Malaysia Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1419 reviews
5/10
4 star Skytrax Rating
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1/10

"They don’t refund, change anything"

(Australia)

Not Verified | Bought the Value bundle on the app and it had not given date but automatically added the bundle to the return flight, called MAS and was told that it’s not refundable and that I’m not able to just change the bundle to the flying out day. Don’t ever fly with Malaysia Airlines. The worst airlines out there. They don’t refund, change anything.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMelbourne to Kuala Lumpur
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"A very nice flight"

(United States)

Trip Verified | A very nice flight. Boarding process was quick. Flight was however delayed. The meal chicken could have been better. I liked the onboard wifi streaming.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Kuala Lumpur
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Avoid this airline"

(Singapore)

Trip Verified | If I can rate negative 5 stars I would. A simple travel route from Osaka to Singapore should be less than 7 hours. Instead, 24 hours later I’m still stuck in KL airport. First flight from Osaka to Kuala Lumpur was diverted to Ho Chi Min due to engine issue. The ground staff was messy and disorganized, took very long to get things sorted. They booked a bunch of passengers on connecting flights that there’s no way we can make it in time, especially when the flight from Vietnam to Kuala Lumpur was delayed because they took very long to sort out all the passengers. Passengers with different final destinations all realized we missed our flight upon landing and were forced to stay overnight in KL. The transport arranged by the airline didn’t turn up to pick us up from the hotel to the airport in morning. Avoid this airline!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOsaka to Singapore via Kuala Lumpur
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Really bad experience"

(India)

Not Verified | Really bad experience, the seats and aircraft are too congested. No space to move. Staff at Kaula Lumpur airport are of no help at all. You have to keep chasing them for any kind of assistance required. Its the 2nd time I have travelled and both experience have been very bad. I wouldn't travel by Malaysia Airlines again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew Delhi to Perth via Kaula Lumpur
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"good overall experience"

(Malaysia)

Trip Verified | The entire crew helped me search for my lost watch an Omega Constellation. They exceeded my expectations in their efforts to secure my watch. Kudos to Malaysia Airlines crew of flight from KUL to NRT on the 25 November 2023. As a family, MH has always been our chosen carrier and we have had good overall experience with the airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Tokyo
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"all flights delayed"

(Singapore)

Trip Verified | Four flights in six days (2 x transfers), all flights delayed. Kuala Lumpur to Singapore 17 December arrived on time. Two of the flights have air-conditioning that aren’t working well. My baggage mishandled. Notified to arrive and delivered the next day. First and last time on Malaysia Airlines.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Singapore
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Mishandled my baggage"

(Malaysia)

Trip Verified | Air conditioner wasn’t working very well, most people were sweating a lot on the plane. Mishandled my baggage, still haven’t found until now. The flight was delayed for one hour.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteSingapore to Kuala Lumpur
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"can't reserve a seat or check in online"

(Singapore)

Trip Verified | Malaysia Airlines codeshare on Turkish Airlines from Stuttgart to Penang via Istanbul and Kuala Lumpur. Last leg with Malaysia Airlines. Not sure who came up with this codeshare partnership but it's half baked. You get an email to check in on the TK site but they don't give you the TK ticket number and PNR. And of course their link does not work. Once you have that - through the TK customer service line you will find out that you still can't reserve a seat or check in online - explanation - because it's a code share. How stupid is that? And wee had a 2 hour delay in KUL to top it all off.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Penang
Date FlownDecember 2023
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
2/10

"uncomfortable seats and terrible WiFi"

(Malaysia)

Not Verified | Not the best airline, definitely not my top 10. Sat on defective seats again, when my seat is being reclined it comes back up by itself in the slightest turbulence causing to disturb my nap. Food was terrible, uncomfortable seats and terrible WiFi. At least they delivered our luggage after they nearly lost ours once many years ago.
AircraftA350-900
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTokyo to Kuala Lumpur
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"Overall a recommended journey"

(United Kingdom)

Trip Verified | Smooth journey on both intercontinental legs and a couple of domestic flights in between. All flights on time, and requested seats honoured on all. Seats supportive and comfortable for price. Food decent portions and quite tasty for an econ offering. Alcohol seems limited to beer or wine in econ, but no problem asking for refills, plus soft drinks readily available. Staff very courteous. Baggage reclaim was prompt, even at LHR on return. Since the demise of the B747s and A380s on this route, load factors are high, and as with B787s, the A350 seems cramped and poky , but I understand the need for utiliising more efficient planes. Overall a recommended journey, and, being direct, saves the hassle of changing planes in the middle east.
AircraftA350
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Kuala Lumpur
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes