Lufthansa

I had PAR-TBS-PAR via Munich by Lufthansa. Excellent service again with hot food and plenty of beverages to/from Tbilisi. The service is the best (together with Turkish airlines) on this route. The FA were very helpful and attentive throughout the flight. Lufthansa keeps outstanding quality on this route which is important for overnight flight.

11/8/2014 LH475 YUL-MUC. After online check-in (even without printed boarding pass / mobile phone) baggage drop- off at Montreal airport (YUL) was done within 5 mins. Landed on time. Friendly service. Quiet flight.

Flight Lufthansa 414 Munich - Washington. Another positive experience with Lufthansa. Service reliability quality was very high. Flight was on time (arrived earlier then planned). Personnel were friendly food good etc.

PEK-MUC July 22 Flight LH723. Aircraft Airbus A340-600. Although I had checked Lufthansa site and was informed that my flight would have the "new Business Class service" it turned out that the small prints rule: this aircraft had the old and outdated Business class seats which from my point of view cannot provide the comfort Lufthansa's competition offer as none of its positions (seating leaning fully extended) could offer satisfactory comfort. Cabin crew very efficient polite discreet and professional. Food wine and beverages more than average. IFE limited. Lavatories very clean throughout the flight. Cockpit and cabin crew announcements informative. Amenities of high quality.

Another great flight MUC-YYZ on the Airbus A330-300. Meals the best I've tasted on a transatlantic flight with real cutlery!

LH 414 7 Aug 2014 MUC-IAD. I have 3 complaints about the flight with my wife last Thursday: 1) With the online check-in I could not get a boarding pass. There was a message that a failure occurred but not which kind of failure and how to correct it. 2) There were two check-in lines at the airport. After 30 mins queuing Lufthansa personnel asked me for the boarding pass before I could continue in the line. As I could not get a boarding pass online or with the machine I could not go to the check-in counter. I had to queue in a second line. 3) At the other counter the seat reservation which we made 3 weeks before was cancelled. All this is very disappointing.

We flew from Munich to Vancouver with LH 476. The airplane was in good shape and there were no delays. I flew with my wife who has Senator status with Lufthansa and I could experience how warmly she was welcomed by the crew. Unfortunately this led them to neglecting me to an extend that I had to be after them to get something else to drink that what my wife had asked for. Somehow many of the Lufthansa crews on long distance flights still miss the opportunities to show some kind of friendliness and one still has the feeling that one is sitting in a bus from A to B. The special meal (Asian vegetarian) was tasty and the wine selections was good.

We chose to connect with LH 482 A380 in Frankfurt to get from Paris to Miami even though we could have gone non stop on Air France/Delta. A great and wise choice especially for business class seating. Entire top deck of the A380 is premium seating only 6 across in business all seats recline 180 and face forward. First class service in every regard!

MUC-VIE: LH (LH Cityline) A new CRJ 900 for this short flight absolutely okay. We got a snack free choice of drinks and the staff were friendly.

Flew London Heathrow (LHR) to Larnaca (LCA) via Munich (MUC) on 22/07/2014 in economy. Used the refurbished T2 at LHR for the first time as this is Star Alliance's new gateway at LHR. Check in process was chaotic. 4 other Star Alliance flights (an earlier DLH a Brussels Airlines flight an Austrian flight and a LOT flight) also checking in at the same time in the 2 check in areas open. Absolutely dreadful system. Passengers at risk of missing their flight being constantly pulled out of the snaking queue system and fast tracked to check-in. LHR Star Alliance handling agent staff at check-in/boarding gate seemed to be in a bad mood and were minimally communicative if they bothered to reply to you at all. LHR to MUC on A320. Airbridge was 'out of order' so had to walk to aircraft. On board: nice clean plane. Friendly cabin crew. Excellent English language skills from both cabin and flight deck staff. 40 minute delay leaving LHR (20 mins due to broken airbridge and then another 20 mins in the queue on the taxi-way waiting for our turn to commence the take off roll). On time departure from MUC. A321. Airbridge available. Clean plane though looked a bit more worn than our earlier A320. Again friendly cabin crew. Excellent English language skills from both cabin and flight deck crew though announcements from flight deck were quite muffled and difficult to understand. Catering fine on both sectors. No IFE on either sector. Seats: typical uncomfortable Airbus minimally padded utilitarian economy seats. Leg room just about enough for a 176cm height person. Happy to recommend Lufthansa though their check-in arrangements at LHR need serious review. The staff service rating applies to aircraft staff. Their LHR ground handling agent's staff would score a zero.