Lufthansa

Very comfortable cabin, though not a dedicated business cabin (Y-class seats, middle seat free). Staff was extremely friendly and courteous, meal service on both short legs was exceptional quality; priority luggage arrived early on arrival. Only Frankfurt airport is sort of a let-down - dingy, crowded, long walks through rather untidy corridors; a nice touch by Lufthansa is that at the gates they offer free daily newspapers and free coffee, tea, cocoa as well as water on self-serve basis.

Was a pleasure fly from LAX to MUC and eventually to FCO with Lufthansa. Great crew and pilots. All flights were on time and there weren't any delays at any point in my journey.

Lufthansa has a comfortable business lounge at Washington Dulles International airport offering an enjoyable selection of cold and hot dishes and drinks. You can board the plane directly from the lounge. No need for queuing. In the rear of the B747-8 some economy class seats in rows B and I have extra space since there are no A and K seats. The food was served relatively fast after takeoff in order to give you as much time for sleeping as necessary. The cabin crew were very attentive, ensuring that passengers do not recline back during dinner and breakfast and giving you a second helping for wine and soft drinks. New economy seats are comfortable and offer sufficient space to sleep well. Inflight entertainment still has the best selection of classical and jazz music of any airline I know.

We were told at checkin that out 5 and 6 year old children would be in separate seats across the plane as there were insufficient adjoining seats. Traveling with young children is stressful for any family, but traveling next to unrelated unsupervised kids is surely most people's idea of hell. After 45 mins of arguing we finally managed to secure two pairs of seats in different sections of the plane, sandwiched between strangers. I know it is the modern way to extract every dollar out of the customer through random taxes and numerous surcharges, but it doesn't make any sense to scatter family members throughout the plane. Maybe Lufthansa should automatically allocate seats for families with young children or be transparent and honest about hidden costs of securing seats. I'm not sure the current policy is very customer inspired for the family traveller or the individual that could be sittings next to an unsupervised, emotional and tired young child.

Lufthansa's first class product is truly world class. Flying in seat 1A on the 747-8i from Frankfurt to New York was like sitting in a decked out BMW. Everything in the cabin exuded luxury and precise German engineering. The leather of the seat and the console. The seat movements were effortless. The table slid in and out from the side console without any resistance. It is a quality product. Even the details in the bathroom made it a pleasure to hang out there. Although the cabin has a very open feel, unlike the very private suites on Singapore Airlines or Emirates, there is a side panel that you can lift that creates enough privacy if you so desire it. The catering was superb, as was the service. European professionalism with class. Add to that the First Class Terminal in Frankfurt and the drop-off to the plane in a white Porsche, and you get a Top 3 global first class product. If I had to change one thing, it would be the video screen. It’s far too small for a product like this. It doesn’t do justice to the rest of the cabin. My only question now is: why can't LH make their business class as superb in comparison to other airlines?

The flight from Bologna landed late. Nobody was waiting for us and we had to run from one side of the airport to the other, and Frankfurt airport is a huge airport. When I arrived all passengers had already boarded. Then in Chicago I got another surprise - my luggage did not make it on the plane. I went to the Lufthansa booth to fill the form and they told me the suitcase would arrive on the next day flight and I should expect it for around 5pm (it arrived at midnight). They gave me a bag with toothpaste, toothbrush, a deodorant and some other items. The onboard service was good. Food was good. The cabin was nice with new furniture. WI-FI didn't connect.

Food on return trip was marginally better than on outward trip but nothing to write home about, especially the overly tired pain chocolat on the way out which I tried to bite but then thought better about it. Staff are friendly and attentive. Seats were comfortable, and needed to be so, as Lufthansa seem to have a unique way of putting a plane down quite hard onto the runway. My only criticism is with the lack of organisation at the check-in gates, with flights sometimes not being called properly so that passengers mill around not knowing what is going on. This aspect is even worse when things go wrong, as they often do on the trip to and from Salzburg as a result of delays and cancellations due to adverse weather. There is very little signage or help from Lufhansa staff in such circumstances.

I am a frequent traveller. Based on this experience I would not recommend Lufthansa for economy class long-haul. The space between seats was very cramped (worst I've had on long-haul). This was for an 11 hour flight. Quality of food was poor, essentially inedible. On positive side, staff were friendly, flight was punctual, entertainment system was good.

For the first time I flew Lufthansa from Rome to Sao Paulo via Frankfurt, I was very impressed with the meal service and with the cabin crews. The service was great and the seats were very comfortable, especially on the brand new 747-800. The only negative point is the inattentive and rude ground staff at Fiumicino airport. Overall I would recommend Lufthansa on this route. The business class service is excellent, almost on par with that offered by Swiss.

Traveled from Stockholm to Munich in the originally booked slimline Economy seat, which surprisingly felt more roomy at a 30-inch pitch than the 31-to-33-inch Air Canada E190 Economy seat I sat in three days later. Complimentary sandwiches and beverages served en route. Effortless connection to onward flight to Canada on arrival in Munich. Received an unexpected upgrade to Business Class, which was a wonderful experience with more personalized service, good food, a decent selection of documentaries to watch (which I prefer to movies), and a comfortable recliner seat.