LOT Polish Airlines

✅ Trip Verified | As some will say, fly with LOT and you will have a LOT of problems. Even simple tasks like adding second baggage online are complicated. Originally, I booked a flight with one piece of baggage. Then I realized I will need one more. So, I pay online for the second one. My CC payment was accepted. Then when I arrived at the airport, a surprise. I was told that online payment is for 1pcs baggage but is valid for return Flight? And to check-in my second baggage I must pay almost double, 140.00 USD in cash only! Credit Card terminal is not working! Imagine this, major international airport and LOT is unable to accept Credit Cards payments?! What a Shame. Next, I ask to apply amount I already paid towards second baggage payment, since I never intended to carry any baggage on return Flight. Nope, this cannot be done. OK, I shelled out $140 cash and asked to refund my payment to CC. Nope this cannot be done either. I can only get a voucher for a similar service on the same route and must use it within 2 years. Thanks, but no thanks. I want my money back. The LOT representative was no help, supervisor was unavailable. I disputed this charge with CC. And guess what? LOT claim, that I have check-in baggage on return flight! No refund. Fortunately, I found a return flight Boarding Pass. And it is back on white - 0 Pices of baggage - 0Kg. What a LOT of robbers. Take my advice if you can consider choice of alternative airlines.

Not Verified | I had an incredibly frustrating experience with LOT Polish that I hope no one else has to endure. Red eye flight was canceled, leaving families with kids stranded without any sort of communication. Refunds are NON EXISTANT. You have to call a certain number that is auto-recorded! It was a journey I’d rather forget. I would strongly advise considering other airlines if you value comfort and reliability.

✅ Trip Verified | Our flight was canceled due to problems at the airport, we had to buy new tickets at the airport (cash only because they said the system was down) for which we would receive the invoice later on by e-mail. Obviously this did not happen, LOT claimed that it was done through an agency at the airport, but they are also not prepared to provide information from the agency. This is just a big scam organization.

Not Verified | Title: Terrible Customer Service - Refused Refund Despite Legal Cancellation Rights. I recently booked two flights with LOT Airlines but had to cancel the booking within 30 minutes of purchase due to a change in plans. According to consumer protection laws, I should have had 24 hours to cancel for a full refund, but LOT Airlines has refused to honor this. Their customer service has been incredibly unhelpful, and they seem to be ignoring their legal obligations. I've tried multiple times to resolve this issue, but each attempt has been met with resistance and dismissive responses. I would strongly advise against booking with LOT Airlines, as they clearly have no respect for their customers or the laws designed to protect them. I’m now left disputing the charges with my credit card company, which is an unnecessary hassle. Save yourself the trouble and choose a more reputable airline. LOT Airlines is not worth the risk.

✅ Trip Verified | The worst customer service. Very rude people. They cancelled my ticket. This is my first flight and feel like this is a scam.

Not Verified | Most of the premium seats are in terrible condition and broken. Was offered a replacement that was a less broken seat, and the crew ended up giving the seat to someone to another passenger and that passenger decided to start an argument with me and crew decided to go along with it. I was told this is not America, these are Polish rules. I told the staff that I was going to email corporate, but they stated they don't care. What an unbelievable experience. By FAR the worst in my entire life and I travel a lot. I sent an email to corporate, but they gave a scripted response that was terrible and basically stated that we are not responsible for our bad behavior passengers. That wasn't the point. What about the premium seats that work broken? I listed three times in the email but they didn't respond or care about it and it make the situation even more comical, the seats on the return flight also broken! Please, never fly this airline and avoid at all costs.

✅ Trip Verified | My tv screen was not working. I keep on asking crew about it they told me that after giving drinks service they will look into it. After 1.30 min I told them that they must do something about it. Crew told me tat they have tried but they are sorry they cant do anything about it. They offer me a small shot of polish vodka free of cost from skybar as they feel sorry about my trouble. Mine was a 6 hour flight my seat number was 12 b. I have spend 6 hours without any entertainment. I keep on trying to on the tv screen. In the end I just gave up. I feel if I have taken Qatar Airways in place of LOT maybe I will be better. On our LOT flight beer was finished and there was no alcoholic drinks served. Food was very normal and the crew simply does not care about passengers. They keep on doing there meal service & they will come back to you when they are free. Overall if you have choice of airlines then don't go for lot. One more thing the line at Warsaw Airport for passport holders was too long it take 1 hour for us to get a stamp. Honestly that's a very slow service.

✅ Trip Verified | LOT has cancelled my connecting flight to from Krakow to Warsaw at the last minute. I had to pay over $300.00 to get from Krakow to Warsaw by Taxi to make the return flight to Newark, USA. LOT refunded me $62.00 for the cancelation with no option to question or contest the amount. Really bad experience. Don't bother with this airline. Use other airlines to travel to Poland.

✅ Trip Verified | Last year, I flew LOT, and was stuck in the airport in LAX for 1,5 days. LOT kept on delaying and canceling the flight. Finally they got us home. This was due to technical issues. Today I am supposed to fly to Miami, but yesterday at 1715, they canceled the flight. I spend 6 hours on the phone trying to get through to them and finding a solution. All they would offer is a flight in 3 days from now. And to wait 2 days I Warzaw. I wanted to cancel the ticket and get my money back, but they don't want to refund the full amount because they offered me a flight in 3 days. I can only say. Don't fly with them. They call themselves an airline, but in reality they don't fly anywhere. I ended up buying new tickets with a real airline, and I do go today as planned. But to a different destination and at a higher cost plus LOT don't even want to refund my money. This airline is one big scam. Steal your money and never flies you anywhere, and if you want your money back from the flight they never did, then they also steal a part of that. If you want to fly anywhere, don't use LOT.

✅ Trip Verified | This was not my first time flying with LOT, and any previous flights with them has been quite good. This one was no exception, I therefore wanted to write this review. To give them a little credit. Firstly, the booking site has gone through some upgrades since last time, something that I was very happy to see. The ticket price was also not that bad (for a legacy airline), and cheaper than KLM or Lufthansa I could have flown on this route. As far as I am concerned you can find affordable prices on LOT even a few days prior to departure. The price you pay and the value you get on board LOT is also comparable, and in my opinion much better than other large European legacy carriers. For example: - I was offered to check in my carry-on baggage free of charge at the check-in counter, something that was a pleasant surprise - You actually get a decent onboard complimentary service, even on the domestic part of the journey, with several drinks for you to choose, and a savoury or sweet bun. - Comfortable and spacious seat with power outlets and a decent recline but I have to admit that there were things that could be better: - We had a bus-boarding in both Wroclaw and in Warsaw. That is of course nothing special, especially in the rush-hours at polish airports. However, all the passengers from an Embraer was squished into a small bus, something that wasn’t exactly comfortable in 30*C. I would have expected that on Ryanair or Wizzair, but I have to admit that I was a little surprised that this was a normal procedure at LOT too. And of course, I can’t wait for LOT to get their new planes, as they really could need a little upgrade to make the overall experience even better. All in all, a great flight with LOT, highly recommended.