LOT Polish Airlines

✅ Verified Review | Vilnius to Brussels via Warsaw. Couple of convenient options for check-in, including text message and e-mail. Only disappointing is that at VNO there is no possibility of printing a boarding pass in self-service kiosk, you can do it just at counters. However there were no queues. Departure on time, VNO-WAW on a Q400. Crew professional and attentive, served a sweet treat and soft drinks, as the flight was very short. The flight to BRU was delayed by nearly 40 minutes, as the plane arrived later from its previous flight, an old Boeing 737. Although you could really see the jet was ageing, the cabin was refurbished and clean. Crew was nice, but seemed a bit tired. In general I am very satisfied, but the tickets could have been a bit cheaper. If they are, LOT would become a stronger competitor with other European airlines, including LCC.

✅ Verified Review | Paris CDG to Warsaw - Rzeszow. Crew is professionnal, and pay attention to passenger's needs. They serve you a simple but tasty meal, even on short flights (Warszawa-Rzeszow is a 30 min flight operated in Q400 aircraft). In Warszawa airport, most of the flights remain boarded and unboarded on the apron and require a bus to reach terminal, but it goes fast and without stress. The main minus of LOT is its high price.

✅ Verified Review | Katowice to Warsaw with LOT Polish Airlines. My overall experience was quite good. They need to change few things, like more professional cabin crew because one was talking about their private life loud during whole flight. The rest was really good. Seats for this plane were comfortable, ground staff was good and knows what they are doing, also comfort of the flight (take off and landing) was very professional and smooth.

✅ Verified Review | Flew Zurich to Warsaw with LOT Polish Airlines. The flight was on time. The aircraft was very clean (and without middle seats), and as the plane was roughly 30% empty, I had a vacant adjacent seat, which made my journey more comfortable. The service was modest - coffee, tea or water and a wafer, however, the paid service offers a wide selection of snacks including salads and sandwiches at very good prices. The cabin crew were exceptionally friendly and attentive, they seemed relaxed and created nice atmosphere. There were also detailed announcements about the flight from the captain and the first officer that ensured me that I was in a safe place. Overally there is nothing to stick with.

✅ Verified Review | Very nice flight from Krakow to Milan via Warsaw. Very comfortable. A little turbulence on the WAW-MXP route, but alright, we were close to Alps Mountains. Aircrafts are excellent and clean, the staff are friendly, and the captain explains the details of the flight quite often. I would recommend LOT again. Great, modern airline.

✅ Verified Review | Overall this experience was comparable to flying a US carrier internationally. In other words, clearly inferior as an overall experience to something like SAS or Cathay but not nearly as bad as this site would have you think. The 787 from Warsaw to Chicago was reasonably comfortable for Economy, and of course, brand new. There was a decent selection of new and older films - not the most comprehensive I've ever seen, but you won't be bored, and the equipment was new and worked well. The aircraft staff were prompt and professional and service ran smoothly. Whoever was running the preflight desk in Warsaw definitely perfected a distant stare to avoid talking to anyone standing in line. The meal service food was just dreadful - in hour 8 of a 10 hour flight we were served an ice cold cheese sandwich after a truly gross lunch six hours earlier. If anyone from the airline is reading this: I'd pay another $20 or $30 per ticket for edible food.

✅ Verified Review | Budapest to Chicago via Warsaw in November and the flight was ok. The cabin crew was not the friendliest and didn't speak good English. My return flight from Chicago was cancelled due to some software problem with the emergency lights (or at least that's what they told). We waited for 5 hours, until 2am, and then they cancelled the flight. Afterwards it took another 1.5 hour to get a voucher for the hotel and reschedule the flight. Luckily I was in the beginning of the queue, because those behind and the last ones might have waited until 5 in the morning easily. The ground crew was not really controlling the situation, there was a lot of running around, not enough people to handle the situation, and their English was not the best. I was disturbing that they talked a lot in Polish to the Poles, and that gave the impression one is missing out on information. To be fair, they gave out water and sandwiches after 4 hours of waiting, but that gave little comfort. Overall (if your flight is not cancelled) it is a good value for your money airline, but the lack of professionalism of the crew and the lack of communication was very disturbing.

✅ Verified Review | Brussels to Wroclaw via Warsaw. My flight from BRU to WAW departed with about 15 minutes delay due to the late arrival of our E195 aircraft. The boarding was fast, the aircraft was in a good condition with comfortable seats and cabin crew was friendl. They offered sandwiches, beverages and snacks for payment, however prices are reasonable. They accept payments with MC, Visa, AMEX, etc. and also PLN, EUR, USD and CAD in cash. Later was given tea, coffee, water free with a chocolate bar. We arrived on time. I had 1:20h to make my connection from WAW to WRO. Later it turned out that our flight to WRO will be delayed. Finally we took off about 25min later than scheduled and arrived at WRO with 15min delay. Our aircraft was a Dash Q400 (as usually on LOT's domestic routes) which is OK on short-haul flights. The crew seemed to be tired and wasn't kind. Most of the fight time they spent in the galley chatting. All together it wasn't a bad experience but also there's nothing I particularly liked or disliked. Although, I wouldn't have minded arriving at WRO earlier than midnight.

✅ Verified Review | Warsaw to London. Excellent flight, despite 45 mins delay (because of weather). LOT has one of the best Business Lounges I've been to - food and selection of drinks is excellent. Boarding started on time, but when we took our seats, Captain informed about 45 mins delay due to very strong winds at Heathrow Airport. Boeing 737-400 has interior refurbished with nice slim leather seats, good legroom, mood lighting etc. Very nice and clean. Cabin crew was nice and friendly, smiling and reacting to the call bell. Service consists of hot beverages, water and chocolate wafer, other items are for purchase - deal is really good - chicken sandwich is just 2GBP. Can of coke is less than 1GBP. Captain was informing us about delay etc. Landed around 40 mins late. Bags arrived 20 mins later.

✅ Verified Review | Warsaw to London Heathrow. Check in at Warsaw airport was quick and efficient. Very polite ground staff. Boarding well organised. Warm welcome upon boarding. Aeroplane refurbished with new seats with power sockets and mood lighting. Onboard service offered complementary tea, coffee, water and a free snack. Flight was very pleasant, captain made announcements in Polish & English. Cabin crew professional, courteous and attentive. Arrived in Heathrow at impressive Terminal 2. All in all a very pleasant experience.