LOT Polish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 705 reviews
4/10
3 star Skytrax Rating
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7/10

LOT Polish Airlines customer review

(United States)

Chicago-Warsaw-Munich return. Seats were reasonably comfortable except on the overnight Chicago-Warsaw where my seat felt hard from the outset. Food good as food goes these days in coach - a hot meal with 2 choices as well as a sandwich meal. Sandwiches on the WAW-MUC-WAW legs. Inflight entertainment not up to standards of other international carriers - the 2 movies on main screens only were "B" movies at best - and my audio came through only one ear piece of the head set. My wife's headset was the same. LOT staff were courteous and efficient at check-in and on the flights. The baggage got where it was supposed to without damage.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

LOT Polish Airlines customer review

(Poland)

WAW-LHR in Y class. Very quick boarding to a little bit old B737-500 and punctual take off. Crew was friendly and smiling. Drinks had wide range of choice. To eat I got Tortilla and later snack.
Seat TypeEconomy Class
Value For Money 12345
yes
na

LOT Polish Airlines customer review

(United States)

JFK to Warsaw - arrived at airport and was told flight was delayed until following day at 9am. I told them that I would miss my connecting flight They told me that it didn't matter. The important thing was to get me to Warsaw and then to try to find a flight to final destination. Came back to airport the next day at 9am only to find out the employees didn't even work until afternoon and that the flight was delayed until 11am. Then was told the flight was delayed until 1pm. When I called customer service I was hung up on! Finally I was told the entire flight was cancelled and they could not get me on another flight for 4 days! I insisted they book me with another airlines and they reluctantly did so and I continued on my vacation 36 hours later.
Seat TypeEconomy Class
Value For Money 12345
no
3/10

LOT Polish Airlines customer review

(Poland)

Myself and my partner booked flights on www.lot.com in November to Agadir in Morocco. We were keenly anticipating the typical LOT service and pampering on our 6 hour flight. You can imagine my dismay when upon boarding the aircraft we were presented with a menu card and a selection of cold sandwiches Knorr Barscz and peanuts for our long distance jaunt. I immediately enquired with the cabin crew that surely we would be receiving a warm meal on board. She replied curtly in the negative. Was this a joke? If it was a short 2 hour journey it could be forgiven but this was unacceptable. I explained that we had paid almost 2200 zl for our tickets on the LOT website and demanded to know why we wouldn't be receiving any warm food on the flight. She explained that this was a chartered flight and the tour operator decides if passengers have the option of getting a warm meal or not. So let me just confirm that. A tour agency I have no affiliation with decides whether I am able to avail of a warm meal or not? I explained that I had booked independently and had no affiliation with any tour group or agency. I was a LOT customer and there was no indication on the website that I was purchasing a LOT charter flight. I felt cheated. Seems that LOT Charter do a good job masquerading as LOT. To sit at 35000 feet for six hours without any food and to be told that you can buy a miserable sandwich for 10 zl is scandalous. Some people with a couple of children were spending up to 100 zl just for some sandwiches and soup. Shameful. On the return flight on the 27th Jan it became even more farcical. They ran out of sandwiches half way through the flight and there was no other option for people but to just sit there-grin and bear it. I feel that I have been cheated. I bought tickets which in no way could be considered low cost.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

LOT Polish Airlines customer review

(Netherlands)

AMS-YUL and JFK-AMS economy comfort. Out on refurbished MD 11 very comfortable seating friendly and staff. Interesting catering concept - small portions but good quality and packaging. Self service drinks. From JFK on B777 with 3x3x3 seating. First 5 or 6 rows are economy comfort with 4 inches of extra legroom. KLM charges 80 euros extra for this section - but onboard the crew has no issue with passengers re-seating themselves into this section which seems unfair to those that have paid for the privilege. Purser explained to me that it is KLM's policy to not enforce seating assignments meaning its free for all. Very strange while other airlines are perfectly well able to keep passengers in their dedicated section.
Seat TypeEconomy Class
Value For Money 12345
yes