LOT Polish Airlines

Warsaw to Toronto. I'm scared of flying. Knowing this, whenever we book a flight, my husband goes above and beyond to ensure that we have seats booked together, as sitting alone would make my flight experience a nightmare. When my husband booked flights with LOT many months ago, he looked online to see if he could pre-book seats together; he could not. He emailed LOT customer service, explained the situation, and was told that LOT does not allow seat booking in advance, but we could ensure we had seats together when we checked in online 24 hours prior to the flight. My husband logged in 23 hours and 59 minutes prior to the flight. Strangely, we were allotted two middle seats in completely different rows and the system would not allow us to change seats. Thinking this was just a technical glitch, my husband called LOT’s customer service and was told that we could only change our seats when we checked in at the airport and that we should get to the airport early. When my husband asked why we were separated in the first place, we were told that seats were randomly assigned and not based on us being on the same ticket (which, by the way, is insane – if we booked together, of course we want to sit together). The next day, we arrived at the airport more than 5 hours prior to our flight. Upon check-in, we were told that there were no seats left and we would have to sit apart. My husband explained the situation, and reiterated that we were told both that we could not book seats in advance, and that we could only change seats at the airport, but the check-in agent would not help. When my husband asked her why we were not seated together from the beginning, we were given a number of different responses: We were randomly assigned and because we have different last names, we were not put together. Weight and balance – she told us there were seats available, but we couldn’t have them as they were “trying to balance the plane.” Everyone else had already checked in and these were the only two seats left (I’ve flown on hundreds of different airlines and have never seen everyone checked in 5 hours prior to a flight, so I suspect this was a lie). Everyone else paid to pre-book their seats (even though we told her we attempted to pay to pre-book out seats and were told that LOT does not provide this service). Interestingly, we were then told that we would be seated together if we upgraded to Premium Economy. Three days prior to the flight, my husband put in a bid for LOT’s Premium Economy auction. He bid the lowest amount, figuring it would be rejected and that it was worth a shot anyway. He received an email a couple days prior to the flight to let him know that his bid was, in fact, rejected. Now, my some sheer coincidence, we would only be able to sit together if we paid full price to upgrade. I felt we were bullied by the airline into paying for an upgrade; it worked. But, I will never fly with LOT again. They should be ashamed of themselves.

Short flight from Budapest to Warsaw with LOT. Good that it is direct, but the service on the plane is average at best. You get water and crackers, but anything else is for extra charge, even though this airline is not a traditional low cost one. No delay, smooth flight so really no major complaints, but the service is mediocre.

I recently flew LOT Polish Airlines from the US to Ukraine through Warsaw. I was generally pleased with the experience. The aircraft was well maintained, clean, and comfortable. The 787 features a pretty standard full lie-flat product in Business Class. The service was professional, with cabin crew doing a good job at making sure passengers had what they needed. The food was pretty average for business class - perfectly edible but not anything spectacular. In Warsaw we used both the LOT main lounge outside the Transit Area, as well as the Bolero lounge for transit passengers. We found the LOT lounge to be very comfortable with an excellent selection of food and drink. The Bolero lounge was not as good but still exceeded most of the domestic lounges I've been to in the US. Our short flight from Warsaw to Lviv was excellent, with a full (and very tasty) meal served on the leg. Service was top notch on this regional flight. Overall I would fly LOT again. Warsaw was a very easy airport to transfer through due to its compact size. My main complaint was that ground service needs improvement. The boarding process for LOT is chaotic and I didn't feel that ground staff performed to the same caliber as their peers in the air. That being said, I still found flying through Warsaw an improvement over Frankfurt or Moscow. In summary: Pros: Fleet, lie-flat product, in-flight service, LOT lounge, ease of transferring in Warsaw, price, quality regional flights. Cons: Ground service, lack of on-board WiFi.

Krakow to Chicago via Warsaw with LOT. I was upset with the seats on the B787. They were uncomfortable and very tight legroom. The restrooms were very dirty and the toilet seats never stayed in place kept closing. I don't know if I would be choose this carrier again. I was told the B787 plane is supposed to be more spacious but they are wrong. The food could have been better.

✅ Verified Review | I flew LOT Polish Airlines from New York to Warsaw and back in Economy Premium. I bid both ways on Economy Premium and won even though my bid was not that high. I learned the real reason people don't bid for Economy Premium on LOT Polish Airlines. There are crying babies nonstop! They put the babies in the first row directly behind Economy premium so there are three separate babies screaming at all times on a nearly nine hour flight. This happened both coming and going from Warsaw. There are only three rows in Economy premium so the whole section is suffering the entire time. You may also have babies at the front row of Economy premium as well although I had only one going and none going back. LOT Polish Airlines needs to do something about putting so many babies behind Economy Premium (especially three of them all together). Other items would be to remind check-in that Economy Premium receives priority on luggage check-in so you get your bags first. I forgot and suffered waiting twenty minutes at JFK (there are lots of bags on International flights). TV and move selection is fair although if you flew LOT Polish a lot I wonder if you would run out of options. No Wifi, which would be nice when you are at least flying over land. Other than that, I thought the experience was fine and the new 787 was comfortable.

Warsaw to Toronto. Airplane seating comfort, in-flight entertainment, and overall interior look fine. There is okay seat space for long haul flights (9 hours in my case). Customer service is lacking big time. I had a feeling that nobody from the crew is willing to help with anything. I did not see a single smile from the cabin crew during the whole flight not even at exiting the aircraft upon arrival. Cabin crew appears to be unwillingly performing their job duties. They assume by default that all of their passengers are Polish and will speak English only once you tell them several times that you don't understand Polish - some of them had to be told on 3-4 occasions the same thing about language - is that ignorance, I don't know.

✅ Verified Review | Flew LOT Polish Airlines from Warsaw to Tbilisi. Efficient check in with a marginally overweight suitcase. Boarding seemed a little slow but I had a good seat (Emergency Row exit). The seat had been pre-booked for a small premium and I had two seats to myself - this was a bonus. There was no free food or drink but as it was a night flight it was not a significant factor. There was also no IFE but again I wanted to rest. Luggage came quickly off the flight on my arrival in Tbilisi. In summary a basic no frills flight without incident. I enjoyed a good rest because I had chosen a seat with plenty of leg room.

Warsaw to Milan. Flight was ok, we departed on time, boarding was completed without any special occurences. The biggest minus is old, little bit dirty and small plane, which wasn't much comfortable. Nevertheless, it's short connection, so it was bearable. Recommended if You don't want to fly with cheap airlines and you find a ticket for a good price. Just don't expect too much. Small plus for chocolate bars served.

✅ Verified Review | Our flight was late departing JFK, and ground crew told us not to re book our connecting flight from Warsaw to Gdansk. Business class seats full flat and comfortable and the service was excellent. We flew SAS business class in February and that is 15% better but no complains about LOT, nor food or service on board. But we got into trouble in WAW since the flight did not make up the lost time from late departure and we missed our connecting flight to GDA. Business class rep from LOT was less than helpful, she could attempt to re-book us on another flight or go with us to the connecting flight and ask if someone would give up their place for a reward - normal scenario here after all we were going business class. All she did was to offer to have us stay day longer in WAW and maybe take another flight to GDA next day, she also suggested a train - she did not bother to book us on the train, she did not even told us about the train schedule, she just tried to get us out and stop bothering her - bad experience here all around. We submitted all costs related to this involuntary detour and are waiting for LOT to make good on their promise to reimburse us. We would not hesitate to fly LOT again just keep the ground LOT staff away from us- please. Also, what happened to WiFi in business class?

✅ Verified Review | Warsaw to Stockholm. Poor customer service. Website is slow and not user friendly, app is a disaster. Login to my account doesn't help to speed up check in - you still have to have your booking code (some other arlines are so much better in this area). Cabin luggage is checked with no flexibility with small overweight - which can be understand (but not liked). The problem is I was not allowed to take my hand luggage on the board despite weight was ok. There were no possibility at the gate to check real weight and staff member judged on his feeling.