LOT Polish Airlines

✅ Verified Review | Brussels to Wroclaw via Warsaw. My flight from BRU to WAW departed with about 15 minutes delay due to the late arrival of our E195 aircraft. The boarding was fast, the aircraft was in a good condition with comfortable seats and cabin crew was friendl. They offered sandwiches, beverages and snacks for payment, however prices are reasonable. They accept payments with MC, Visa, AMEX, etc. and also PLN, EUR, USD and CAD in cash. Later was given tea, coffee, water free with a chocolate bar. We arrived on time. I had 1:20h to make my connection from WAW to WRO. Later it turned out that our flight to WRO will be delayed. Finally we took off about 25min later than scheduled and arrived at WRO with 15min delay. Our aircraft was a Dash Q400 (as usually on LOT's domestic routes) which is OK on short-haul flights. The crew seemed to be tired and wasn't kind. Most of the fight time they spent in the galley chatting. All together it wasn't a bad experience but also there's nothing I particularly liked or disliked. Although, I wouldn't have minded arriving at WRO earlier than midnight.

✅ Verified Review | Warsaw to London. Excellent flight, despite 45 mins delay (because of weather). LOT has one of the best Business Lounges I've been to - food and selection of drinks is excellent. Boarding started on time, but when we took our seats, Captain informed about 45 mins delay due to very strong winds at Heathrow Airport. Boeing 737-400 has interior refurbished with nice slim leather seats, good legroom, mood lighting etc. Very nice and clean. Cabin crew was nice and friendly, smiling and reacting to the call bell. Service consists of hot beverages, water and chocolate wafer, other items are for purchase - deal is really good - chicken sandwich is just 2GBP. Can of coke is less than 1GBP. Captain was informing us about delay etc. Landed around 40 mins late. Bags arrived 20 mins later.

✅ Verified Review | Warsaw to London Heathrow. Check in at Warsaw airport was quick and efficient. Very polite ground staff. Boarding well organised. Warm welcome upon boarding. Aeroplane refurbished with new seats with power sockets and mood lighting. Onboard service offered complementary tea, coffee, water and a free snack. Flight was very pleasant, captain made announcements in Polish & English. Cabin crew professional, courteous and attentive. Arrived in Heathrow at impressive Terminal 2. All in all a very pleasant experience.

✅ Verified Review | My choices to fly directly from Warsaw to Madrid were very limited, so I choose to try LOT, as the alternative of Iberia is simply not an option (terrible airline, see past reviews). I will say I was pleasantly surprised with LOT. Upon boarding, the flight staff greeted me enthusiastically. They were immediately friendly and helpful. This continued throughout the flight. The meal service was personable and they were very accommodating. I was not expecting such a high level of service. The meal was on par with any of the other 4 star European Airlines. The seating configuration is the typical Inter-Europe ruse with Business Class being nothing more than coach with no middle passenger, but the pleasant service and decent meal made up for the inconvenience. Overall, I was very impressed with LOT and would fly them again.

✅ Verified Review | Bucharest to Zurich via Warsaw. LOT Polish Airlines Embraer airplanes have comfortable leather seats with a decent pitch. Drink service of water, coffee and tea and a chocolate-biscuit bar. But the inflight menu is buy onboard. Both flights on time with early arrivals. Easy transfer in WAW, nice Business lounge with a good food and a simple drink selection. Nice that the baggage is included with LOT, often at the same price others let you fly without any baggage included.

✅ Verified Review | Warsaw to Poznan. After a smooth boarding we had to wait half an hour for the de-icing of the plane. The LOT Embraer jets are about 10 years old but they have not lost its modern cabin look. The plane was half-empty so I had the whole 2-seat row for myself. The seats were more comfortable than those of LOT's Bombardier Q400. After a small delay we were offered water, tea or coffee and a wafer. The cabin crew were professional and amiable towards passengers. Each passenger got a Christmas postcard from LOT Polish Airlines, which was very kind.

✅ Verified Review | Beijing to Zürich via Warsaw. The Boeing 787 was nice and the experience onboard was also ok, except that they didn't collect trash before turning off light for sleep time of a long trip. On the ground, in Warsaw, the passport control was extremely slow, unprofessional and rude. From what I saw about the LOT ground staff, I am not surprised that 2 of 3 my checked luggages were damaged. They must dropped them from quite a height, which made the 2 wheels on one side broken. LOT has great aircrafts and the staffs on board were excellent in foreign languages, but with such poor quality and responsibility of the ground staff LOT needs more efforts to improve before becoming a competitive airline.

✅ Verified Review | Was flying first time with LOT Polish Airlines Zurich to Tallinn via Warsaw. First leg to WAW with E170. Seats very comfy and good pitch. Coffee, tea and water as complimentary drinks, a chocolate-biscuit bar as complimentary snack. There is more stuff available but you have to pay. Flight due to late arrival and bad weather conditions in ZRH 40 minutes delayed, arrived 15 minutes late at WAW airport. All transfers were granted. A solid performance for the price I paid for the ticket. LOT Biz lounge not that big, a little cramped, but with one of the best food choices in Europe. Was having a superb Polish soup for lunch. Second leg on an CRJ900 from Nordica, repainted with the LOT logo, but still registered in Estonia. All crew but the purser (LOT employee) were from Nordica, service was LOT, like in a wet lease. Had an emergency exit seat and plenty of room. A decent flight experience.

✅ Verified Review | Munich to Warsaw. Very good flight. Spacious and clean cabin, with nice leather seats and great legroom. Crew was cheerful, friendly and professional. Very good cabin announcements, from purser and pilots. Hot drinks, water and small chocolates are free, other items for purchase, but with a flight time just over one hour, nobody purchased anything. Very pleasent experience.

✅ Verified Review | Copenhagen to Kosice via Warsaw. First leg of the flight was delayed (1h 20min) - no explanation was given to us. The second leg was delayed too (40min) and thanks to a longer flight than planned, we arrived at 00:40 instead of 23:35. The cabin crew was speaking english very silently, I couldnt hear what they're saying, it almost looked like they did it on purpose so people cant hear their poor pronunciation. Even though we were already delayed for 40min in Warsaw, and it was like -2 degrees outside, the cabin crew left the doors open 12 minutes after everyone was on the plane. They were re-fueling so there was a really strong smell inside of the plane, and it was freezing in there. The checked baggage was being loaded on plane after boarding. I'm never flying with LOT again and I advise everyone not to do that too.