Lufthansa

I took six flight operated by LH this month. Two of these were long haul - EWR-DUS on August 3rd and MUC-EWR on August 26th the other four were intra european - DUS-VIE on August 4th LWO-MUC-DUS on August 16th and LWO-MUC on August 26th. All of the above flights were on time pro active and kind cabin staff and ground staff. Meals and drink service were great cabin crew always ready to offer refreshments and drinks on long haul flights. Hot towels served on long haul flight were much appreciated. Seat comfortable on all flights except one from MUC to EWR where LH Airbus 340-600 still had old economy class seats. Will certainly recommend Lufthansa!

July 13th 2014 LH2067 HAM-MUC. LH0476 MUC-YVR. Aug 2nd 2014 LH0493 YVR-FRA. LH0016 FRA-HAM. Our flights were on time and regarding the soccer-final Germany-Argentina we received a special service - free wifi and cold- fresh beer. That was excellent. Lufthansa does not provide perfect space and service however as an economy-flyer I trust in the quality of the planes and I'm always satisfied with LH.

Although I managed to check-in online with Lufthansa via Avianca given an earlier connecting La Paz to Bogota flight the latter did not let me print boarding passes told to report to the check-in counter. Thus I had to join 30-40 person long check-in queues at 2 am taking an hour to clear. There was a long layover of 14 hours in Bogota so connections via Star Alliance are not convenient. The seat assigned for the 11-hour Lufthansa LH 543 flight BOG-FRA on Sunday 24 August was totally different from one I selected online - 24D versus 55K and at odds with what I had requested on booking months earlier and as stated permanently on my Silver frequent flyer record. I asked for the seat to be changed but was told that this could not be done on the Avianca system only in La Paz by Lufthansa despite both airlines being part of Star Alliance. At Bogota airport I was informed initially by Lufthansa staff that this was due to overbooking and 'nothing' could be done. They also tried to put the blame on me for not informing them earlier or checking-in earlier. I had done my online check-in 24 hours ahead of Avianca flight which was about 38 hours ahead of the Lufthansa one - well before most others would have checked-in and so should have got my selected seat. I was then told of a 'special offer' of a business class upgrade of USD600 - another profit-maximising effort instead of service-recovery of a complimentary upgrade or even a USD100 one which I might have accepted in desperation. The seat was finally changed grudgingly - without apology or even a smile - at the gate to 55G at a part of plane and side I did not like at all.

On this very short 40 min flight from Frankfurt to Brussels Lufthansa managed to serve a full and very yummy breakfast. Efficient and impressive service on this 737-500 plane. The American airlines could learn something from Lufthansa about service and meals on short regional flights.

11/8/2014 LH475 YUL-MUC. After online check-in (even without printed boarding pass / mobile phone) baggage drop- off at Montreal airport (YUL) was done within 5 mins. Landed on time. Friendly service. Quiet flight.

Flight Lufthansa 414 Munich - Washington. Another positive experience with Lufthansa. Service reliability quality was very high. Flight was on time (arrived earlier then planned). Personnel were friendly food good etc.

The most comfortable seats now in the new A330-300 in business as well as in economy the entertainment system actually works (though your own headset might be a bit better than the Lufthansa one in coach) and delicious food in business plus the usual chicken or pasta (sorry pasta is out) in coach. Don't worry the chicken is fine. What do you want more for your money? I did continue on Air Canada with expensive poor food in domestic headset you pay for but which do not work is that really necessary to save cost? I would rather fly on Lufthansa.

LH411 from JFK to Munich 18th August 2014. I sat in Economy class together with my kids. The comfort was more or less unsatisfactory because of the space between the rows the passengers around us and the service. Staff were not very friendly and motivating all additional drinks had to be requested by ourselves and their presence in the cabin was very low. Seemed that they were more interested in talking than working. I am frequent traveler and spend thousands of Euros on LH tickets every year and have experienced the following: the prices have increased and the service and quality decreased. I do not feel or see any value for money.

Aug 1 2014 JFK to Vienna flight OS88 operated by Austrian Air (through Lufthansa). Return Aug 14 2014 Prague to Frankfurt flight LH1397. Frankfurt to JFK flight LH404. My first and last trip with Lufthansa! I booked in Feb 2014 for a trip in Aug. My wife and I are senior citizens and booked bulkhead seating (knee problems). When we arrived at the airport we were informed that our reserved seats were given away. We were given no explanation and promptly given two middle seats in different aisles. When I protested I was told there was nothing that could be done. Later we were given middle seats next to each other. The TV screens did not work properly-a perfect ending to a terrible flight.

ARN-FRA-MAN 21 August 2014. Flight left Stockholm on time. Professional and friendly crew. Aircraft had new space saver seats with a 30 inch seat pitch which for a 6 ft guy was comfortable. Lufthansa provided a pizza snack and beverages (including alcohol) on this flight. Transfer at Frankfurt was only an hour but travelling from a schengen to a non schengen country was a breeze despite the long walk. Second flight similar to first. Arrived in Manchester on time. Would recommend Lufthansa.