LOT Polish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 708 reviews
4/10
3 star Skytrax Rating
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10/10

LOT Polish Airlines customer review

(Poland)

LHR-Warsaw. Flight was delayed 3 hrs due to fog in London but we were kept informed about any changes and LOT was one of the few airlines which actually landed into LHR that evening. Smooth and quick boarding into B737-400. Nice dark leather seats I had emergency exit seat with plenty of legroom! Very nice crew of 5 despite full flight did good job with service. Good English positive attitude always smiling responding to all call bells (and there were plenty questions due to delay). Big ham and cheese baguette with full bar service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

LOT Polish Airlines customer review

(United Kingdom)

LHR-WAW-Odessa. Round trip on B737 and Embraer 175s with a 4-hour layover in the WAW biz lounge. All sectors punctual very welcoming and friendly inflight service good food and beverage standards. My first time on LOT Polish Airlines and would recommend.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

LOT Polish Airlines customer review

(Vietnam)

BUD-WAW-HAN. The entire trip left a lot to be desired from the poor quality of the food to the surly attitude of flight attendants. The one bright spot was my seating arrangement I'm quite tall and I had plenty of leg room on both flights. The long flight from Warsaw to Hanoi was extremely cold. The flight itself was smooth and the timing great however there was no inflight entertainment.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

LOT Polish Airlines customer review

(Israel)

TLV-WAW-TXL return. TLV legs Boeing 737-400 TXL with ATR-72 operated by EuroLOT. Plenty of legspace. For some reason a charter plane was sent on TLV-WAW route in which there was poorer legspace. Service good with excellent hot breakfast and full bar. WAW-TXL-WAW full bar sandwich friendly staff.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

LOT Polish Airlines customer review

(Germany)

HAM-WAW-KRK return in Economy with Embraer170. Seating good (2-2). Both flights from WAW were more than 15 hours delayed. Bad information in WAW. They called for the flight opened the gate and then let the people wait. Info bad so nobody could leave the gate area although they must have known that the delay would be longer (because later they told that the incoming airplanes arrived much too late). Onboard service okay for short haul flights (free beverages on domestic and also alcoholic drinks on international flights with a light snack). FA's looked very serious no smile but not unfriendly.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

LOT Polish Airlines customer review

(United Kingdom)

LHR-WAW-LHR economy class. First time I have flown LOT. Fairly standard offering nothing special about LOT cabin service. Other carriers are better in comparison.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

LOT Polish Airlines customer review

(Canada)

YYZ-WRW-PRA return last week. We flew to Warsaw on Air Italy chartered by LOT. Check in took 90 minutes. Hideous food inedible. No special meal provision for low sodium though reserved. Warm drinks served twice and never replenished though on their website LOT recommends one glass of water per hour. A few insolent and unhelpful staff. Not enough washrooms. The flight to Prague was on time well staffed clean. We arrived at Prague Airport on May 8 at 1200 for a 1430 flight to Warsaw and a connection to Toronto. The flight to Warsaw was delayed 40 minutes and we were worried that we would miss our connection. The gate crew at Prague arranged for a wheelchair for my partner who was unable to run through Warsaw airport. The flight attendant made certain we would be met at the gate and brought directly to the Toronto flight and flight was held for our arrival. We appreciated this service. The flight Warsaw to Toronto on LOT equipment was comfortable enough bathrooms and drinks. The marvellous measure of their service was that our luggage made it too!
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

LOT Polish Airlines customer review

(Austria)

Amsterdam-Warsaw-Toronto return. Planes old and uncomfortable. Food is barely edible. Entertainment shocking. Most of the cabin staff do not speak English. Amsterdam to Warsaw ended in a divert to Katowize due to bad weather. Luckily our connection to Toronto had been delayed anyway - turned out all in all was delayed 4 hrs which put us 4 hrs late in Toronto. Delays are expected due to snow however LOT only offered drinks / food around 3 hours into the delay. Initial attempts to land in Warsaw were aborted 3 times due to visibility - at least safety was a concern! Baggage was slightly damaged on both journeys which was disappointing. I would not travel LOT again.
Seat TypeEconomy Class
Value For Money 12345
no
4/10

LOT Polish Airlines customer review

(United States)

JFK-WAW-JFK . Very old plane seats extremely close together and nowhere to stretch your legs. Minimal overhead storage. The food served was barely edible. AV was one screen per cabin and the headsets were very outdated. The flight took off slightly late on both legs. Flight attendants professional but not friendly. Flights were cheap so you get what you pay for. From what I just experienced I cannot recommend this airline to anyone who wants to have a comfortable flight.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

LOT Polish Airlines customer review

(Poland)

Warsaw to Berlin on small E145. Crew helpful and professional. A lot of information from cockpit. Good drink selection. Tasty muffin was served good product for a short flight.
Seat TypeEconomy Class
Value For Money 12345
yes