Lufthansa

My wife and I booked a return ticket leaving Heathrow to Caracas Venezuela via Frankfurt. The final part of our journey was an internal flight to Barcelona Venezuela where we had planned to visit family. This part of the journey was without incident the return flight was a nightmare. We were due to leave Caracas on May 2013. We started our journey very early leaving to take internal flights from Barcelona to Caracas. Upon presenting ourselves at check in we were informed that our tickets had been accidentally canceled and that it was an internal error of the airline and would be corrected. Another person was called to the desk from the 1st class check in who said that the flights had been cancelled and that we could not travel as a refund had been issued. No explanation was offered and no one knew on whose authority our tickets had been cancelled. We were told the only way we could travel that day was to buy another ticket for nearly £3.000 money which we didn't have available at the end of our holiday. The desk attendants refused to help us in any other way.

I traveled on the LH431 flight as a return trip from the US. Considering my initial flight was ok I was quite dissatisfied with LH431. It didn't leave on time (at least 30 minutes of lateness) the food was less varied and less tasty there were malfunctions at the entertainment service and the wi-fi network was out of order. The staff were friendly and well-prepared as usual. I will travel again with Lufthansa.

Munich to Chicago in Economy on an Airbus A340-600. Fasten seatbelt sign turned off five minutes after take-off and not put back on until 30 minutes before landing. Hot towels provided before lunch and after snack. Real tableware used with the lunch not plastic. Free alcohol provided before lunch wine with dinner and two choices of after dinner drinks provided. Five economy toilets were provided in the basement of the plane which was a nice stretch and avoided bad smells in the cabin. Cabin crew were professional and friendly. The seats are very tight luckily the seat next to me was empty. However the flight was nearly full.

LH431. Service and food was good. I travelled with my wife and it was good that we could book two separate seats at the back of the plane so other passengers would not disturb us during the sleeping period.

LH431 ORD-FRA 3/6/14. Aircraft and flight were excellent however the cabin crew were not satisfactory. Service was quite slow and at the same time quite hectic crew were a bit unfriendly did not come back after a request when I went into the galley they at first ignored me talking to each other. On the flight to Chicago this was completely different LH430 30/5/14.

LH 430 7/6/14. As usual cabins were very clean tidy and everything was in extremely good condition. Service as usual very good attentive and friendly. The vegetarian meal was also very good same for the beverages. Considering we were in economy class even the wine was good. The snack prior to landing is not tasting good and of low quality. A simple sandwich with cheese or a soup (pumpkin tomato) would be better and taste better.

June 8th - flight LH450 from Frankfurt to Los Angeles. After take-off when the aircraft was at cruising altitude I needed to visit the bathroom. The flight attendant advised me in a very rude way to get back to my seat. We asked for wine during the flight and were advised to wait for the next service. LH crew usually walks through the aircraft with water etc. This crew did not. The food they served was not good. Overall LH450 flight on Sunday June 8th was the worst experience I have had with Lufthansa.

I flew from TXL to MUC with LH. As 4U operates almost all flights from TXL nowadays - having a LCC service - I am always glad to get on a LH flight. The flight was very early in the morning with no delay and very quick check-in at TXL. The service - even if decreased over the years - was including snack and drinks not worth complaining. Good things at LH are the seat comfort being better then with the usual LCC at SXF e.g. and a very good choice of newspapers. As for a rather short flight I really enjoyed the flight and prefer it over other airlines.

ZRH-FRA-GOT. No problems with the flights (although first one a bit delayed). Staff attentive and efficient and planes clean and neat. The sandwich they serve is Economy for the flight is Mozzarella Egg Plant and Aubergine! What on earth makes them think that this is a good combination and why not just serve a cheese sandwich? Judging by the amount of them left by passengers this is a common view point. Overall very good service but trying a little too hard to make a basic sandwich snack into something almost inedible.

JFK-MUC. Always a pleasant flight on Lufthansa. However I thought the seats seemed narrower then on previous flights. Not as much seating room. Food was also not as good as usual. Breakfast was kind of chintzy. Or maybe I just don't like muffins for breakfast. Also not as many movies or TV shows to choose from.