LOT Polish Airlines

✅ Trip Verified | Odessa to Los Angeles via Warsaw. I will never use this airline again! Very little attitude to customers, I had a medical issue and had to change my ticket date, but staff was unfriendly and unhelpful, they suggested to pay me double price of my ticket to change it. Unbelievable, no customer service at all, I didn't think they are interested in loyalty of their customers. Moreover the planes are old and dirty!

✅ Trip Verified | Moscow to Los Angeles via Warsaw. The flight was cancelled and it took me about an hour to reach airline representative over the phone as they simply did not show up at the booth as there was no flight. They re routed my flight very quickly, but they cancelled the last one and due to that I was stuck in LAX for few hours trying to resolve the problem. Each time call waiting time is about 40-60 min and I had to call three times as they did not know what to do. I ended up buying new ticket and then had to call cheap o air for refund as the itinerary was purchased through them. I doubt that I will ever fly again with LOT.

✅ Trip Verified | Los Angeles to Vilnius via Warsaw. 36 hour before our flight I try to do a web check-in, but it was impossible. I try to reach the LOT company be phone, email and Facebook. No results. After 8 hours they answer the phone and I got the information that our flight was cancelled. Still we don't have correct information regarding our flight. They promote us another air company, but we still can't make a web check-in. Terrible service, or maybe it is more correctly to say no service.

✅ Trip Verified | Toronto to Zaporizhia via Warsaw. I have booked a flight with LOT, I had to change my flight dates. I called the help line, first call 1:45 minutes wait, and my call was lost, second call, 45 minutes of wait and finally I was transferred to cashier to pay the fare difference. She hung up on me, third call, another 35 minutes of waiting, dead end. After 30 minutes I received a call, to make changes. I gave the operator full details, she booked me in wrong cabin, I ended up cancelling my entire flight and go back to Air Canada. Please think twice. If you are looking for customer service.

✅ Trip Verified | Warsaw to Munich. I had a very enjoyable trip with LOT as usual. I'm flying with them 20+ times per year, short and long-haul and never had any major issues. In case of delays they always try to find alternative connections for me. Service on board and on the ground is always very friendly, responsive and customer oriented. In my opinion LOT is, besides Austrian (OS), the best carrier to central Europe. During the last year they have massively expanded their network and flights connections in the region. Their C-Class service (short and long-haul) is on par with any other European carrier I've flown with (maybe OS and LX being slightly better). Their Boeing and Embraer seats are very comfortable and spacious. Hence I cannot understand complaints from other users in this forum. Maybe they do not fly not very often with LOT (or in general) and had a single bad experience. I always appreciate the personal and attentive service of their crews. Besides that, flight connections in Warsaw's Chopin airport are very convenient and smooth.

✅ Trip Verified | Warsaw to Chicago. I have flown LOT Polish Airlines many times, and they are literally the worst airline in Europe. Their customer service is the worst, and employees go out of their way to be not helpful. I avoid them whenever possible. Flights are always late, employees are rude, they actually go out of the way to make your trip worse. I am currently sitting on a 9-hour delay that is their fault, and not only did they treat me like it was my fault, they downgraded my seat on the rebooking without any compensation.

✅ Trip Verified | Toronto to Oslo via Warsaw in business class. After my wife and I settled into our spacious seats, I began to relax. The pitch of the BC seats is the longest I have seen, and the seat is flat for sleeping. I had no trouble sleeping a few hours on the night flight to Europe. Mind you since Poland is probably not a first world country of the highest standard of living, the food served even in BC was just OK. It wasn't excellent by any means, but it wasn't awful either. They try as hard as they can in their service, even if it is not always with a smile. The amenity kit was very basic, the movie choice was limited. I found the lavatory spacious and clean. The flight from Warsaw to Oslo was also delayed by 30 minutes. On the way home, Oslo to Warsaw arrived ten minutes early, and then Warsaw to Toronto left on time and again we touched down ten minutes early. In summary, I can guarantee you will find a more solid Star Alliance airline such as EVA, ANA, Air Canada, Lufthansa, but LOT will not be one of your worst flying experiences either. If you are lucky to use their BC cabin, you will find a seat with enormous pitch and leg room, and for me sleep and rest quality trump the food or alcohol or service or movies, so I was satisfied enough.

✅ Trip Verified | Disappointing service on a flight from Warsaw to Chicago. No option for vegetarians. I'm a member of the Miles & More program where I stated my preferences and still was told I had to pre-select a vegetarian option for each flight. Ok, forget dinner then. Come snack time I ask whether the sandwich is vegetarian and all I got was a shrug and a "I didn't check" response from the stewardess. Long flight, no meal then. These days a vegetarian option is a must on all respectable airlines so this service is very disappointing.

✅ Trip Verified | New York JFK to Bucharest via Warsaw on August 31st. Flight was scheduled for 10:05 pm, reached the check in gate in time around 8:00 pm, two hours before departure. At the gate we were informed that the flight has three hours delay, our connection at Warsaw will be lost, and the next connection will be after seven waiting hours in the airport. That was unexpected and very inconvenient. We had to call and wake up our relatives (3:00 am in the morning at their end), not to wait for us at scheduled time, and make new arrangements for who to come and pick us up. So, after a total of ten waiting hours we reach the destination on September 2nd not on September 1st as it was scheduled. The longest flight ever. Return flight September 20th was not perfect either, we depart 45 minutes delay, which was recovered during the flight, but on the waiting ground there was no air conditioning, not allowed to adjust the window to make it dark and nobody mentioned why and for how long we are waiting.

✅ Trip Verified | Warsaw to Copenhagen. The flight was delayed for 2 hours, when we talked with the guy at the gate, at the first announced time he told us, that we could go eat and come back at boarding time 19:30. My girlfriend and I sat down for a tea. I’m looking at the screen with departure times a couple of times, at 19:25 we are going to the gate which is announced on the screen. When we get to this gate, we are told that the gate was moved and closed, which we do not understand as the screens said something different and the guy at the gate as well told us “boarding starts at 19:30 at this gate” We ran to the other gate, where we were told that this gate was to Hamburg - at this point I got frustrated. We were told to go to the LOT counter. The guy we talked with here was very rude and didn’t seem like he wanted to help, after some minutes of discussion where he tried to tell us that we were dumb “don’t you know you have to go there 30 min before time” “don’t fall asleep” - I even told him that we were drinking tea and looking at the screens. All of a sudden other lady came to the counter, she had the same story and was also frustrated. It was at this point the LOT employees realised that something was wrong. The guy we talked with went into the back room to talk with whom I assume to be of a higher rank. He came out and unwillingly changed our flights but again with a very rude attitude. I am very shocked that this is how LOT treat their customers. To make it all even better our new flight is also delayed.