LOT Polish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 494 reviews
5/10
3 star Skytrax Rating
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3/10

"airline is always delayed"

(Poland)

Trip Verified | Warsaw to Beirut. The airline is always delayed. They never board on time and the flight does not take off on time. This is not my first time traveling with this airline and it is not the first time they delay us more than 45 mins while boarding and while taking off. This is very unprofessional and does not show any respect to people’s time. I will never recommend this airline to anyone
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWarsaw to Beirut
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"Ground experience awful"

(Bulgaria)

Not Verified | Warsaw to Sofia. Ground experience was awful, lack of space in non-schengen part of departures, very slow boarding, bus to the airplane (remember, we are speaking about an airline where ticket for 2 hours flight costs at least 300 euro for economy class). Small airplane, but with high seats density, one of the two toilets has been blocked for business class passengers, but I have not seen any on a flight. Only basic drinks (coffee, tea and water) + small snack are offered.
AircraftE170
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteWarsaw to Sofia
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"don't care about their customers"

(United Kingdom)

Trip Verified | They almost ruined our honeymoon. We were supposed to fly out from Vilnius to London City at 7AM, but after 1hr delay without any explanation they canceled the flight. Airline representative did not turn up at the gate for 20 minutes to collect the passengers. We managed to reschedule another flight to London Heathrow via Warsaw, where in the evening our onward flight to Bali was departing. Were supposed to arrive at LHR at 4PM, with 2.5 hours spare for check in. The flight from Warsaw was delayed again, for an hour. This did not leave enough time to change terminals. We tried, but still ultimately failed to fly out of Heathrow. Had to spend the night at the terminal, and buy new tickets to Bali, at our oen expense. So LOT had failed us twice on the same day. During our waiting time at Warsaw (over 4 hr long) we did not receive any food, drink or compensation. And now the important bit: They are NOT signed up to arbitration, unlike WizzAir or Ryanair, or any other major airline. That means the only way to get any compensation from them is if they agree, or if you go to court. We filed a claim - a month later a reply that the delay was caused by "an event like a bird strike" which under EU rules does not qualify for the compensation. This email was sent from a 'no reply' address, so there was no way to follow up and argue with them. They said if we wanted to reply, we would have to fill out a new form again and wait for a month. They basically don't care about their customers. Even though we arrived in our destination city many hours late, after one cancelation, diversion, and delay. No way to even talk to them. The only way is to take them to court, as they basically ignore any comms. By the way people - any time airline claims Bird Strike has happened - know that bird strikes are very rare, and all of them have to be registered with the CAA, so its easy to check they are lying. If they were signed up to arbitration, it would be an easy claim, but now our only option is to file a European small claim court case.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVilnius to London City
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"crew was nice"

(Poland)

Trip Verified | Krakow to Warsaw. It was another excellent and comfortable flight with LOT Polish Airlines. The crew was nice, and the plane was spacious and clean. No delays, everything on time. The airbridges during departure and arrival were provided. I see lots of negative comments here, but I have checked other airlines, and they also have similar comments. Well, most people, when getting some problem, then they are looking for commenting over the internet. Still, very rarely somebody satisfied writes anything about it, so do not worry and do not be afraid of LOT. Like any other airline, it has problems sometimes too.
AircraftEmbraer 195
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKrakow to Warsaw
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Do not recommend at all"

(Australia)

Trip Verified | Do not recommend at all. I’m 6’1 and when sitting up straight, the seat finished where my neck started. This was from London to Warsaw, I’m hoping that the long leg of the flight is on a different plane.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to New Delhi via Warsaw
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"always happens with LOT"

(Switzerland)

Trip Verified | Warsaw to Kaunas. Our plane came back from the destination airport, the crew says there is was a technical problem with the aircraft. Why this always happens with LOT, I do not get it. And why you keep the shuttle bus for like 20 minutes with all people in there? What is the point, also some technical problem?
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteWarsaw to Kaunas
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"short and comfortable flight"

(Poland)

Trip Verified | Krakow to Warsaw. Very short and comfortable flight. The crew members were nice and polite, the flight was on time. Enough space in the cabin even for tall people. Interesting articles in the on-board magazine. I recommend.
AircraftEmbraer 195
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKrakow to Warsaw
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"each day flight LO411 is delayed"

(Poland)

Trip Verified | The flight delayed 30 minutes, from one and a half months each day flight LO411 is delayed from 15 minutes to more than 1 hour. No entry through the sleeve, paid on-board service, Flight 5/12/2019 I would like to give one point to Mrs Kinga the flight attendant who worked perfectly, was available to passengers, smiling and helpful. Unfortunately, the other staff of the two boys behaved as if they were going on vacation sitting in the back talking as loud as if they were alone. Lot oczywiście opóźniony 30 min, od półtora miesiąca każdego dnia lot LO411 jest opóźniony od 15 min do ponad 1 godziny. Brak wejścia przez rękawa , płatny serwis pokładowy, Lot 5/12/2019 Chciałbym dać jeden punkt dla Pani Kingi stewardesie która naprawdę pracowała wzorowo, była cały czas dostępna dla pasażerów, zawsze uśmiechnięta i pomocna. Niestety pozostały personel dwóch chłopaków zachowywało się tak jak by lecieli na wakacje siedząc z tyłu rozmawiali tak głośno jak by lecieli sami.
AircraftE190
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteWarszaw to Zurich
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"very unprofessional staff"

(Sweden)

Not Verified | Don't recommend, very unprofessional staff. They changed me seats from the 3A to 16A without any previous notification. They didn't want to give any explanations and the general way of work very rude. One of the worst companies to fly.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteGothenburg to Vilnius
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never take this airline"

(United States)

Trip Verified | London to Warsaw. As mentioned by previous reviewers, the flight gets delayed for no apparent reason. The staff is inattentive to connection delays. They want you to board the plane knowing that you will miss the next flight. Once you are in Warsaw, you are at their mercy and there are no good alternatives at that stage and they will continue to delay you. They forced me to buy a emergency ticket to make it to my destination in time. For anyone who values their time and wants to make it to their destination, this not an airline to take. As a professional who values his time and safety, I will never take this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Warsaw
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no