LOT Polish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 406 reviews
5/10
3 star Skytrax Rating
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8/10

"nothing to complain about"

(Poland)

Trip Verified | Warsaw to Cracow. LOTs performance on domestic flights is alright, however, it could be better. The plane was OK, average leg space. Flight was on time. I have nothing to complain about, beside the food. A small chocolate bar is too little.
AircraftE195
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteWarsaw to Cracow
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"Stinking and filthy"

(United Kingdom)

Trip Verified | A chartered type aircraft arrived late, then the tyre was faulty and took 1 hour to change, the aircraft was certainly an ex Ryanair and appeared about 20 years old. Stinking and filthy.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteWarsaw to London
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"extremely comfortable"

(United Kingdom)

Trip Verified | Minsk to Warsaw. This is one of the best flights I had in Europe. The airplane is extremely comfortable, with soft seats and plenty of space to stretch your legs. The airplane has a 2+2 configuration, meaning that you have either a window or aisle seat. Flight attendant are corteous and provide a free drink and chocolate bar. Boarded in Minsk through the airbridge and left on time despite the challenging conditions (snowing and frost). Very good for such a short time flight. I wish LOT had more of this airplanes..
AircraftEmbraer 195
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMinsk to Warsaw
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"flight attendants were nice and attentive"

(United Kingdom)

Trip Verified | The plane was brand new and seats were very comfortable despite being of the ultrathin sort. They also had a power connection in front of each seat! The flight attendants were nice and attentive: we received a free drink and a chocolate. I did not like the short seat pitch (although I am 1.71 my knees were solidly against the seat in front of me when it started to recline) and the lack of windows (really? we still have rows without windows in 2019?). Above all, a 45 minutes delay meant we arrived after 10.30pm. Looking at statistics, this flight is always late; why not change the schedyule, then?!?! Although I would recommend LOT, I would strong discourage taking this flight, especially in row 11!
AircraftBoeing 737 MAX 8
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteWarsaw to London Heathrow
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"never had any problems"

(United States)

Trip Verified | Warsaw to Chicago. My wife and I have several flights per year with LOT and different airlines. My wife also works for different airlines so I can say we are frequent flyers and can give you honest review. We fly to Poland 1-2 times a year and we never had any problems. Every time so far LOT customer service is really great to us. Are there any bad apples? of course, like everywhere else, but there are many airlines that customer service is worse! LOT is almost always on schedule - are there delays? of course like everywhere else and not always because of the airlines itself, there are many factors that cause delays. Food comparing to many other airlines is very good. They serve a lot, quick and leave people alone so you can rest. If you need anything, ask for service - simple as that. Ticket prices are very comparative and if you search online, you can get awesome deals. I think LOT used to be really bad (many years ago) but now from my experience LOT is top airlines and I recommend to give them a try.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteWarsaw to Chicago
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"worst European airline"

(Mexico)

Not Verified | Madrid to Warsaw. Once I thought that Alitalia was the worst European airline, until I tried LOT Polish. Aircraft was old with poor space between seats. Poor space for luggage and you’re asked to put your luggage down the seats when the inflight crew lets other passengers store jackets and sweaters in the space that’s supposed for hand luggage. Delayed flights without explanation, while they let you at queue for almost 1 hour waiting to board. Bad boarding, without order. Inflight crew isn’t the most kind or helpful. No entertainment system. I heard that a passenger was denied to use the toilets because, as attendant said: There’s no power or water by now, maybe after take off there will be. This is what you expect of a low cost airline, but not of the flagship airline of a country. I would rather take a stop flight instead of flying again with LOT.
AircraftBoeing 737-400
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMadrid to Warsaw
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"LOT is getting better and better"

(Poland)

Trip Verified | Mombasa to Warsaw. I've got to admit, LOT is getting better and better. LOT's Boeing 787 Dreamliner's is one of the best aircrafts I flown. Legspace was above average (81cm), seat pitch as well. I found it extremaly comfortable. Cabin is very clean and modern. IFE is average. Cabin crew is professional and very polite. The food option was however very very mediocre. This was a charter flight, so that was not the food they serve on regular flights. The second thing, that I can complain about are the co-passengers, but their behaviour cannot affect my opinion as it's not the airlines fault. I highly recommend this airline.
AircraftBoeing 787-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMombasa to Warsaw
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Complete waste of time"

(Poland)

Not Verified | Los Angeles to Warsaw. I wasted two hours of my time at Los Angeles airport because of LOT. I had my boarding pass, no checked luggage, so I went straight to security. After waiting an hour there, I was told that the boarding pass was not valid, and I had to go at the LOT counter. There, an agent told me me, laughing: ah yes of course mobile boarding passes don’t work for LOT flight here! After that I wasted another hour waiting to get it printed at the counter. If they know anyway that mobile boarding passes don’t work in LAX for your flights, why allow people to get them from their site?! Then at the counter, I was told that my carry-on luggage was too heavy, whereas on my flight to LAX (also with LOT) it was ok! I told them it didn't make sense, as they should have the same rules for the same planes. They didn't want to hear anything and I had to check in my luggage, resulting in losing even more time at my destination. Complete waste of time!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLos Angeles to Warsaw
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"It is an expensive airline"

(Romania)

Trip Verified | Bucharest to Oslo via Warsaw. The departure for my flight from Bucharest to Warsaw (on the way to Oslo) seemed to be OK until, one second before liftoff, aircraft went in full braking (from liftoff speed) with nose gear slamming back on the runaway. Explanation given was technical problem. Of course after the failed liftoff attempt we had to re-fuel. One on top of the other, our connection flight was good and lost. Arrived in Warsaw after connecting flight departure. So we were offered with alternative flight connection to Copenhagen, then to Oslo. Arrived in Oslo with 3 hours delay. It is noted the helpful attitude of ground personnel in Warsaw airport. Generally the short haul flights are on Embraer machines, a bit cramped. Catering onboard is free of charge (water, coffee, tea and a candy bar). Nevertheless the price paid for a sandwich and a refreshment was ridiculously low, so no problem. It is an expensive airline for the level of services offered.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBucharest to Oslo via Warsaw
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"shameful treatment of travelers"

(Croatia)

Trip Verified | Split to Warsaw. Sometimes we meet with the term “low cost line” and how to call an expensive line that doesn’t meet any standards? I had with the friends a flight from Split to Warsaw by LOT Airlines and I do not know why? Maybe over booking - I was transferred to business class, which is really a substitute on short routes but exist. After take off, a pretty embarrassed stewardess informed me that unfortunately there is no meal for me because I’m not planned passenger. It’s a shameful treatment of travelers. As the travel class rises, should with all consequences or not at all.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteSplit to Warsaw
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no