LOT Polish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 422 reviews
5/10
3 star Skytrax Rating
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10/10

"a pleasant journey"

(Poland)

Trip Verified | It was a pleasant journey onboard LOT Polish Airlines. Round trip from Krakow to Bucharest. All flights were on time, and boarding was reliable, the cabin crew was amicable. It is a high-speed connection with a beautiful view of the Carpathian Mountains.
AircraftDash Q400
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKrakow to Bucharest
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"is the worst airline"

(United States)

Trip Verified | Lviv to Nice via Warsaw. LOT Polish Airlines is the worst airline. I recently traveled from LWO-NCE via WAW and my flight landed in Milan. I was suppose to land in Nice France. Which is 500 kilometers from Milan. LOT polish airlines told passengers they need to find there own way at their own cost to get to Nice. Passengers that want to go back to Warsaw and get rebooked had to wait 2 days since LOT doesn’t Fly daily to NCE. I had to pay $75 for a train which took 8 hours and $25 for a metro. All in all why fly with an airline and pay them money when they can’t even get you to your destination on time or even to where you need to get. This is the 4th time this year LOT screwed me over. I am done. Lucky European laws will get me my compensation for this canceled and humiliating flight.
AircraftE190
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLviv to Nice via Warsaw
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"worst airline I have used"

(United Kingdom)

Trip Verified | LOT must be the worst airline I have used. On the flight from Kiev to Warsaw, my luggage came back with wheel ripped off. Their online claim policy for damage luggage has a 7 days limit. I have filled up their online claim form twice. After submitting the form you don't receive an instant confirmation email. The customer service told me to wait 5 days then contact them or submit the form again if I dont hear from them. Submitted the form twice, waited.... and nothing. The only number they have is to automated phone line service and you actually can't talk to anyone. You can contact the advisor via live chat, which is pretty useless and they tell you to submit the form again. I would give 0 points if I could. Unhelpful, unreliable, with bad constructed system. Avoid at all cost.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKiev to Warsaw
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"all flights significant delays"

(United States)

Not Verified | Chicago to Tel Aviv via Warsaw. Nothing happened on time, I took 4 flights with LOT for my trip and all flight faced significant delays. Staff was polite and accommodating.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to Tel Aviv via Warsaw
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"No space for legs"

(Croatia)

Trip Verified | Zagreb to Chicago via Warsaw with LOT Polish. Don't go with this airline if you go over 3h flight. No space for legs if you are a tall person, seats are quite uncomfortable. But that's only a problem if you fly to destinations over 3 hours. The flight attendants are not helpful, their English is hard to understand. If you call them to your seat for help or to get a glass of water they will be mad, and will tell you to get up and pour it yourself in the back of the plane, and if you are sitting in the middle you are in trouble as every time you need to ask people to move so you can stay hydrated or want to go to the toilet. What's the point in the call button than? This is my first and I hope last bad review about anything, including restaurant, flights, hotels etc. The workers at the airport are very rude and minding their own business, don't really care about helping, instead they tell you "Go read the screens or use the smart screen helper" without even looking you. The only good side is that aircraft captains are very professional and speak very good English.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZagreb to Chicago via Warsaw
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"value for money"

(United Kingdom)

Trip Verified | Amsterdam to Tokyo via Warsaw. Due to the problem with the 737MAX, LOT used an older 737 and a chartered one from Blue Air on the way back. From WAW to NRT, 787-9 Seats in business (2x2x2) are a bit short in flat for 6"3 but wide enough to manage a few hours sleep. Service was constant and cabin crew try to keep you comfortable. Food choice was between Western and Japanese. Tasted nice. Wine selection was could. The Polish white wine Polaris was amazing. Excellent value for money.
AircraftBoeing 737 / 787
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteAmsterdam to Tokyo via Warsaw
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"staff were rude, never smiled"

(Belgium)

Trip Verified | Tokyo to Warsaw. Overall not at all impressed about the service on this flight. The staff was far from being attentive and friendly, were rude, never smiled and didn’t attend to passengers calls. On a 11 hour flight only two drink services and no snacks, which caused a great number of people walking up and down the aisle to help themselves at the drink trolley in the back of the plane. This obviously caused annoyance for all passengers seating on the aisle, who were not able to rest at all. Would recommend reviewing hospitality and service standards, a smile and a thank you every now and then would be appreciated.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTokyo to Warsaw
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"avoid at all costs for long haul"

(United Kingdom)

Trip Verified | Seoul to Heathrow via Warsaw with LOT Polish Airlines. Most awful experience! Flight was cancelled 5 minutes before boarding. The staff were then rude and extremely impolite. Took them ages to help each person, with a lot of people missing out on leaving flights. The guy who dealt with me, did not even apologise or speak. Instead typed away at his computer huffing away. Not only that the airline itself is very basic with the worst entertainment and food value. Great for a cheap quick flight as it’s very affordable, just avoid at all costs for long haul.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSeoul to Heathrow via Warsaw
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"absolute garbage airline"

(Norway)

Trip Verified | Poznan to Oslo via Warsaw. An absolute garbage airline who are late or cancelled for unknown reasons as staff are not professional enough to provide information to the passengers. If you have a connecting flight and you depend on an airline to be on time, do not use LOT.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePoznan to Oslo via Warsaw
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"unprofessional and rude attitude"

(United States)

Not Verified | Very disappointed by unprofessional and rude attitude of certain personal from LOT flight attendant and staff at the airport. Flight was from LA to Vienna, transfer in Warsaw. Flight from Lax delayed almost 2h which result in missing connection to Vienna so I was forced to stay one night in Warsaw. I asked a multiple times is there a possibility to catch the flight but they said they didnt know, because they are not sure when we will land ( at that point we were almost 7h in the air!) So, when we finally landed people at the airport were so “power driving” - no, with that passport you need to go to that window, etc. I told that woman very nicely a multiple times that I am trying to catch the flight, but nothing helped, she even didn't want to listen to me. Anyway, I have a better luck on the next window and guy even assured me that airplane is still at the airport and that I will make it. So, I passed the transfer and I didnt have an idea where to go ( very poor organization). In my opinion the worst airport which I ever been, and I am frequent Europe traveler. In the end, very rude woman (she even came very near to my face) from LOT front desk just gave me in advance prepared ticket for the next morning, and hotel voucher. So, I naturally at that point I was very upset and I requested whatever transfer from Warsaw to whatever city in central/east europe so I can catch some connection to Vienna- answer was - we dont have any connections to anywhere after 7.50pm. So, if you dont have time constrains and if you have a strong nerves for rudeness then choose LOT. Otherwise, stick with Lufthansa, Austrian, air France and Turkish airline. Unfortunately, I was forced to choose LOT this time, but there will not be a second time.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Vienna via Warsaw
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no