Lufthansa

LH 411 on June 10. Perfect Service especially during check-in for return flight from US because I arrived at airport only 35 minutes before departure. Airline personnel were able to manage a direct security check (bypassing the waiting line) a quick transfer to the gate and also the bag arrived on time with the flight.

LH 419 on 1 Jun 2014 from IAD to FRA. The flight was on time the announcements in German and English were clear and understandable. The Inflight Entertainment didn't respond very quick on fingerprints and some of the movies are not particularly new. I saw the same movie-titles on my flight with this airline 8 months ago. They served pasta or chicken for dinner - it's always the same. The bread they served was warm and tasted very well. The little snack for "breakfast" didn't knock my socks off. It was better in the past.

LH 451. We sat exit row seats in the brand new 747-8. Lots of space entertainment system finally up to date with hi-res displays good selection etc. However lots and I mean lots of restroom traffic. LH went cheap and only installed 2 restrooms for middle section of eco class to cram in 2 more rows (however more legroom on this new plane). Ridiculous and therefor many people waiting in line in front of and around your seat at all times. I always bring my own food since LH and most airplane food in economy is inedible so can't comment on food.

I connected to LH at Frankfurt from a United flight originating at SFO. The arrival and departure at FRA both involved aircraft parked on remote pads and being ferried on stuffed buses to the terminal buildings where insufficient gate space apparently exists. As I was about to get stuffed onto a bus an imperious LH gate agent demanded I surrender the bag in which I carry my CPAP machine. She couldn't have cared less that I was told to keep close hold on it on all my travels and other airport staff have no problem treating it as carry-on. Furthermore there was plenty of bin and underseat space on the flight. Other than that nastiness the flight itself was fine and LH probably deserves its 4-star rating excepting for transfers at FRA.

LH418 8 June FRA-IAD. I am very disappointed by the new flagship of Lufthansa or to be more precise of its Economy Class cabin. While the cabin itself is very comfortable from an environmental point of view - pressure humidity and noise - Lufthansa simply put uncomfortable seats into the great fuselage. They are too hard and there is not enough leg room. Even for an average 1.83m 79kg male sitting in these seats is a pain. The food is just below anything. One does not even need to compare it to the far better airline meals of Air Canada to come to this conclusion. Privileges for Lufthansa status customers are a joke. The Senator lounge in Dulles is more like a shoe box. Only the staff is making the difference as usual. Great staff on board and on ground is the single reason besides the direct connections why I still fly Lufthansa.

LH451 on 11 June from LAX to FRA. As usual Lufthansa's service - staff food and entertainment - was excellent though it was a bit tough to get the touch screen to react. The economy seats on the new 747-800 however leave something to be desired. While the legroom is alright the seat is very narrow doesn't recline very much not very comfortable on a 10 hour flight.

Had awful experience on Flight 428/429 from Charlotte NC to Munich Germany and back. Food and drink ran out before all passengers were served no effort was made to correct the problem. Very unresponsive flight attendants as well as purser. Would never recommend this airline.

I traveled on the LH431 flight as a return trip from the US. Considering my initial flight was ok I was quite dissatisfied with LH431. It didn't leave on time (at least 30 minutes of lateness) the food was less varied and less tasty there were malfunctions at the entertainment service and the wi-fi network was out of order. The staff were friendly and well-prepared as usual. I will travel again with Lufthansa.

GRU (Sao Paulo) - FRA (Frankfurt). Impressed with the new Boeing 747-8. Would expect it to be less noisy though. Not a single seat free all three classes were packed. I have to say that the new seat Lufthansa has chosen for this 748 is quite ok far better than the A340-600 one's. Cabin crew ok but a couple of members were everything but polite. Usual long-haul dinner choice (pasta or chicken) usual breakfast. Arrived in FRA 25 minutes before schedule. I keep saying Lufthansa and SWISS beat whatever European airline.

My wife and I booked a return ticket leaving Heathrow to Caracas Venezuela via Frankfurt. The final part of our journey was an internal flight to Barcelona Venezuela where we had planned to visit family. This part of the journey was without incident the return flight was a nightmare. We were due to leave Caracas on May 2013. We started our journey very early leaving to take internal flights from Barcelona to Caracas. Upon presenting ourselves at check in we were informed that our tickets had been accidentally canceled and that it was an internal error of the airline and would be corrected. Another person was called to the desk from the 1st class check in who said that the flights had been cancelled and that we could not travel as a refund had been issued. No explanation was offered and no one knew on whose authority our tickets had been cancelled. We were told the only way we could travel that day was to buy another ticket for nearly £3.000 money which we didn't have available at the end of our holiday. The desk attendants refused to help us in any other way.