LOT Polish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 408 reviews
5/10
3 star Skytrax Rating
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1/10

"Poor experience with LOT"

(Poland)

Trip Verified | Poor experience with LOT Polish Airlines. I flew from GDN to Yerevan via WAW and back from Tbilisi. All 4/4 flight segments delayed. According to history and statistics this occurs for weeks almost without exceptions - the airline has significant problems with capacity and reliability. I didn't reach connection flight. Although medium haul (3-4 h) segments the airline chartered old and uncomfy (worse than LCC) airplanes. I have never seen such mess and lack of professionalism during boarding and disembarking plane. Poor service on board - only advantage are quite affordable refreshments prices. Cabin staff quite OK,
AircraftBoeing 737 / Q-400
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTbilisi to Gdansk via Warsaw
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never recommend this airline"

(United States)

Trip Verified | New York to Krakow via Warsaw. This was the worst flight I’ve ever been, after delaying my flight for 2 hours for no reason and making us miss our connecting flight to Krakow and there was no people to help us when we landed in Warsaw. Then they got us a charter bus which took 8 hours, instead of a 55 min flight. The flight attendants had nasty attitudes. I would never recommend this airline to anyone!
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Krakow via Warsaw
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never met such mess"

(Poland)

Trip Verified | Krakow to Warsaw. I never met such mess, unpleasant crew, lack of punctuality. I take LOT several time within last months and met significant delays, lack of luggage delivery on time, dirty planes. This is the worst airline I ever met.
AircraftEmbraer 190
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKrakow to Warsaw
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"whole trip is quite average"

(Croatia)

Trip Verified | Gdansk to Warsaw. I had this unpleasantness to fly with LOT lines, in an instant I became a lady and a mister, my boarding cards sow that. How can two tickets be issued to the same person? The level of ground passenger service at a very low level. The whole trip is quite average.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGdansk to Warsaw
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"last time flying LOT"

(Denmark)

Not Verified | Warsaw to Copenhagen. I have used LOT a few times now and every single time the planes are late for departure. I am boarding a plane now and I will never ever use this airline again. If you are not in a hurry LOT is fine - if in a hurry better choose someone else. 2/10 = last time flying LOT.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWarsaw to Copenhagen
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"airline is unreliable"

(Poland)

Trip Verified | Warsaw to Krakow. This airline is unreliable, if you value your time avoid at all cost. Constant delays and cancellations. Any connecting flights with LOT are a huge risk. It’s always the same excuse for delays “operational reasons”
AircraftBombardier Q400
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteWarsaw to Krakow
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"a pleasant journey"

(Poland)

Trip Verified | It was a pleasant journey onboard LOT Polish Airlines. Round trip from Krakow to Bucharest. All flights were on time, and boarding was reliable, the cabin crew was amicable. It is a high-speed connection with a beautiful view of the Carpathian Mountains.
AircraftDash Q400
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKrakow to Bucharest
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"is the worst airline"

(United States)

Trip Verified | Lviv to Nice via Warsaw. LOT Polish Airlines is the worst airline. I recently traveled from LWO-NCE via WAW and my flight landed in Milan. I was suppose to land in Nice France. Which is 500 kilometers from Milan. LOT polish airlines told passengers they need to find there own way at their own cost to get to Nice. Passengers that want to go back to Warsaw and get rebooked had to wait 2 days since LOT doesn’t Fly daily to NCE. I had to pay $75 for a train which took 8 hours and $25 for a metro. All in all why fly with an airline and pay them money when they can’t even get you to your destination on time or even to where you need to get. This is the 4th time this year LOT screwed me over. I am done. Lucky European laws will get me my compensation for this canceled and humiliating flight.
AircraftE190
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLviv to Nice via Warsaw
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"worst airline I have used"

(United Kingdom)

Trip Verified | LOT must be the worst airline I have used. On the flight from Kiev to Warsaw, my luggage came back with wheel ripped off. Their online claim policy for damage luggage has a 7 days limit. I have filled up their online claim form twice. After submitting the form you don't receive an instant confirmation email. The customer service told me to wait 5 days then contact them or submit the form again if I dont hear from them. Submitted the form twice, waited.... and nothing. The only number they have is to automated phone line service and you actually can't talk to anyone. You can contact the advisor via live chat, which is pretty useless and they tell you to submit the form again. I would give 0 points if I could. Unhelpful, unreliable, with bad constructed system. Avoid at all cost.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKiev to Warsaw
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"all flights significant delays"

(United States)

Not Verified | Chicago to Tel Aviv via Warsaw. Nothing happened on time, I took 4 flights with LOT for my trip and all flight faced significant delays. Staff was polite and accommodating.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to Tel Aviv via Warsaw
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no