LOT Polish Airlines

Not Verified | We flew to Delhi and only on the way back they asked us to weigh our backpacks. Apparently backpacks can only weigh 2 kg. Not only is this weight rather unreasonable, the policy of weighing backpacks is completely ridiculous. It allowed them to have us pay an additional 110€ to check in another bag. They should have at least allowed people on a return ticket to fly back the same way they came. But it’s obviously a great way to make extra money which is earning them customers who will not take more flights with them. Additionally the food is abysmal, they don’t let you choose veg or non-veg and they served us a full-on dinner at 9:30 in the morning. The second meal was a tiny hot pocket. The toilets also became incredibly disgusting after a few hours with paper running out etc.

Not Verified | I am so disappointed in the LOT Boeing 787-8 Dreamliner aircraft after this flight I just had. This was probably the most uncomfortable international flight I have ever experienced with the most uncomfortable economy seats I have ever purchased. I usually never upgrade to premium economy because so far had great experiences with basic economy with other airlines, until now. The seats were horrible. The space between the arm rest and window is merely a couple centimetres. The seats have no cushioning they are very hard, not easily reclinable. It was brutal for a 9 hour flight and I've flown 12 hours to Dubai previously in economy with amazing comfort. I always take a window seat due to my anxiety and the freedom to look out the window. I did not like the feature of the windows dimming and sealing on their own. Part of being in the window seat is to have control over the window shades for some people with anxiety to ease their comfort, and control the window shade. At some point I felt very nervous because we have no control, the cabin controls the windows on their own. Pitch black could not even see the blinking lights on the wing to ease my mind. Absolutely no wifi or no wifi feature, how suffocating it is to not have wifi and/or option to peek outside the window? How is this flying in 2024? My TV monitor was broken completely. The calibration on the monitor was not working correctly, so it was not allowing me to use the touch screen and I could not enjoy any movies entertainment or even the interactive map! Seemed so outdated and I'm disappointed I spent so much money on this flight. I would've paid almost half for other European airlines. I haven't flown with LOT in over 10 years, usually Lufthansa and I have it another chance. I frequently visit family in Poland every year, this was disappointing with Polish airlines being more expensive than Lufthansa and the experiences I had. Small detail coffee was cold and watery, fighting with bathroom doors to open correctly, but my main focus is the big details I mentioned above, this was not a comfortable flight. Very very disappointed and will never recommend.

Not Verified | Flight was delayed with no explanations, couldn’t make the connection in Warsaw! They also change rules on the spot about luggages and staff are rude! Avoid them at all costs!

✅ Trip Verified | First and last time traveling with them. The crew looked miserable. My 70 year old mother was sitting in the aisle seat and they kept running into her seat with the cart and no apology. Her seat couldnt even recline. The food trays were very slippery and multiple people around us ended up spilling food. On board entertainment is bad. The seats are so so uncomfortable, there is no room. Overall just dissapointed. By the time the food was delivered to our section there was only one option. Will not fly with them again.

✅ Trip Verified | Was surprised how good it was. Very nice and smiling crew, bed quite comfortable, good choice of drinks. Did not really like the gluten free option as I got the same meal twice. Ground service was a disaster!

✅ Trip Verified | TOKYO/NRT to WAW with LO80 on 17 AUG and back with LO79 on 29 AUG, in Business Class for both legs. I took the LOT flight for the first time in 4 and a half years. Before boarding, I knew LOT’s long-haul business class seat remains unchanged from my previous flight. That was why I thought I could get a tight sleep on a fully lie-flat bed despite no privacy around it. Something strange happened, however. The story is as follows. LO80 departs from NRT at 22:50. After taking off, I reclined my seat to the lie-flat position and fell asleep. In a couple of hours, I woke up. Surprisingly, I found my cell phone missing. I searched for it for 15 minutes but in vain. A neighbor advised me to ask for some help from a flight attendant and I followed her advice. In the meantime he came. He adjusted back my seat to the original position and took off the seat cushion deftly. I felt relieved that he had salvaged it from deep inside. It fell through a gap produced while I was reclining it. I aver this kind of happening is not rare because my neighboring passenger on the returning flight suffered from the same situation. Needless to say, I suggested that he ask for a flight attendant. I learned that those seats LOT still offers have a fatal flaw, that is, almost no storage room. As far as an in-flight meal goes, I propose that Japanese meal be avoided. I also remember that a female attendant looked a little puzzled when I requested an individual dinner the trouble mentioned above. They may not be accustomed to taking individual care of business class passengers. No Wi-Fi service is available, on the other hand, the in-flight entertainment is limited. That said, LOT is still attractive in that they have the extensive network in Central and Eastern Europe whose hub is Warsaw Chopin Airport and the round-trip business class fare presented by LOT between Japan and Europe is two-thirds of ones by JAL and ANA.

✅ Trip Verified | The staff at the boarding gate communicated with people as if they were soldiers, and we were second class citizens. No politeness, no style, no elegance, only rudeness. Basically they were giving orders as you would do with animals. Then later on I decided to add an extra checked in luggage online for the return flight but their website did not work, and I could not do that. I started a WhatsApp chat with their Customer service at 15:46 yesterday, and they answered at 9:57 am the next day. The customer agent was like a parrot, kept ignoring my questions, and kept repeating the same questions over and over rather annoyingly. Generally they are angry by default, with a lot of passive aggression. Avoid LOT at all cost.

✅ Trip Verified | Delayed 2.5 hours from London Heathrow to Warsaw. Useless announcements at the gate why it's delayed - due to late arrival then for operational reasons then we don't know yet then boarding in the next 10-15 minutes then in the next 15-20 minutes then in the next 20-25 minutes then unscheduled maintenance then departure rescheduled at 14.00 then changed to 12.20. They have no clue what they were talking about. In the plane crew announced completely different reasons. Rubbish service. On board crew didn't approach to take the order from SkyBar menu. Even after pressing attendant button, no one approached until the plane landed. Useless crew, useless attention, useless service, useless communication. Going to refrain from flying with LOT.

✅ Trip Verified |   Extremely disappointed. First trip ever with lot, and definitely the last trip. I flew with my family (total of 5). The airline is not organized at all, and their agents do not care as they always replied with "I don't know"! They even skipped us while serving the drinks, then they stated it was by mistake. No tv screens on the flight. They cancelled the return flight and told us to arrange a way home. This cost me an additional large amount of money. Their airport in Warsaw is very small and boring. I returned home on Emirates.

Not Verified | Horrible service information and disinformation, staff not following their own recommendations, everything against customers to charge more to give less.