Lufthansa

When I arrived at Washington Airport from Tampa, easy connection with the new Subway-Skytrain to the Terminal with the Lufthansa Lounge. Gate to Munich is right next to the Lounge. Warm welcome from the ground staff, excellent food and wine. Easy boarding process for First Class due to a direct door from the lounge to the jet bridge of the plane. Very warm welcome from the cabin team. Very good food on board with excellent Service. One hour before landing I got my wake up call with a easy and lite breakfast. Overall a great flight. Easy and fast Immigration in Munich with Custom/Federal Police office in the Lufthansa Lounge. Pick up with the Limousine worked perfect to the small Airplane to Nürnberg,like everything worked out on this trip.

On Tuesday 7th of July 2015 we checked in to flight LH1285 to Frankfurt from Athens. When entering the aircraft we noticed that the seats in Business Class were the same as in economy and the legroom was the same. The seats were uncomfortable. Usually when you come into Business Class in an airplane you are greeted with a drink (water, juice or wine), but not on that flight. The stewardess did not pay much attention to us. No english newspapers. We had a little boy with us (8 years old) and when his mother asked for a pillow and blanket, only 2 pillows where found in the whole plane and 2 blankets. We waited a long time until food service started, even economy passengers in back of us got service before us. We were served 20 min later. As I said before the seats were very uncomfortable and as I am not a small man I could not put the tray all the way down because the legroom between the seats was not that much. 7th July 2015, Frankfurt to Keflavik Iceland, flight LH856. The same poor quality seats. We asked for a pillow and a blanket but there was only one blanket and no pillows in the whole plane. The reason we were given was that the plane came in over night and all blankets and pillows were used! The stewardess onboard was very nice and tried to calm me down, the reason she said that the seats weren´t better than this was that the flight was short haul. I fly all over Europe at least 15 times a year and everywhere, the Business Class has better seats.

Lufthansa used to be the best European airline, not least due to their care for ensuring connections even in case of delays. I am very disappointed that this appears to now be history. As a business class traveller with a Senator (Gold) card I would expect the best treatment so if I am treated as I have recently been, what must it be like for other customers? 1 hour delay from London Heathrow (about 30 minutes on arrival to Frankfurt), no busses there to meet the flight I guess is airport rather than airline problem. No information on the flight, the head purser first doubted that what I said about my onward flight, gave some wrong information and was later very rude as well as claimed that it is not Lufthansa´s task to give information (on a Lufthansa connection with a Lufthansa ticket?) this is most definitely a problem of the airline. With a direct transfer I would have made it, now it was a night in Frankfurt instead and arrival 13 hours late. Add to the misery that I was finally told, by the pilots, that I should hurry to the gate, although when I arrived the flight had left long ago so all the running was a total waste. Recently (end March 2015) on a late arrival from Amman to London, again with a Lufthansa through (business class) ticket via Frankfurt, I made it (running) to the gate for the next flight but no rebooking had been made and again, no information whatsoever from the flight crew. I am afraid Lufthansa is rapidly ceasing to be my first choice. What a shame, when only better information would deal with this problem. The very value for money that I used to appreciate - pay more but get something for it - rapidly slips with such treatment.

MRS-FRA Business class on an old Boeing 737, but breakfast was surprisingly delicious. Connecting in FRA extremely stressful (this airport is now worse than CDG), I had 60 mn to do it. It took 30 mins only to arrive at terminal, due to very very remote parking plus a lot of airplane traffic that stopped our bus. Then a long queue at Immigration, and very remote finger (Z62). Boarding had started when I arrived. Service on upper deck (FRA to KIX) was pleasant but slow, the food was delicious. Brand new flat seats, a bit too narrow, but pleasant anyway. Wine list : the weakest point. Germany has so many nice wines they could have offered but Italian and Chilean instead. Champagne at high standards. Luggage quickly delivered.

London City to Malta via Frankfurt for holiday. Check in at London City was friendly. All flights were on time, seats comfortable and inflight announcement was clear. However I felt service was a little bit robotic. Frankfurt is not the best airport for transit but we did not experience any long queue.

Boarded flight LH471 from Toronto Pearson to Frankfurt then LH632 from Frankfurt onto Amman. Used online check-in which was quite user friendly and smooth. Travelled with my disabled mother. She was helped into her seat by the very friendly cabin crew who escorted her from the aircraft entrance and I was helped with my onboard luggage. During the flight the flight attendants helped my mother with the food, something that I greatly appreciated. Upon arrival in Frankfurt we were met by very friendly and professional Lufthansa ground services personnel who escorted her and myself all the way to the Sheraton Airport hotel as there was a 12 hour wait between both flights and later came to the hotel to pick us up for our onward journey. The flight to Amman was on a small Airbus 320 however the cabin crew were extremely professional and helped us throughout. I am very pleased with Lufthansa and will certainly fly them again.

Flew BOM to BCN via MUC in June with 2 friends. Tried to do the online check in and it only worked for one of our tickets. When we got the the airport the lines for check in were long so we all went to the online check in counter and they allowed us to check in. Flight on time and boarding was quick. They serve a horrible roll after take off at 1am which was inedible. Seats quite uncomfortable. Headsets can hardly hear and this looked like a new aircraft. Crew was pleasant enough. Overall uneventful flight. Landed in MUC on time with a 40 minute connection and had to run for our next flight which we made with moments to spare. LH did nothing to make the connection easier which they so proudly advertise. Service on MUC to BCN much nicer - sandwich was lovely and fresh as was the coffee.

Lufthansa had a cheap offer for their newly introduced premium economy. Even though I used to prefer airlines with a stop-over we used LH direct flight due to the short travel time. The newly launched connection FRA-KUL is really worth the extra money. Lufthansa is clean, efficient and friendly. The seats were very comfortable, screen was big and food was ok. I slept for a straight 8hr and my wife slept 9.5hrs. We were really pleased with the service and comfort of this new connection/product. I haven't been a big Lufthansa fan in the past but this somehow changed my mind. We will come back.

Flew LH from LIS to FRA on a Boeing 737-800. Flight on time. Check in at LIS was a breeze and flight on time. Breakfast served was okay and service was nice on this 3 hour flight. Got to FRA with a 2 hour connection. Had to get from one end of the terminal to the other and we kind of ran as we were a bit lost. Got to our gate and sat down to wait. After 30 minutes of waiting and near the boarding time I went to the desk to ask the status and was told we were delayed 3 hours. They did not tell passengers unless they asked and they never showed any change of timing on the information boards. LH then started handing out 5 euro meal vouchers- nothing in the canteen nearby was available to eat for 5 euros! Flight finally left 4 hours late and arrived at 5am in Mumbai instead of 1am. The food was awful. Seats on the 747 as uncomfortable as the A330. Crew were polite.

Check-in and boarding were efficient. On board it was a fresh looking A330 with new Business Class seats. These are an improvement over the older angled seats but they are inferior to pods found on other carriers. In the fully flat position there is little space for your feet and overall, the seat is narrow. Flight left late due to congestion at FRA and arrived slightly behind schedule. The service was fairly attentive with FA's smiling throughout the flight. The appetizer was delicious but my lunch selection was overcooked and was quite bland. There were a wide selection of spirits and drinks to choose from and the wines served were fairly good. Pre-arrival meal was tasty and the portions were quite big. The IFE had a poor selection of movies and lacked in the number of new releases for both movies and music although the Bose noise-cancelling headphones were a nice touch. Upon arrival luggage was delivered promptly topping off a good experience.