Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2445 reviews
5/10
4 star Skytrax Rating
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8/10

Lufthansa customer review

(United States)

Flew Business Class round-trip LAX -Stockholm Stockholm-SFO. I flew the 747-800 and was really impressed with the new Business. I sat downstairs and had a seat in the middle section where every seat is an aisle. Spacious and comfortable. All flight attendants are gracious - would not say so much that the food was any better than UAL. In fact their little mousse dessert was nothing compared to UAL's Ice Cream sundaes. On Lufthansa they gave us a small tin for the amenity kit. The toilets are well stocked with amenities. Inflight entertainment on the new 747-800 was exceptional. So many choices. The return flight from Munich was delayed due to a broken aircraft. We left about 2.5 hours late from MUC. They offered everyone food vouchers and handled the delay very well. While the old Business Class seating on this A340-600 is not at all as nice as the New BC - it was ok. The crew were exceptionally friendly and very careful to make sure that everyone was taken care of.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Lufthansa customer review

(Germany)

The flight I took 3 days ago (Vancouver-Munich) was one of the most unpleasant flights I have taken of late. I am a vegetarian but eat dairy and yet again I was served the most disgusting food and snacks sorely lacking in flavour and variety. It is always the same and having taken 4 long haul flights with Lufthansa in the last month the meals are predictable and a major let down every time. I take my own food on board depending on allowances at airports but the vegetarian option (lacto-ovo) is lacking dairy and it is very frustrating to see others getting food that makes me even more hungry. Further the seats are very uncomfortable compared to other airlines with leg room appearing to shrink. Flying with other airlines I never suffer back ache but do on Lufthansa flights. I have seen standards drop over the years and find partner/star alliance partners are usually better. The staff were very brisk and unfriendly on the latest flight snatching ear phones from my hands 30 minutes before landing and knocking my friends arms passing in the aisles with carts constantly. The onboard entertainment again is limited compared to other airlines with less choice in both films TV and languages.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Lufthansa customer review

(Germany)

LH410 on Sunday 20/07. Munich to JFK. The cabin crew are efficient but not especially friendly. Food is awful and always the same: Chicken or pasta (it's a well known joke between people traveling often to and from this destination). Not a fan of the new seats less comfortable than the old ones especially if you are more than 6"2 like me.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
5/10

Lufthansa customer review

(Italy)

LH 104 Frankfurt - Munich 23 June 2014. LH 103 Munich - Frankfurt 21 July 2014. During both flights because of the short time at disposal and in spite of crew efforts beverages were only served to some people. I suggest they only serve cold pre-packed drinks and make sure they serve everybody.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Lufthansa customer review

(Hong Kong)

Frankfurt to Greece then Zurich to Munich Munich to Toulouse Toulouse to Frankfurt. Very friendly staff always smiling no IFE as they are all very short flights. Seats are hard and thin but still comfortable. Not all flights had meals but the food and drinks were alright. But now Lufthansa is famous to me for losing my luggage as I lost them twice with only 4 flights should have better luggage services.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Lufthansa customer review

(United States)

FRA-BCN A321 on July 24 LH1130. Flight out of FRA was delayed. The seats are like camping folding chairs. Very uncomfortable! Fortunately only a short haul flight. One out of three bathrooms not fully operational on a fully booked flight. The purser confirmed that she was aware of the bathroom situation and that she had already two prior flights on the same aircraft that day. During beverage service same purser opened a bottle of sparkling wine mid cabin and showered three rows of guests plus the interior. There was sparkling wine dripping off the ceiling and the overhead bins for the next 15 min. Highly unprofessional! All in all not acceptable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Lufthansa customer review

(Greece)

I travelled FRA-DEN on LH 457. The trip started with a two hour stay at Lufthansa's First Class Terminal in Frankfurt. Not only is the environment unique. There are dedicated security check and passport control facilities at this terminal which make travelling much more pleasant. Passengers are transferred by Limo from the First Class Terminal to the plane. The First Class arrangement on the upper deck of the Boeing 744 with a seat and a permanent bed for each passenger is unique and gives you a lot of personal space and privacy. The food was excellent and very well presented. Service by the cabin crew was attentive but not intrusive.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(Germany)

LH 3618 and LH 712 FRA-ICN. I went from Cologne Central Station to Frankfurt Airport Station by AIRail and flew from Frankfurt Airport to Seoul Incheon. The train ride was fast and convenient as well as the check-in at the train station at Frankfurt Airport. No queuing necessary so the transfer time of around 2 hours was almost too long since security checks were not crowded. The flight left on time and arrived 30 minutes early. The service was excellent the cabin very modern (new 747-8) and the inflight entertainment offered a lot of variety of current movies and TV shows. Another benefit is that the train ride from Cologne to Frankfurt is rewarded with Miles too. All in all it was an excellent flight experience and I definitely recommend flying Lufthansa.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Lufthansa customer review

(Germany)

LH 418 6 July 2014. Overall pleasant flight on the 747-8. Anybody with any financial means should avoid economy. The problem is not with the airline but the travel companions. The only real drawback are the seats which are too narrow in economy to sit in without severe back pain. I avoided the bathrooms. Luckily the flight was only 8.5 hours. What surprised me a bit was the shape of some of the interior knowing that the 747-8 is only around for a short while (carpeting wall sidings). As usual the staff is really top notch and worlds apart from US carriers and - sad to say - AF / KLM or BA. This is a different flying experience though not Singapore quite yet either.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Lufthansa customer review

(Belgium)

BRU-JFK via FRA 1st class - lounge in FRA is just perfect - Limo from and to plane also great service on board all is excellent service. B747-800 configuration is top notch except perhaps rest rooms because people from C class cabin tend to use this rest room. Apart from that baggage delivered on time. Will recommend.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes