LOT Polish Airlines

✅ Trip Verified | Chicago to Cluj via Warsaw. I purchased seat with bassinet for my baby. We bought seats row 10 forgot exactly the letter, but it showed that we had space for their bassinet against the wall, butthat was row 8. This is their reply email to my request for refund. Dear Ms **(not putting in my name)*, Thank you for your message regarding your travel on board of our flight LO2 on may 31st, 2019. We apologize for the time it took to review the case. We would like to inform you that the airplane which operated your flight was Boeing 787-9, where row 8 is the first in Economy Class. As per the General Rules of Carriage of passengers, the carrier reserves the right to change the type of aircraft as compared to the type indicated in the schedule. Please be aware that since you travelled in the row of your selection, unfortunately we find no grounds to offer reimbursement. Furthermore, the baby bassinets are designed for infants of up to 6 months and for safety reasons should not be used by older children. A free of charge reservation of the first row is available for passengers travelling with infants who meet the criteria. Despite your disappointment on this occasion, we hope your future travels will be satisfactory in ever respect. My baby was 5.5 months which I replied but they never got back to me. Do not fly this airline.

✅ Trip Verified | Warsaw to London. I recently flew Lot Polish Airlines and I am disappointed in what I experienced. I got to the airport, and my scheduled departure time was 13:30 (2:30 PM). I looked at the departure board at 13:25, and I saw it was delayed. I went and asked the gate agent what was happening, and she looked and me and grumpily snuffed that 'the plane is delayed. It will be exactly one hour. Goodbye' and walked away. She was true to her word, and 1 hour later we all boarded via jet bridge. We all got settled on the 737 that they fixed. We taxied to the runway. The engines were now at full throttle, and then we slowed down. We came to a stop on the runway and started moving back toward the terminal. We parked at a spot on the apron, and it was announced that we would have to deplane. After half an hour on the hot and stuffy plane, everyone crammed into 3 buses and were taken to the one and only bus gate at the airport. We were told that a replacement plane would be coming soon, and it did. 5 hours later. While we were waiting though, it became chaos. In fact, I even considered cancelling my hotel in London, England and just flying straight back to Toronto, Canada (There were 2 WAW-YYZ flights that night.) And then, just as I was about to cancel everything, they announced it would be bus boarding to a plane parked at a dark, empty terminal with no jet bridge connected to it, so we got through stirs at the front and back. After we all got on, everyone was quiet and upset. At least we got to get to London. With Warsaw Chopin Airport being the only hub for Poland's flagship carrier, I would've expected them to have spare planes ready for use in case of delays. They actually had to fly one in from Dubai to get to us. They started bringing it to us as soon a LOT reported to the crew in Dubai who had a spare plane to get that shipped as a passenger-less flight to Warsaw, and it was the ugliest, yellowest plane I've ever seen. Anyway, that's all for now. Don't Forget to Travel On!

✅ Trip Verified | Bucharest to Warsaw. Terrible airline. If you want to be late, fly LOT. Delays are constant, you cannot rely on connecting flights with them. If it`s not your only flight, or flight is not in the early morning, you almost can be sure, that something will be wrong. Flew numerous flights (20-25 flights) in last couple years, most of them were with delays. Cannot understand, how such airline is surviving in this tough market. Have been claiming to myself, that this is my last ever flight with them, but now I am sure. Had customers from Germany today, their flight was VNO-WAW-DUS. Guess what - first leg was cancelled. Absolute nightmare, not airline. Highly not recommended.

✅ Trip Verified | Budapest to Amsterdam via Warsaw. The aircraft was delayed and I was afraid to miss my connecting flight in Warsaw. However, boarding went fast and the crew managed to arrive 10 minutes before scheduled arrival time in Warsaw. I was surprised by the comfort of the seat and friendliness of cabin crew. On board a small sandwich, juice or coffee and a chocolate bar. The crew was professional. However, sometimes announcements were hard to understand due to the volume of the speakers. The legroom was fine, even being tall (195 cm). The airline has a good price/quality ratio on short haul flights. I would fly them again.

✅ Trip Verified | Warsaw to Nice and the crew was amazing. Legroom was good and seats were comfortable. During a flight a selection of complimentary beverages was available. I recieved a sweet bun with pudding which was delicious, and before landing a chocolate wafer.

✅ Trip Verified | Poor old 737-800 really basic without any entertainment screen and basic things. Maintenance, cleaning was also poor in seats, tables and overall cabin. Team looks desperate, tired and unhappy for the flight. Food was really awful – beef with un eatable, cold and hard with something cold I couldn’t even identify

✅ Trip Verified | Budapest to New York via Warsaw. Never flying with this airline again. The aircraft was old and in a very used condition. There is absolutely zero customer service mentality at this airline. I could not find the option to select a “special” meal (vegetarian) while purchasing the ticket or during online check-in. During my 10 hour flight I have been told that they can not provide me with a special meal unless I registered it beforehand. The comment of the flight attendant when I asked where was this option so I will not miss it for my return flight was “I’m sure it’s there” and pushed the trolley away from my seat. I might have made a small mistake, but the mentality and approaching this problem is definitely not neglecting the passenger and pushing the trolley away. Interestingly they have found an “extra” different kind of special meal (religious reasons) for the passenger behind me. This airline lacks customer service mentality so much they let their passenger starve on a 10-hour long journey.

✅ Trip Verified | Warsaw to Toronto. While my outbound was a pleasure aboard a 787, the same cannot be said for my return flight. This was supposed be a LOT flight when in fact I was on an aircraft operated by a Lithuanian carrier. Of the flight attendants, only a couple were from LOT with the balance from the Lithuanian airline. Generally, the service onboard was good. The food and beverages were supplied by LOT and were of average quality. My major complaint is that I was on an old aircraft. In fact, the plane was originally owned by China Airlines as was clear from the video monitors which showed our flight details in Chinese and English. The seats only reclined and were not lie-flat. This really affects my ability to sleep comfortably as I am over 6 feet tall. The crew never explained to us why we were not on a LOT plane. If I had been a Pole on the flight, I would have been quite upset as many announcements were made in English only and most of the FAs couldn't speak Polish. When one books a flight with an airline, one expects to be carried by that airline and not a substitute. I enjoying flying the 787 with its much improved air quality and LOT indicates that this aircraft is used on the Toronto-Warsaw route. So I wasn't pleased to be in a much older airplane. To sum up: "not as advertised".

✅ Trip Verified | London to Yerevan via Warsaw. One of the few airlines flying from London to Yerevan on the dates I needed & included booked luggage at no extra charge. My flight was delayed from London Heathrow, but thankfully not more than an hour, once on the flight I found out as both legs of my journey would be under 5 hours; there would be no in flight meals, unless purchased. It didn't necessarily bother me, it was nice that there was the option of complementary tea, coffee and water as well as a chocolate wafer, there were no screens either so no IFE & no USB or plug sockets to charge your device. The flights were about as basic as you can get, felt better than low budget carriers due to ample leg space, but only marginally in terms of ground service. Crews did their best. The connecting flight was already boarding by the time we landed in Warsaw, however other than the crew moving any urgent connecting passengers to the front of the plane there were no announcements or information about gate numbers, so after a frantic run we were able to check the boards and get to the gate on time, it seems that they were not going to wait, although they knew the London flight was landing behind schedule. The second flight to Yerevan was a bit of a relief as it was not delayed and baggage arrived fine, which is something I've heard and read is not a common occurrence for the route. I don't know if I would recommend the airline as I think I might have got lucky on this occasion.

✅ Trip Verified | Copenhagen to Larnaca via Warsaw. Very upset on the company, 3h before my flight I get a call from a lady begging me to change the flight with another company because the connection one was fully booked, I am saying no because we had only 50 min in between the flights and that was very risky, In the end we accept and we take another flight. She said we will get a compensation of 200 € right away as a compensation. We take the other flight we almost missed the connection one, we start our holiday over stressed and exhausted. 3 months after we still didn't got our compensation, and I called them today just to hear that someone is on the case and I will hear from them in a few days, but nothing about when we will receive the compensation. So thank you Lot Airlines, we for sure never ever choose this company or recommend it.