LOT Polish Airlines

✅ Verified Review | Tokyo to Wroclaw via Warsaw. I'm very disappointed and I don't think I'll be flying with the airline on this route again. I'm an expat based in Tokyo, and was flying to Poland for a wedding. The flight from Tokyo to Warsaw was delayed few times only to be eventually cancelled. The customers were left to sit at the airport for 8 hours, then transported to a nearby hotel. The cancelation was due to technical issues with the aircraft. They scheduled the same flight for next day 9AM and started to delay it AGAIN a while before boarding, due to similar issues. At this point, the ground staff was doing their best to rebook angry customers onto other flights while the only represnetative of LOT went to have a smoke. I was eventually escorted out of the airport while others were still trying to rebook into other airlines. A warning to other travelers, LOT Boeing 787 aircrafts are infamous for their issues and those incidents made it into national news a few times already.

Krakow, Poland to New York City via Warsaw. By far the worst airline I have ever flown. Constant delays and cancellations. Flight attendants that will go hours without offering food or drink. Complete and total incompetence by staff to deal with problems caused by their company. I don't think I've had a single problem free flight with LOT and I have flown with them 10+ times. At one point my flight from New York city to Warsaw was delayed by 4 hours because the plane was late. This caused me to miss my connection flight to Krakow. Instead, they offer me a flight to Katowice (1 hour from Krakow) and a bus to take me to Krakow. I was upset because I purchased a plane ticket, not a bus ticket, but it was my only option. Then the plane to Katowice was delayed by three hours. What did I receive in exchange for my 8 hours of travel becoming 26? A voucher to use at the airport restaurants that was only valid for the cheapest item on the menu (plain pasta with spaghetti sauce is what I got. Avoid LOT at all costs. Pay a few hundred extra to fly through another country. At least then you'll have a comfortable and worthwhile flight.

✅ Verified Review | The LOT Polish Airlines flight from Warsaw to New York JFK on the Boeing 787 was spectacular. The business class offerings are very nice and the staff extremely attentive. The cabin is open, lit very well and seats, very comfortable. The IFE at my seat had a nice selection of movies, flight information, and music.

✅ Verified Review | Avoid LOT Airlines. Yes, they are cheap. But save yourself some hassle and pay more. We had an international flight going to Chicago through Warsaw. The boarding process was very unorganized. During the flight, the staff was very rude. They spoke Polish and were hesitant to switch to English. Upon arrival to Chicago, we discovered that both of our bags were damaged and were torn. There was nobody present at the LOT lost baggage kiosk , so we had to go one floor up to the LOT check-in desk. Instead of taking care of us right there at the check-in desk, LOT personnel sent us to a gate to wait for their colleague who could assist us. They directed us to a gate that does not exist in that terminal. After 20 minutes, we just left. We were done. It was almost 10 o'clock in the evening, we had an 8-hour flight and we had 4-hours of driving ahead of us. When I contacted LOT customer service the very next day, LOT asked to present original receipts for the suitcase (from the date they were bought) and a verified estimate of how much it would cost to repair our bags. Only upon submission of those 2 documents, LOT would consider whether to reimburse us or not.

I fly frequently on Vienna to Warsaw route and chose Premium Economy as it was cheaper than standard Economy on specific dates flown. My expectations were pretty low as Economy on LOT is no-frills - but Premium Eco was the opposite. You sit in the C section of the cabin and you get food and beverages. Flight staff most friendly and it was a real pleasure. Will go for this service again. The E195 aircraft is pleasant to travel in.

✅ Verified Review | Prague to Larnaca via Warsaw with LOT Polish. This is the most atrocious airline I've ever experienced, in every possible way. On my way to Prague, the second flight was cancelled because of an engine failure. The plane took off from Warsaw and landed back in Warsaw after 2 hours of circling. When returning, the first leg of the flight was delayed by 2 hours meaning I would arrive 1 hour later than my connecting flight's departure. No staff had a clue at the airport, nor their call centre, no apologies, no compensation, no explanation, no solution. I had to pay €500 for an emergency flight on Aegean, at least to make sure I would get back in one piece. Avoid this dreadful airline at all costs.

LOT Polish Airlines post frequent domestic flights and then cancel them right before the departure (happened to me and my wife 2 times during our visit to Poland from Katowice to Warsaw and Warsaw to Katowice) which is a deliberate way to attract more customers and then put all passengers from canceled flights on to one flight. They also postponed my flight to New York JFK from Warsaw by 3 hours without any explanations. I will never use this airline again and will rather pay more to other airline than deal with them.

✅ Verified Review | Toronto to Paris via Warsaw with LOT Polish. Booked award flight through Aeroplan. Usually we never print out tickets, just check in with passport. Not with LOT Polish, the check in lady insisted that she can't see our tickets and need our eticket numbers. So keep this in mind! Aeroplan has tendency also to send itinerary change emails/ change of eticket number. Perhaps disconnect of communication between Aeroplan and LOT. Other than that, Do not hesitate to fly in business class.

LOT for a roundtrip from Vienna to Tbilisi via Warsaw. All four sectors were Embraer aircraft. Seating comfortable and there is a lot of space between seats. Food and drinks have to be purchased, only a tiny bar of chocolate and a cup of water are served free of charge. Due to heavy wind the trip from Tbilisi to Warsaw lasted 40 minutes longer than scheduled, and I would definitely have missed my connection to Vienna but - during the descent to Warsaw the purser invited me to sit down in the first row of the aircraft. So I was out of the cabin quickly and ground staff speeded up my transfer through immigration and security control. I reached my connection to Vienna with a ground time of only 15 minutes. Last surprise of this trip: Even the luggage made it to Vienna on the same plane.

✅ Verified Review | Flew LOT Polish Airlines on a domestic flight from Warsaw to Krakow. Overall I found the whole experience very recommendable. Staff were quite friendly and the flight was on time. Fare purchased was €45 for the domestic lasting 31 minutes, better than other travel options with a nice schedule. Legroom was adequate and service consisted of a complimentary chocolate bar and tea or coffee. I would definitely fly LOT again.