"staff were quite friendly"
P Dawes (Canada)
✅ Verified Review | I haven't flown Lufthansa before so Vancouver-Zagreb was my first time. I knew that I had only 1 hr 15 mins in Frankfurt to catch the connecting flight to Zagreb. When they announced in Vancouver that the plane would be 45 minutes late, I was sure I wouldn't make it. However, in Frankfurt they had ground personnel waiting at the arrival gate and then transferring us directly to the connecting flight. This was very nice of them, especially since I had a car rental waiting on me in Zagreb, so it would be a lot of hassle to handle it if I were a few hours late. The flight from Vancouver to Frankfurt was enjoyable: comfortable seats, 2 meal services, and endless supplies of drinks in between. Had a lot of sleep time. The staff were quite friendly. The only complaint was that I couldn't use the inflight wifi on my iPhone at all, for some reason the website wouldn't load properly.
Aircraft | Boeing 747-400 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Vancouver to Zagreb via Frankfurt |
Date Flown | June 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Nothing to complain about"
20 reviews Carlos Brigolas (United Kingdom)
✅ Verified Review | Flew Munich to Mumbai with Lufthansa. A350 almost brand new, a few hours in the air, day 4 or 5 (something like that). Great service, great food, excellent choices, good wine menu. Excellent movie choice. Nothing to complain about to be honest. Crew well prepared, smiling, good service. Nothing to say a very good flight.
Aircraft | A350 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Munich to Mumbai |
Date Flown | June 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"crew nice and polite"
20 reviews Carlos Brigolas (Portugal)
✅ Verified Review | Lisbon to Munich with Lufthansa. Good flight and kind, professional service. The usual for Business on a short connection flight. Reliable. Clean toilets, crew nice and polite. First row with extra leg space, flight on time.
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Lisbon to Munich |
Date Flown | June 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"the cabin crew were a delight"
Richard Hancock (United Kingdom)
✅ Verified Review | Edinburgh to Beijing via Frankfurt. Lufthansa provided a real masterclass in customer service on our flights from Edinburgh to Bejing. All aircraft on our outbound and return journeys were spotlessly clean. On the A380 to and from Beijing, the cabin crew were a delight: friendly, attentive, and hard-working - treating economy customers as if they were as valued as first class customers. We did pay extra to sit in the upper cabin, but on check-in were moved to the lower cabin, but were quite happy as we were given seats by the exits with extra leg-room. The in-flight catering was superb - two good meals on a ten-hour flight and snacks, and frequent runs with juice, water and red or white wine, as well as a full bar service with each meal. Plenty of choice on the entertainment system, with the latest films. All flights departed and arrived on time. One of the few long-haul flights I have actually enjoyed.
Aircraft | A320/A380 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Edinburgh to Beijing via Frankfurt |
Date Flown | June 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Both flights were excellent"
M Tushishvili (France)
✅ Verified Review | I flew from Paris to Tbilisi via Munich. Both flights were excellent. The flight from Munich to Tbilisi is 3 hours and 30 minutes. The aircraft was clean and tidy. The cabin crew were attentive to passenger needs. As it was economy class, I should highlight that the meal was delicious and sufficient enough. Before landing, the crew members offered water as it was overnight flight and this was appreciated by passengers. Lufthansa is a great airline and I always consider flying them as the first choice.
Aircraft | Embraer 195 and A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Paris to Tbilisi via Munich |
Date Flown | May 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"friendly of highest standard"
38 reviews R Garlen (Switzerland)
✅ Verified Review | Los Angeles to Frankfurt. Already At Check-in Lufthansa provides First Class service: If one wishes, a staff member guides you through the Fast Track in Security in Los Angeles to the Lounge, and if requested from the lounge into the plane. This service is very much appreciated, especially, when the special fast track building site is shut down due to power loss, as it happened to me and one is guided efficiently through the very long queue of regular security. First Cabin in on the main deck in the nose of the aircraft and very airy. The design is very nice, and very seat has still the beautiful and fresh red rose. The only disappointment is the small size of the screen and the quality of the bed (not the best flat bed is not the best in the industry. The offered caviar is of very generous size, food and wine in generell of very high quality. And the crew is just efficient, knowledgable and friendly of highest standard. All in all a very good first Experience in the sky.
Aircraft | Boing 747-8 |
Type Of Traveller | Solo Leisure |
Seat Type | First Class |
Route | Los Angeles to Frankfurt |
Date Flown | June 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"caring team of individuals"
1 reviews Meera Vashist (Canada)
✅ Verified Review | Frankfurt to Mumbai in First class. Extremely caring team of individuals and very personable. The meals were delicious and well presented. Whoever does the airline catering for this sector is doing a very good job. My career is in Hotels hence I tend to focus naturally on food and service and have to admit both were exceptional. The upkeep of the facilities were very good. The amenities provided were better than many other airlines I have experienced in the past. I generally don't make time for reviews but this was something I had to do this time round. Thank you for the experience.
Type Of Traveller | Solo Leisure |
Seat Type | First Class |
Route | Frankfurt to Mumbai |
Date Flown | January 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"bland, tasteless food"
H Ayaz (United Kingdom)
✅ Verified Review | We flew from London to Mexico City via Frankfurt and back with Lufthansa. The aircraft was in a very good condition, however, the seats were the skinniest I have seen. First leg was very short so we didn't expect much as usual, however, the second leg was the longest we've felt on the plane. For an 11 hour long flight, we were served the first meal after 2 hours. I always order a special meal, but I regretted my choice as it was bland and tasteless. The second meal came an hour before landing and it was in a small box, not a full meal. For an 11 hour flight. They did serve drinks a couple of times in between the two meals, but we didn't want water the entire flight. The attitude of the crew was alright. My screen was dodgy, so I simply didn't bother to watch anything. The price we had paid was more or less the same for any other airline that time.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | London to Mexico City via Frankfurt |
Date Flown | May 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"great product, great crew, great service"
W Joseph (Germany)
✅ Verified Review | Berlin-Frankfurt on Easter Sunday with Lufthansa (LH193). I sat in the first row. I was very happy to see, how the purser greeted every guest, as they entered the plane. Friendly and heartely, wished everyone "Happy Easter" and every child got a gift. For guests waiting by the door, she made a lovely small talk with them. The flight was on time and the service very great. The food was delicious. On this short flight we got a tray with salmon on cabbage, pork fillet on salad, two kinds of cheese, a choice on warm buns, butter, mousse with peach and raspberry sauce and a bar of chocolate. The beverage selection was fine. A great product, great crew, great service.
Aircraft | A319 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Berlin to Frankfurt |
Date Flown | April 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"staff of both flights very friendly"
J Gratenke (Germany)
✅ Verified Review | Berlin to Barcelona via Munich. All was very great. We used the LH First Class Check in Berlin-Tegel. The staff was very very friendly and efficient. The short flight to Munich on time and the service was very lovely. The food (Asparagus on a green dressing with pork filet, a choice on warm buns, butter, one dessert and handmade cookies) was very delicious. We arrived Munich more as on time. Also the flight from Munich to Barcelona went on time and we got great service. Again a delicious meal. The beverage selection was fine and staff of both flights very friendly. We arrived Barcelona also on time.
Aircraft | A319 / A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Berlin to Barcelona via Munich |
Date Flown | May 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |