Malaysia Airlines

✅ Trip Verified | Flew to New Zealand on a direct flight from Malaysia and they failed to load my bag. Within 24 hours they said they had found and would forward it. Then silence. Their local agents were uncontactable and the number in Malaysia was never answered. 4 weeks later and they still won’t admit they can’t find the bag (‘give us more time’ they say on social media - the only way to contact them). So overall a very disappointing experience. I have to fly with them again as I already have the tickets, but given the choice I would never use them again. The service on the aircraft was gods, although entertainment etc poor compared to most competitors. Malaysia Airlines doesn’t advertise as ‘Premium Economy but the front three rows of economy are ‘extra legroom’ for which you pay more and would be Premium Economy on most airlines. The extra space was welcome.

✅ Trip Verified | Poor management by ground staff at Malaysia airport. Missed flight, missed baggage on arrival. Will never fly this airline again. Nightmare for 24 hours.

Not Verified | Delayed Flight - Missed Flight - further delays and lost luggage - what a disappointing experience. We departed HCMC on the 23rd December where our flight was delayed by just over an hour. This had a compounding impact meaning we missed our connecting flight which was also Malaysian Airlines. No communication between flights or even registered in their system. We were then scheduled onto another flight the next day meaning one night at the airport. They did put us up at a hotel in the airport. I asked several times - please ensure our luggage is on the rescheduled flight and we were reassured it would be by the help desk staff. The next flight was also delayed by well over an hour meaning we arrived in Auckland 4:30am on 25th of December. We waited and waited for our luggage to come out. It did not! It did not make it to the plane as we were promised. We registered our lost luggage at Auckland airport and made our way to our accommodation. 7 days later we have been told our luggage arrived on the 26th December, It is now the 31st December and we still do not have our luggage or any indication when we will get it. Zero accountability, zero compensation or responsibility and no empathy from the airlines. This airline is dysfunctional and incompetent. We trusted them with our safety and our luggage. Sentimental gifts for Christmas have been lost and undelivered. I will never recommend or use Malaysian Airlines ever again. Very poor!

✅ Trip Verified | Good service kind staff. I would fly again. Very comfortable seats and nice food. Friendly cabin staff. Overall 10/10 experience I would fly Malaysian Airlines again.

✅ Trip Verified | This will be our last time traveling with Malaysia Airlines. We arrived New Zealand at noon on December 22nd. Until now, our luggage went missing. We tried several time to contact their representatives but no one answered. Finally someone responded us and say they don’t know where our luggage is, they can’t call to follow up the status for us, and nothing they can do… All our personal belongings, Xmas gifts, special memories from friends and family are now somewhere. It’s frustrating especially during this Christmas time. When it’s gonna arrived? Will it be delivered and in the original status? Who will responsible for those missing items? Since no one take this seriously, I hope to share this information so that less people receive the bad experience like me.

✅ Trip Verified | Changes not allowed + Flight Delay. Redeemed my flight ticket using enrich points for return trip from Kuala Lumpur to Kota Kinabalu using Malaysia Airlines. I am a platinum/emerald on One World but my experience with Malaysia Airline is is bad. MH has gone to a low class airline. My flight at 2040 and checked in at 1700. I asked if I can board the 1820 flight or 1930 flight but was not allowed as the redemption ticket is ‘not changeable’. I am not able to pay to change and was offered to buy another ticket if I want to. See this is the kind of airline that is cheap. There were seats, and plenty, but no flexibility and consideration. So I question why should I ever accumulate Enrich or fly on MH. Then come to boarding time at 1940. Plane arrived at 2010 and two announcements made i) 2020h that flight is delayed due to operational reason and passengers will be updated in 20 mins time ii) 2043h that flight is delayed and passengers be updated in 20 mins time. Malaysian Hospitality is a far away from what you have hoped. There are much to be learnt and catch up.

✅ Trip Verified | E-tickets were issued by Qantas. We were asked to get the boarding pass for Singapore to Kuala Lumpur, and from KL to Chennai for their "transfer counter" in Singapore. It was difficult to find out where they are, but eventually, we did. They were woefully inadequate for the tasks. There was one lady who was singing songs and chatting with colleagues and distracting them. We missed connecting flights. Later we found that she had scrubbed my wife's name from the ticket for a slight variation in the spelling of her given name - Judy for Judith. We produced all verifications, but she was discourteous and stranded her in Singapore. In the end, she bought a new ticket and flew to Chennai. We proceeded to KL, but scheduled flights were delayed several times, and we reached one and half days late.

✅ Trip Verified | Flight delayed by 1.5h, Passengers were informed 2h before departure, which was useless as anyone was on their way to airport already. Service was ok, but food and beverages were very poor. No alcohol, and food was bad quality economy class served on China. No menus. The purser told me "You want chicken or pasta, we also have beef, but it looks just so so" . At lease he was honest. Overall, not good flight; not recommended

✅ Trip Verified | 2 flights took from Malaysia Airlines today, both delayed at least 1hr, other than that their services are okay, flight staff are friendly and helpful. I hope they learn to value our time.

✅ Trip Verified | We had the pleasure of flying on MAS's new domestic business class. The removal of TVs, reduced legroom, reduced business class luggage compartments (due to the cabin arrangement) and no partition between business and economy class while charging the same price as before does not a premium experience or happy customer make. I can appreciate removing TVs in favour of streaming since everyone has a phone but the IFE didn't let you skip ads until you watched at least 30s. Furthermore, normally no TVs means more underseat storage but not here due to the poor position of the chair leg and IFE box (right in the middle). This is an important point since there's only 2 dedicated overhead bins for business now while 2 bins are shared with economy. Regarding the seat, it was better padded than the previous despite being slimmer. However, it was obvious that MAS has reduced the legroom to stuff in more economy seats. In addition, some buttons were already broken despite it being a new plane according to the stewardess. Sitting in the last row also meant an unpleasant lack of privacy with the removal of the solid partition between economy and business. The only thing that made this flight bearable was our cabin crew who were lovely. They were professional and polite and made up for the poor quality of the hard product.