LOT Polish Airlines

Not Verified | VERY expensive with minimal service. For price to fly to the USA - 800$ for 4 hours flight - with NO seats, NO luggage, NO meal Terrible offer! I just had to take them due to schedule

✅ Trip Verified | A very nondescript airline, colorless, tasteless and forgettable. The cabin crew were busy with themselves mostly, didn't care for the passengers. Entertainment was outdated and had a very limited selection (mostly cheap and popular shows and movies). Food was an outrage, heavy on potato salads and fatty beef with gravy. Timetables seemed to be superfluous and delays were rife. I will not fly LOT again.

✅ Trip Verified | I was traveling with my wife and 1.5-year-old baby. They delayed our flight by 30-minute increments, and never gave us a reason why. The original departure was supposed to be 4:30PM. At 9 PM, after 10 delays and 5 hours of waiting at the gate, they told us the plane would only leave the next day at noon / 12PM. We didn't stand in line for the complimentary hotel because we could stay at our friends close to the airport, but the people told us next day that it took 3+ hours, or until midnight. The following day at 9AM when we checked in they gave us food vouchers but none of the restaurants accepted it. We never asked for food vouchers so this seemed like such a strange thing to make us even more irritated. The plane was set to leave at noon / 12PM but they kept delaying the flight again by 30-minute increments and we were close to rebooking to another flight (where the customer service rep said that they probably won't reimburse us for), but then they finally announced at 4PM that we're ready to board. After sitting for an extra 2 hours on the plane, we finally departed at 6PM. We arrived at our destination 24 hours late. A minor irritant: We asked to have our carry-on baggage checked in because we were with a baby and it's easier to traverse the airport without having to tow that around. The first day they said they won't because the plane isn't full. At the check-in gate an hour later I asked if the plane isn't full could they perhaps secure a whole row (3 seats) for my family so the baby could possibly sleep between us. There they said the plane is full. The following day when we checked in again we asked if they could check in our carry-ons as well and they did so, no questions asked. So the first day someone was either lying or just not willing to even try to help out. I called customer service when we got in to see if we could have our return flight changed to a week later and they said that they can only change it to a day later per policy, because that's how much the plane was delayed. But, the day later date had a 16-hour layover vs our original 2-hour layover so they offered to shorten our trip by a day if we'd like. And to make matters even more mind-boggling I checked online and the 1-day later flight was actually more expensive then the 1-week later flight. They'd give me a more expensive return flight because their policy doesn't let them give me a flight that's further out than the delay we experienced. Other irritant: None of the tv remotes worked on the transatlantic flight, so I couldn't even turn on the light or do anything with it really. Final irritant: The seat I sat in reclined but didn't stay there. So every time I leaned forward to get my book or grab a drink, it came with me, and then I had to recline it again, irritating the person sitting behind me. All of this with a baby in tow. He was surprisingly patient though, more patient than a lot of the other travelers, also slept through the whole flight in the end! So anyway, worst trip ever on LOT's part. And then customer service couldn't even give me a different return flight (apart from one with a 16 hour layover instead of our original 2 hour) after a 24 hour delay. All this for $2,700 USD. I'll do my best to never book LOT again.

✅ Trip Verified | We paid for two business class seats so we could have a bassinet for our newborn. Once on the flight we noticed no spot for a bassinet. We asked and we were told our seats were changed. Horrible experience with LOT. Not all they say they are. Not worth the money needed to fly and use a bassinet. Their reviews are grossly incorrect.

✅ Trip Verified | Very disorderly boarding at Warsaw, and instead of ensuring a timely and smooth boarding process, unfriendly ground staff started measuring and weighing hand luggage just at boarding time. Pieces above 8 kg were forcibly checked into the hold, allegedly to save space in the cabin, and were not delivered at the aircraft but via baggage reclaim. I certainly won't pay (solidly) and fly an airline again whose ground staff bully their customers. Cabin crew were fine on both legs, friendly and attentive.

✅ Trip Verified |  The economy seats on such a long flight (more than 8hrs) are very narrow. I was seating at the emergency row, but this didn't help to achieve some level of comfort. I am only 58kg women with super lean body shape and practically didn't have any space to move. When meals were served I could use my utensils and stand up to eat. Men next to me spilled his drink, as he hit my elbow. I never flew a plane with such narrow seats. Some people were standing most of the flight. It was a torture and it is completely unacceptable.

✅ Trip Verified | I'd flown with LOT before so I already knew they were bargain basement, but sometimes given the combinations of schedule and cost, they are unavoidable. This was especially the case when flying in 2021 from New York to Europe for the Euros that had been delayed due to the pandemic. We had booked our flights and were all set when a week before our trip and completely by accident we noticed that unlike most other European cities, Poland wasn't even allowing transit passengers within their country. LOT's response of course was to blame it on us, as opposed to the fact they are Poland's national airline and at the time this information was very hard to get. We had to scramble and book an alternative flight, and after much chasing down they begrudgingly gave us each a voucher to use valid for one year. Of course, traveling from New York to Europe via the routes they fly isn't easy, so a few weeks ago we decided to give the vouchers to our friends who could use them before expiration. Upon trying to book the flight we were suddenly told that the vouchers were non transferable and non-combinable. The vouchers say nothing of the kind about any of these restrictions, and neither does their website. In fact, their website specifically says vouchers are transferable, but when pointing that out we were told these were a different class of voucher which just so happens not to be documented anywhere. We contacted LOT by every channel, and every channel just regurgitated the same response without being able to explain why none of these restrictions are documented in our voucher. Simply appalling customer service.

✅ Trip Verified | Very nice trip, clean plane, very comfortable seats. I was offered tea, coffee or water as well as a pastry. First flight was boarded by the bus which wasn't problem as weather was good and it went smooth enough, the next in the jetbridge. Overall recommend as they were comfortable and smooth flights.

✅ Trip Verified | I flew with Polish Airlines for the first time and for sure the last time. I had the worst experience of my life. Stewards were rude and not knowing English.

✅ Trip Verified | On March 13 2023 I bought the tickets and within 3 hours after purchase I filled the refund form on their official website. After 8 days (21st of March) I received an email confirmation of my refund request which would be processed within 14 days. As per their official website, they have a policy called Procedure 24H, which allows clients to get full refund for tickets if request is filed within 24 hours after purchase and the ticket number begins with 080. My ticket matched both of these criteria as I filed request form within 3 hours after purchase. But on 21st of March I received a refund of 68$ which is not even half of what I paid for tickets (419$). Their support team takes ages to reply, both on Facebook messenger and Whatsapp. They do not follow their own policies, just trying to rip off.