"Outdated airline"
S Marten (United Kingdom)
✅ Trip Verified | Tokyo to London via Warsaw. Pre-booked seats and vegetarian meals. At check-in in London I was given boarding passes without seat number and the team claimed the flight was ‘overbooked’. Went through security and when going to the gate, received a SMS without instructions, just a link to website, to inform me that my connecting flight Warsaw/Tokyo was canceled. The overwhelmed service desk rebooked me via Shanghai/China and the team claimed that this was the only possible route. It's quite dreadful to transit in China given that you need to apply for a visa, immigrate and check in again and go through security. When I enquired about a possible cancellation of the return flights since I was not boarding the London-Warsaw flight, the LOT service desk assured me that the return reservation would not be affected return flights fully confirmed. Instead of landing at 8:40, I arrived after 3pm the afternoon in Tokyo. I lost my pre-paid seats and didn’t get a vegetarian meal, my luggage didn’t arrive (arrived three days later). On my return flight I was told – surprise – that I wasn’t booked on the flight. The staff arebooked me but of course couldn’t give me the seats I paid for and again wasn’t given a vegetarian meal. They also make it extremely difficult to claim refund and compensation. Outdated airline.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Tokyo to London via Warsaw |
Date Flown | November 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Truly the worst experience"
Jonathan Siddons (Poland)
✅ Trip Verified | Newark to Warsaw. Truly the worst experience of long distance travel in 30 years as a frequent flyer and Miles and More Senator card holder. Indeed, this was the 3rd totally unsatisfactory experience with LOT in 2 weeks. I treated myself to Premium Economy travel for a leisure trip to run the New York marathon. I expected to fly via Boeing 787. Instead LOT provided a very old Airbus in poor condition. Staff were rude and unhelpful. On both flights there was no functioning entertainment system in the cabin for 9-10 hour flights! The return flight was delayed for several hours without apology or explanation. I live in Poland and will avoid this carrier in favour of a professional airline like Lufthansa. LOT should not be run by the State and should be sold to a company that understands customer service.
Type Of Traveller | Business |
Seat Type | Premium Economy |
Route | Newark to Warsaw |
Date Flown | November 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"We are very disappointed "
S Katovsky (United States)
✅ Trip Verified | Chicago to Lviv via Warsaw. We came from Chicago to Warsaw and in Warsaw airport worker said that our carry out bag is too big for a plane, they have full plane, so we need to put it in a trunk. It was weird that only our bag was too big, the plane was half empty (we noticed that after)and our bag could be easily put under the seat. Also in Chicago we didn’t have any problems with bag. After we got our bags and arrived home we saw only empty boxes with no bracelet and charm in. It was a gift, and unfortunately not very great. We don’t feel sorry about money that we spent. The fact that someone’s hand was in our bag is horrible. We are very disappointed of the work of airlines and airports.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Chicago to Lviv via Warsaw |
Date Flown | November 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Absolutely terrible airline"
L Yu (United Kingdom)
✅ Trip Verified | Beijing to London via Warsaw. Absolutely terrible airline. First of all, the flight was delayed 12 hours and they kept making excuses and moving us around. Then when we arrived in Warsaw, they gave us a new plane ticket from Warsaw to London, and a hotel ticket too. We went to collect our luggage and go to the hotel, but they wouldn’t let us go out since we didn’t apply for a visa even though we have British citizenship. We couldn’t even collect our luggage! We returned to the info desk and they gave us a blanket and pillows and told us to sleep on the waiting room chairs, since it would be 7 hours until our next flight. Horrible airline. Do Not Use.So unhelpful.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Beijing to London via Warsaw |
Date Flown | November 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"entertainment system didn't work at all"
Tanja Diminic (Croatia)
✅ Trip Verified | On both flights WAW-NYC and NYC-WAW, the entertainment system didn't work at all, the over head light didn't work in all seat line, so I couldn't read anything, seating in an aircraft for 10 hours without any kind of entertainment was a nightmare. Although I flew with two different aircrafts, the cabin staff announced that they woyld fix the entertainment system, this have never happened. The food was extremely bad, we couldn't get an extra drink. The cabin staff were very noisy and were lacking kindness. I couldn't believe they are a member of the star aliance group, they are miles away.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | New York JFK to Warsaw |
Date Flown | November 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"staff was unfriendly"
M Ramenko (Ukraine)
✅ Trip Verified | Odessa to Los Angeles via Warsaw. I will never use this airline again! Very little attitude to customers, I had a medical issue and had to change my ticket date, but staff was unfriendly and unhelpful, they suggested to pay me double price of my ticket to change it. Unbelievable, no customer service at all, I didn't think they are interested in loyalty of their customers. Moreover the planes are old and dirty!
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Odessa to Los Angeles via Warsaw |
Date Flown | September 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"doubt I will fly again with LOT"
Diana Tsorionti (United States)
✅ Trip Verified | Moscow to Los Angeles via Warsaw. The flight was cancelled and it took me about an hour to reach airline representative over the phone as they simply did not show up at the booth as there was no flight. They re routed my flight very quickly, but they cancelled the last one and due to that I was stuck in LAX for few hours trying to resolve the problem. Each time call waiting time is about 40-60 min and I had to call three times as they did not know what to do. I ended up buying new ticket and then had to call cheap o air for refund as the itinerary was purchased through them. I doubt that I will ever fly again with LOT.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Moscow to Los Angeles via Warsaw |
Date Flown | October 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"our flight was cancelled"
C Vankavien (Lithuania)
✅ Trip Verified | Los Angeles to Vilnius via Warsaw. 36 hour before our flight I try to do a web check-in, but it was impossible. I try to reach the LOT company be phone, email and Facebook. No results. After 8 hours they answer the phone and I got the information that our flight was cancelled. Still we don't have correct information regarding our flight. They promote us another air company, but we still can't make a web check-in. Terrible service, or maybe it is more correctly to say no service.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Los Angeles to Vilnius via Warsaw |
Date Flown | October 2018 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Please think twice"
F Petrov (Canada)
✅ Trip Verified | Toronto to Zaporizhia via Warsaw. I have booked a flight with LOT, I had to change my flight dates. I called the help line, first call 1:45 minutes wait, and my call was lost, second call, 45 minutes of wait and finally I was transferred to cashier to pay the fare difference. She hung up on me, third call, another 35 minutes of waiting, dead end. After 30 minutes I received a call, to make changes. I gave the operator full details, she booked me in wrong cabin, I ended up cancelling my entire flight and go back to Air Canada. Please think twice. If you are looking for customer service.
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Toronto to Zaporizhia via Warsaw |
Date Flown | September 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"always very friendly"
M Liewehr (Germany)
✅ Trip Verified | Warsaw to Munich. I had a very enjoyable trip with LOT as usual. I'm flying with them 20+ times per year, short and long-haul and never had any major issues. In case of delays they always try to find alternative connections for me. Service on board and on the ground is always very friendly, responsive and customer oriented. In my opinion LOT is, besides Austrian (OS), the best carrier to central Europe. During the last year they have massively expanded their network and flights connections in the region. Their C-Class service (short and long-haul) is on par with any other European carrier I've flown with (maybe OS and LX being slightly better). Their Boeing and Embraer seats are very comfortable and spacious. Hence I cannot understand complaints from other users in this forum. Maybe they do not fly not very often with LOT (or in general) and had a single bad experience. I always appreciate the personal and attentive service of their crews. Besides that, flight connections in Warsaw's Chopin airport are very convenient and smooth.
Aircraft | Boeing 737-800 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Warsaw to Munich |
Date Flown | October 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |