LOT Polish Airlines

Warsaw to Toronto. Airplane seating comfort, in-flight entertainment, and overall interior look fine. There is okay seat space for long haul flights (9 hours in my case). Customer service is lacking big time. I had a feeling that nobody from the crew is willing to help with anything. I did not see a single smile from the cabin crew during the whole flight not even at exiting the aircraft upon arrival. Cabin crew appears to be unwillingly performing their job duties. They assume by default that all of their passengers are Polish and will speak English only once you tell them several times that you don't understand Polish - some of them had to be told on 3-4 occasions the same thing about language - is that ignorance, I don't know.

✅ Verified Review | Flew LOT Polish Airlines from Warsaw to Tbilisi. Efficient check in with a marginally overweight suitcase. Boarding seemed a little slow but I had a good seat (Emergency Row exit). The seat had been pre-booked for a small premium and I had two seats to myself - this was a bonus. There was no free food or drink but as it was a night flight it was not a significant factor. There was also no IFE but again I wanted to rest. Luggage came quickly off the flight on my arrival in Tbilisi. In summary a basic no frills flight without incident. I enjoyed a good rest because I had chosen a seat with plenty of leg room.

Warsaw to Milan. Flight was ok, we departed on time, boarding was completed without any special occurences. The biggest minus is old, little bit dirty and small plane, which wasn't much comfortable. Nevertheless, it's short connection, so it was bearable. Recommended if You don't want to fly with cheap airlines and you find a ticket for a good price. Just don't expect too much. Small plus for chocolate bars served.

✅ Verified Review | Our flight was late departing JFK, and ground crew told us not to re book our connecting flight from Warsaw to Gdansk. Business class seats full flat and comfortable and the service was excellent. We flew SAS business class in February and that is 15% better but no complains about LOT, nor food or service on board. But we got into trouble in WAW since the flight did not make up the lost time from late departure and we missed our connecting flight to GDA. Business class rep from LOT was less than helpful, she could attempt to re-book us on another flight or go with us to the connecting flight and ask if someone would give up their place for a reward - normal scenario here after all we were going business class. All she did was to offer to have us stay day longer in WAW and maybe take another flight to GDA next day, she also suggested a train - she did not bother to book us on the train, she did not even told us about the train schedule, she just tried to get us out and stop bothering her - bad experience here all around. We submitted all costs related to this involuntary detour and are waiting for LOT to make good on their promise to reimburse us. We would not hesitate to fly LOT again just keep the ground LOT staff away from us- please. Also, what happened to WiFi in business class?

✅ Verified Review | Warsaw to Stockholm. Poor customer service. Website is slow and not user friendly, app is a disaster. Login to my account doesn't help to speed up check in - you still have to have your booking code (some other arlines are so much better in this area). Cabin luggage is checked with no flexibility with small overweight - which can be understand (but not liked). The problem is I was not allowed to take my hand luggage on the board despite weight was ok. There were no possibility at the gate to check real weight and staff member judged on his feeling.

✅ Verified Review | I've been going to Eastern Europe every year since 2009, and this is the first time I've flown with Lot Polish Airlines. Although the Flight from Chicago was 30 minutes late (1st July 2016), the flight actually arrived earlier in Warsaw. Seat 2D was very comfortable. Food and service were excellent. The flight attendants were extremely attentive and friendly throughout the flight to Warsaw. Warsaw to Riga was the same. All four pieces of checked-in luggage arrived in Riga without any problems. On the return trip (24th July 2016) Riga to Warsaw, the flight attendant went out of her way to retrieve my hand-carried luggage from the the cart as it was being unloaded from the plane in Warsaw, handed it to me, and directed me to a special van for business class passengers waiting at the tarmac to take us to the terminal. Flight from Warsaw to Chicago was also excellent, food, service and comfortable seat (again 2D). 2 checked-in luggage arrived at O'hare without any problems. All in all, very happy with LOT, and will definitely fly with them again in 2017 going the same route.

✅ Verified Review | I had to fly back to Italy from Warsaw early in the morning. Late at night, a few hours before the flight, the company called to say that my flight was cancelled (due to unknown reasons). Ok, it can happen, but: the customer service on the phone did know anything about what I had to do and suggested a flight late in the evening via Frankfurt because "there were no other flights". In the morning I went to speak to the ticket office to try to understand how to go home, they said that I was able to take a direct flight in the evening (which was not the first flight to Milan). I had to wait 14 hours and not a single voucher was given to me, I had to pay for water and food. They even denied my refund request. I will never fly with LOT Polish again.

✅ Verified Review | I picked LOT as they offered the most convenient connection between those two cities. The layover in Warsaw was only 60 mins and I managed to make my connecting flight just fine, the airport is well sign-posted and small enough for an hour to be enough if you fly within Schengen. AMS - WAW (ERJ-190) leg on the outbound journey was fine - nothing special and the wine is passable for the price charged. You do get a free chocolate bar and a glass of water after they've passed the cabin with the chargeable items which is a bit cheeky. WAW - KTW (DH8D) was a joke. That aircraft is so noisy you cannot hear the PA announcements made by the cabin crew. As a result of the noise I was left with a huge headache. Inbound journey was more eventful: KTW - WAW (DHC-8-400) - delayed. The noise was horrible again - but it's only 35 mins so fine, I can bear with it. WAW - AMS (Fokker 100). At the gate the LOT people informed us the aircraft was leased from Carpatair. It was an old Fokker in 2x3 configuration and I was sat in the last row just by the engines. So, the noise, again. Flight was delayed for about 15 mins, we boarded the aircraft and then the curtains to the kitchen went shut. We sat there on the tarmac for another 50 mins with no communication from anyone, no drinks or food offered. Finally after another 30 mins of waiting the captain came on and blamed the airport for the delay (which might as well have been true). There was no info from the cockpit mid - flight. Cabin crew was ok but not necessarily over-friendly. The whole experience was a lot less than I expected and I don't think I will fly with them again. If they want to pose as a regular airline, then they need to scrap the chargeable menu and give people food fgs. If they want to be a low - cost airline well, they need staff that are far more attentive then at the moment and better aircrafts. Yes, the seats had on the Fokker were decent (leather, I'd think) and the pitch was good but I don't think I will fly with them again.

My wife and I flew LOT Polish Airlines from Tel Aviv to Riga via Warsaw airport. Flight to Warsaw was detained almost 2 hours. Because of this, almost missed the flight of the same company in Riga. On the plane we were not fed. The airport of Riga received a broken suitcase. Because of this, we in Riga had to buy a new suitcase.

✅ Verified Review | A return trip between Warsaw and Nice. The staff at the airport and onboard were friendly and attentive. The seats were very comfortable, however, they lacked any form of inflight entertainment. The only serious issue, nonetheless, was the price of the ticket. Tickets at this airline are very overpriced. This fact gets even more annoying when you are on board and realise that you have to buy food, drinks, etc. This make me have mixed feelings about recommending this airline to friends.