 9-10 hour interval. Breakfast frittata was like eating plastic. Entertainment quite basic compared to other airlines. Movies TV shows were so heavily censored that you lose the plot sometimes. Truly the most disagreeable flight I've been on. I will stick with the Middle Eastern carriers from now on. Better value for money and they actually know what customer service is.

✅ Trip Verified | We, a family of four travelled to India in Dec 2022 and returned back in Jan 2023. On our departure from Auckland to Kuala Lumpur, the flight was delayed a few times and finally took off 12 hours after the original scheduled time and we missed our second connecting flight to India. So, we had to wait another 12 hours in KL to catch the next possible connecting flight. From KL to Bangalore, the airline staff refused to take one of our cabin bags into the flight saying our bag is too big for the cabin but later I came to know that our bag was not the problem but that there was not enough space inside the cabin. Our luggage had also not arrived with us when we landed and was supposedly lost in Malaysia. They also refused to let a few other passengers bags carry their carry on luggage into the plane as well. Staff should have admitted the problem with passengers rather than blaming the customers on perfectly acceptable cabin luggage. On our return trip flight from KL to AuckIand, our families seats were spread out into separate rows which made the trip uncomfortable as the people next to us hadn't selected the seats next to us but were also placed randomly. I had e-mailed and also spoken to MH customer service over the phone and requested them sort this out well in advance prior to our flight but they did not do anything. Airline food was average. We had a bad travelling experience with MH.

✅ Trip Verified | The flight from Heathrow to Kuala Lumpur was delayed because of luggage being topped up from connecting flight. Once I arrived in Kuala Lumpur i was running so fast to catch my next flight going to Manila. But when I arrived in Manila yesterday, my luggage are not there. Staff told me my luggage was left in Kuala Lumpur not to cause delay in the flight. They are proud of hospitality- where is this value? I cannot seem to feel it now where you cause me more stress.

✅ Trip Verified | The flight from Langkawi to Singapore was a two-flight combination using the B737-800. I had booked and paid for exit row 14 on both sectors and the leg room was generous. On the first leg, wifi streaming entertainment was available while on the second segment, personal TV was available. As I was seated at the exit window seat 14A, the left armrest was a truncated armrest so that it will not block the emergency exit. Both flight sectors were around 1 hour and shortly after take off, a packet of peanuts and orange juice was served. Being such short flights, nothing more was expected.