Malaysia Airlines

✅ Trip Verified | My parents were traveling from Dhaka to Hobart. I requested wheelchair assistance and transfer of the passengers to the next flight at Melbourne as they do not speak English. They did not help at all at Melbourne airport. I am not sure how can you just leave someone middle of the airport? especially if someone is very old and not speaking English. My phone number and email address were provided to contact me if they need to talk to me, I haven't gotten any call or email from them, they just left the passenger middle of the airport. I have spent lots of time calling the Malaysian air call center to explain that the passenger need help and they promised the passenger will get support up to the next flight. But the result was as Malaysian air reputation.

✅ Trip Verified | Kind crew, polite and professional. I will recommend flying with Malaysia Airlines. Excellent choices.

✅ Trip Verified | Overall the flight was modest. The check-in was done using web check-in was smooth. Dropped the luggage at the check-in desk with proper checking on my luggage weight including cabin baggage. immigration security checking was smooth. Boarding was smooth, with proper arrangement/line-up via zone as stated in the ticket. The seat was modest, with good cleanliness. The meal (rice with fish) was good but can be improved. The flight stewardess shows her best performance throughout this flight. Overall, I enjoy the flight.

✅ Trip Verified | Overall the flight was modest. The check-in was done using web check-in was smooth. Dropped the luggage at the check-in desk with proper checking by ground staff on my passport and details explanation on my connecting flight information (as I need to change airport for my domestic flight at Tokyo). Boarding was smooth, with proper arrangement / line-up via zone as stated in the ticket. The seat was good, with good cleanliness. The meal (Nasi Lemak) not so good - something can be improve especially on taste. The flight stewardess shows her best performance throughout this flight. There are many room for improvement for MH. Overall, I enjoy the flight.

✅ Trip Verified | I booked tickets on Malaysia Airlines app but by mistake. I got last name wrong of one of my parents wrong as per passport so called up to customer service 15-20 times to get it correct most of the time they put me on hold and later call dropped every single time I was so frustrated. I have to cancel my tickets and get refund and booked another airline.

✅ Trip Verified | This was my worst experience with Malaysia Airlines. I contacted Malaysia Airlines 1 month ahead of my flight schedule to reschedule my departure flight, however they told me that my departure flight is unable to reschedule and the return flight is still valid. Hence I have bought another departure flight ticket from another Airline for the departure flight and planning to use Malaysia Airlines for the return flight I had bought. However, during the day I wanted to return to my home country. the check in counter mentioned my round trip ticket have been cancelled due to no show on departure flight.

✅ Trip Verified | Malaysian Airlines is the worst airline that I have experience. The flights are old and not upgraded, in flight entertainment experience is ridiculous, the steward and stewardess are rigid, SOP are still so old school, speechless on the food that are served, overall experience is just below standard. When I booked a work trip flight to BKK, the cost was Rm2.4k in total (given it was booked the week before). I was not given any check in bags and I have to pay Rm240 just to check 1 bag in. They told me that the flight I bought does not have check in bags, which puzzles me because how in the world I'm paying this amount for just a flight from kl to Bangkok and do not have a check in bag allowed? The only reason I realized this was when I was flying back I bought multiple liquid items that is more than 350ml which is why I'm checking in. Imagine the surprise I have from the ground staff. I cannot imagine why there is an option without check bags for a flight like Malaysia Airlines for the price that we are paying.

✅ Trip Verified | I had the worst flying experience ever. We had to leave the aircraft 4 hours after boarding due to technical issue. We were then sent home with no updates. We received an email 12 hours after our original boarding time saying that the flight was rescheduled for 6 pm, 18 hours after our original boarding time. We ended up having 9 hours wait time in KL airport for our connecting flight over night and we were not even provided with accommodation. We are now sitting at airport waiting to board our flight to Kota Kinabalu and it has been already delayed by one hour. This airline is a joke. During the flight our meal option was only scrambled egg for dinner.

✅ Trip Verified | KUL-LHR on 20 October in economy plus, which means extra legroom in front of the economy cabin. Boarding in KL was well managed and the aircraft left on time. The cabin crew were pretty much absent on boarding but the purser of the flight was very amiable and friendly and went out of his way to greet passengers and chat to them. A shout to Rufus, the purser, who even lent me his personal charging cord and plug when mine failed. He went out of his way to assist. Cabin service was efficient but staff didn't really interact with the passengers but remained pleasant and cheerful. The IFE was poor, big screens, good resolution but disappointing content. The seat was comfortable and there was plenty of legroom. The food was awful, very small portions and not tasty. Their signature nasi lemak was very disappointing but they did serve two 'full' meals and one minuscule tuna roll mid-flight. The FAs kept is well watered but alcohol choices were poor and not made clear to passengers. Overall, this was a reasonable flight and everything went smoothly apart from the food which could be much better.

Not Verified | I requested a refund in March 2022 and I have still not received any refund. It has been nearly 8 months and now I am so frustrated calling the call centre. I have been on call at least once a week for al least an hour. I have wasted so much time and energy and there has been no response. I am not able to speak to the refunds team as the call centre cannot connect my calls to them. They always say that they have accelerated my case and someone will shortly get in touch with me. They always take my mobile number, I wonder why they don’t have it in their records? It is the worst airline in the world. I have wasted a lot of time being on hold , speaking to end number of people with Zero results.