Malaysia Airlines

KCH-KUL-HKG-YVR. MH2597 (KCH-KUL) overnight in KL then MH072 (KUL-HKG) before transferring to CX 838 (HKG-YVR). The planes used on both MH sectors were pretty new with a 737-800 and A380-800 used on the first and second sector respectively. Both flights left on time and the flights were smooth with no problems encountered. The 737-800 interiors were brand new and comfortable enough for a 90 minute flight. Cabin crew were efficient and friendly. The A380 interiors were showing a bit of wear and tear some of the carpets in the high-traffic areas near the washrooms were a bit worn out. Cabin crew on this flight were also efficient and worked well as a team. A relatively short flight (just under 4 hours) so didn't bother with the entertainment system. Seating on both flights were comfortable enough and the food was hot and tasty but nothing special. Would be nice if they brought pineapple juice back like they used to have about 15 years ago. The orange and apple juice options are getting a bit boring.

9/10/2013. BKK-KUL. On their new B737-800. Love the interior design. Sky-interior and leather seat. Good legroom for 2 hours flight. Staff service was amazing. Full of smile friendly and cheerful. Food not much to say. Just delicious. Inflight entertainment provided on this route. Highly recommended.

MEL-KUL in business. Disappointing flight with very little attention from crew who had the annoying habit of talking to you with their heads turned away. It meant that they had to begrudgingly repeat what they'd said much to the frustration of all. How they won worlds best cabin crew is inconceivable. Angled lie flat seat comfort ok. Drinks haphazard. Pillows a joke - so thin you'd get more support using the blanket. Meals surprising - a feta cheese pie and orange juice for dinner! More in keeping with a budget carrier.

AMS-KUL-MEL. A pleasant flight operated by a B777 on the AMS-KUL sector (MH17). The flight attendants in business class were impressive: well-organised and very responsive. Plenty of room between the seats. On the other hand the KUL-MEL sector (MH129) was operated by an A330 with the seats being smaller and the pitch noticeably tighter. Very prompt service of the sandwich refreshment shortly after take off much appreciated by those (probably the majority) who had transferred from in-bound flights and who were anxious to relax. Service of the main meal before arriving in MEL was significantly slower!

KUL-HKG-KUL in economy. A squeaky-clean A380. Boarding orderly departures on time; arrivals ahead of schedule. Good newspaper selection. Comfortable seats. Food much nicer than on B737s that MAS flies regionally. Crew very pleasant attentive chatty generous with drinks fluent in English/Malay/Mandarin. Haagen-Dazs ice cream was served. Overall a great flight.

Below average airline for the price they charge. The much cheaper Air Asia was better in service. Some seats wouldn't push back absolutely no in-flight entertainment (in KUL-HYD sector) and average food. Had a bad experience with the staff not wanting to check-in a hand baggage at the gate a request that most airlines would accommodate.

Heathrow-Kuala Lumpur-Sydney. After boarding at Heathrow the entire A380 stayed on the tarmac for 4 hours due to a failure to lodge the flight authorisation form with Heathrow. This delay means that after a 13hr flight to KL we missed our connecting to Sydney. No one on the plane was able to assist passengers that needed connecting flight and upon arrival at KL no one helped with the transfer counter either. Ground staff were incredibly rude unhelpful and tried to refuse us food vouchers. They simply handed us a computer printout and told us to go to Cathy Pacific counter for a boarding pass. Turns out they stuck us on a flight from KL to Hong Kong then to Sydney. That flight was full and we were sent back to line up again with Malaysia Airlines. This happened twice more and it was 4 hours standing at the transfer counter before we were put on a flight to Singapore then Sydney. When we arrived in Sydney 12 hours later than the original flight our checked in bags were missing. Turns out our bags were still in KL. No apology.

SIN-KUL-BKK-KUL-SIN. All 4 flights on fairly new 737-800's I pre booked seats 5F and 5A on all flights checked in at SIN very late only 40 min before departure but the great staff and the ever efficient Changi Airport made this a non issue. SIN-KUL flight only around 50 min with a snack served I used the Malaysian lounge in KL and it is very comfortable the food served was of good standard too. Flight to BKK around 2hrs with a meal served arrived on time. Return check in quick used the Thai lounge in satellite E which is fine once again flight to KUL lasted just over 2 hours a choice of meals which were good quality; back in KUL had around 1 hour before connecting back to SIN a great trip enjoyed the service on new aircraft look forward to using MH again.

SYD-KUL-LHR in Business class. SYD-KUL on new A330-300. Very friendly check-in with fast-track through immigration and security. Used Qantas First Lounge as a OneWorld Emerald member which was just fantastic. Priority boarding provided and was in an organised fashion. No alcoholic beverages for pre-departure drinks. Flight departed on time. Seat was comfortable in the sitting and recline positions but are angled flat. This was not a problem as it was a day flight. IFE was AVOD but a little limited on latest releases. On-board catering was disappointing on this flight. Cabin crew friendly courteous and helpful. Flight arrived early into KUL. Lounge in KUL was reasonably good but the catering was disappointing. Shower facilities are getting tired but they did the job. KUL- LHR on A380. No priority screening or boarding for this flight. Again no alcoholic beverages prior to departure. Flight departed a little early. Seat was very comfortable in the sitting position and turns into a flat-bed which was also very comfortable and allowed me to get almost 7 hours sleep on the 12.5 hour flight. The kink in the leg- rest part of the seat which was previously a bit of a problem appears to have been fixed and straightened. The lavatories on these planes a very spacious. IFE much better on this flight with a lot more latest releases. Catering overall was also disappointing on this flight except for the excellent satay. The cabin crew on this flight were fantastic and it made the whole experience a pleasure. We arrived a little early. This was not my final destination but priority baggage was quickly delivered. A solid business class product overall but catering needs to improve. Excellent value for money.

Flew Business from London to Perth and thought the overall experience was good. The seats were better than I expected after reading this forum and the service staff on my flight were all polite and helpful. Food was excellent. The only main negative point was that the inflight entertainment was rubbish compared to what you get on other airlines. A real disappointment especially when flying long haul.