LOT Polish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 434 reviews
5/10
3 star Skytrax Rating
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7/10

"I was pleasantly surprised"

(United Kingdom)

Trip Verified | I enjoyed this direct flight from London City to Vilnius. The planes were clean and on time,and the staff were friendly. It was my first time flying LOT and I was pleasantly surprised.
AircraftEmbraer 190
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon City to Vilnius
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"a big disappointment"

(Czech Republic)

Trip Verified | Singapore to Prague via Warsaw. I fly LOT for business within Europe a lot so I decided to fly with them outside Europe. However... The crew was little bit rude on non-Polish people not really want to speak English. I ordered a special meal. The first of the meals was delivered with the seat number written on a napkin. When the second meal was served, a flight attendant asked me if I ordered a special meal. Upon the confirmation, she asked where is my seat - I exchanged it with my daughter so she could seat by the window (I was unable to do so during the check-in). After that, the flight attendant went away without giving me the meal. I had to asked for the special meal while the standard meal was served otherwise I'd get the standard meal which will cause me health issues. The seats in their Boeing 787 are not very comfy. While LOT is good for short-haul flights, the long-haul flight was a big disappointment. I do not recommend flying LOT on the long-haul flights.
AircraftBoeing 787-9
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSingapore to Prague via Warsaw
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"Good value for money"

(Poland)

Trip Verified | I have been traveling with LOT Polish Airlines for more than 25 years. LOT has been keeping decent international standards and levels of service. Good value for money. Food has been good. Staff OK, professional. Ground service good. Luggage never lost.
AircraftEmbraer 195
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKatowice to Warszaw
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"never fly with them again"

(Slovakia)

Trip Verified | Moscow to Kosice via Warsaw. The worst airline in the entire world! They cancelled my flight from Moscow 2 months ago, but they didn't tell me about it. No email, no call, nothing. Then I came to the airport and was wondering why my flight is not on monitors. I was told by LOT representative that the flight was cancelled 2 months ago. You didn't care about me overstaying my Russian visa because of the cancelled flight and I had to chase it and PAY for it. And honestly nobody wants to go through the stress I went because everybody knows how hard it is to get permission to leave Russia if you overstay visa. Then when I got eventually to Warsaw I have asked 3 times at LOT desk if they will handle my luggage all the way through to Kosice. I was told yes, because it's a connecting flight. Then I came to Kosice and of course my luggage is lost. I will never fly with them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMoscow to Kosice via Warsaw
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"rather strange really"

(Croatia)

Trip Verified | Split to Gdansk via Warsaw. Departure from Split airport was delayed because the plane from Warsaw flew in late. As the captain informed, the delay was caused by the prolonged check-in of passengers to Split. As a result, the plane landed at WAW at the start time of the GDN connection. It could take only five minutes to hold the plane to the GDN direction and all passengers could have made the connection flight. This is strange - an international plane can wait but domestic no. Another LOT proposal is to drive a 400-kilometre distance by taxi - rather strange really.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSplit to Gdansk via Warsaw
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"a major headache"

(Cyprus)

Trip Verified | Flight from Hamburg to Larnaca via Warsaw; the first part of the flight was performed by a Bombardier 400 instead of a bigger and roomier jet plane and had to check in cabin luggage to be carried in the plane cargo space. I bought a seat with extra legroom (money down the drain) and got exactly the opposite. Upon arrival to Warsaw with a major headache from the noisy aircraft delays starting coming one after the other and so far departure for Larnaca has been postponed by 2 hours for 00.30 07/7 instead of 22.35 06/7 and on top of that, they changed my seat again despite the fact I paid for extra legroom! When I mentioned this to airline officials they laughed at me and offered no answer! I flew hundreds of times with all kinds of airlines but the worst by far title goes to LOT! Their departures are always delayed from a few minutes to a few hours (talking about the flights I flew with them). So my conclusion is fly with LOT if you don't have a specific schedule to keep or something fragile that can't travel in the plane under storage and you will surely get to your destination sometime later than expected.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHamburg to Larnaca via Warsaw
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"seats and legroom fantastic"

(Poland)

Not Verified | From Warsaw to Tokyo. LOT is a great airline. The flight was delayed, but the crew gave us some snacks and apologized. The seats and the legroom were fantastic. During the flight the crew was nice and helpful. The entertainment in 787-9 is very modern and offers a big choice of movies and series. You can also fill a questionnaire there.
AircraftBoeing 787-9
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteWarsaw to Tokyo
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Don't expect any service"

(Netherlands)

Trip Verified | Dussseldorf to Kaunas via Warsaw. Hoping to fly to Kaunas, but after spend some time at the Dusseldorf International airport the destination changed to "Annulliert". There is no LOT crew or service desk at the airport so you can only try to contact them by phone. After several attempts of more then 30 minutes hold the line music I went home. Don't expect any service at this airline.
Type Of TravellerBusiness
Seat TypePremium Economy
RouteDussseldorf to Kaunas via Warsaw
Date FlownJuly 2019
Ground Service 12345
Value For Money 12345
no
1/10

"Very bad service"

(Israel)

Trip Verified | Oslo to Tel Aviv via Warsaw. My flight was canceled while we have been waiting in the airport after check-in without any early notices! We found out only from information on the screen! The didn't given any reason or answer because there were LOT counters in the airport. We had to contact them by phone waiting a long time for an answer. We didn't get any refund! Very bad service!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOslo to Tel Aviv via Warsaw
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"ruined our vacation"

(Japan)

Not Verified | Tokyo to Tel Aviv via Warsaw. In one word nightmare. The first time im gave them a try and will never happen again. The connection flight has been delayed 8 times and they gave us one voucher to survive in the airport unbelievable. I am so dissolved, they ruined our vacation.
AircraftBoeing 787 / 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTokyo to Tel Aviv via Warsaw
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no