LOT Polish Airlines

✅ Trip Verified | I flew business class with Polish Airlines for the first time and I had the worst experience of my life, paid $2700 for one of the worst airlines. Their seats were torn. Stewards were rude and the food was very standard! I was drinking Irish cream liquor and after two drinks when I asked for the third one they said they don’t have it anymore. While I was just having my desserts they switched of the cabin lights for everyone and the passenger next to me too couldn’t even finish her dinner.

Not Verified | We had never flown LOT before, and since the cost of the flight was less than our usual United flights, we opted for it. Before you do the same, ask yourself what your time is worth. After a 4.5 hour flight from Cairo to Warsaw, (our connection flight), the bus transporting us from the plane to the airport were 15 minutes late, and then a number of security checks, we barely made our connection (1.5 hours isn’t enough time). Then after our 10+ hour flight to Chicago, we arrived and sat and stood waiting for our luggage for almost 2 hours (with the rest of the passengers). Many missed connections waiting for luggage. No announcements were made as to what was going on. I spoke to a customs person, and he told me this happens very routinely with LOT. They are notorious for this. So beware if you fly LOT. Manage your expectations.

✅ Trip Verified | Warsaw to Baku. Such a poor product for business class. This is a 4 hours flight and no hot meal at all was served (just cold cuts basically) - even Lufthansa does better than this. Selection of wine and beverages is very limited, no champagne or prosecco of any kind, but a rather cheap Polish sparkling wine. The service is not polished and not very friendly. Seat is stone hard. No Wi-Fi on board and of course no IFE or overhead screens: the selection of movies streamed on-board is ridiculous in terms of quantity and quality. No in-flight map. The positives: the 737-8 Max used was very clean (and quiet) and the price was half compared to Lufthansa. Never again.

✅ Trip Verified | On staff at counter for check in, no information on gate, no information on boarding, boarding late, no explanation, airlines seem to for get the hundreds of people time, is not there time, this flight had no reason to not board on time aircraft has been at gate for hours. Really tired of airlines not really caring.

✅ Trip Verified | Very positive about the whole flight. Still they served a glass of water and cup of tea or coffee plus a small snack. I have read many negative reports about LOT, but this time I had the impression flying with a premium airline, giving a reasonable service on a short haul flight.

✅ Trip Verified | Worse airline ever with no care about the passengers! I had a ticket with this airline, I missed the flight and I didn't fly with this flight, however I was just there 3, 4 minutes far from the gate. The corresponding people didn't call my name, I didn't hear anything, otherwise I could just run to arrive to the gate for boarding, and even when I arrived there they didn't say anything, so I just thought the flight has delay. Then I asked people standing at the gate myself and they said boarding is closed now. I asked them for a help or rebooking the flight or even giving me a phone number to call the airline, they didn't help at all. Then I found a number myself and called LOT customer service, they also didn't help me at all. They could rebook the flight for the same day or even another day which is the least that every airline does that for their passengers but LOT customer service didn't do that. I had to spend a lot of money and time that day at the airport because of this. This airline has no customer service to help passengers and they actually don't care about the passengers and their money and time at all. I will never buy a ticket from this airline.

✅ Trip Verified |  Worst airline I have flown with: they lost one luggage on the departure flight Dec 30, 2022 and did not provide any information about its whereabouts until the date of the return flight (8 days later). On the return flight we have spent the transit in Warsaw going from one LOT office to another without being able to get any information about the missing luggage. Also Warsaw airport services are very poor - security check operates with poor technology - passengers are asked to take off their shoes (never seen in European airports for quite a number of years now), passport control officers are unprofessional.

Not Verified | We flew several years with LOT. There was nothing special, a lot of small delays caused by the not optimal organisation at Warsaw Airport (for example only 1 stairs instead of 2, which results in longer boarding & deboarding). Problems started as we had 4 tickets for us and other family members in 2021, as LOT Polish Airlines cancelled the connection. We were promised by the call centre agent of LOT that we can use these tickets when LOT starts to fly this route again, instead of refund. LOT was very happy that we didn´t want our money back due to the financial situation in Covid times. As they started to fly again in August 2022 nobody wanted to reschedule our still valid tickets. Surprising was the attitude, how call agents treat customers: arrogantly and dismissive. At first they wanted the conversation log, but as we gave them all this details, they suddenly stopped answering. We had a nice employee, who understood our feelings and wanted to help, promised a call back, but he never called again. We booked our tickets via online travel service so LOT refuses to pay as the amount back. But: due to EU Commission regulations LOT has to refund the full amount, independently of the place of purchase. Finally the situation is as follows: The online agency charges per person 40 Euro while refund = 80 Euro per ticket = 160 Euro per 2 tickets. Why should we pay for the cancellation by the airline?

Not Verified | I was on a flight from Korea to Tel Aviv via Warsaw. A few hours before departure, I received a text message saying that the flight was delayed for 1 hour and 55 minutes, and as a result, I missed my second flight and ended up spending more than 8 hours in Warsaw. My fellow passengers and I were disabled people who use wheelchair services and suffered a lot.

✅ Trip Verified | This was the worst airline I have ever flown with, the staff were miserable and not particularly friendly. They don't allow enough time between their own connecting flights and blame you for delaying the next flight when their first flight showed up late. On our flight our luggage also never made it to our final destination and LOT never took any action. They told us that we need to speak to the baggage handler and not them. The baggage handler told us to contact LOT and after hours on hold at our own cost since they only have polish numbers to call, they just tell us there is nothing they can do and that we should wait. Well 4 months later and we still haven't received our bag and there hasn't even been an acknowledgement or apology from the airline. When you call the call centre they say, they have no way of checking the status and you should send them an email. I have sent 5 emails with no response to any of them over a 4 month period and every time the customer support staff say they will tell the email support to respond and of course there is no change. We were also told to call Warsaw lost and found who again say to speak to LOT as it's their responsibility. We will never fly LOT again and would strongly encourage anyone else considering it to avoid at all costs.