LOT Polish Airlines

Not Verified | The worst airline we ever flew. We were supposed to fly on September 17 from Berlin to Los Angeles via Warsaw. Our flight from Warsaw to LAX was canceled. Nobody notified us. They lied that they sent us e-mail back in May. We paid extra for 2 seats in Exit row for extra leg room, they took that away from us, lied that they will put us in business class We lost a day in Warsaw, went trough 3 managers and 3 controls just to be lied again. We will never fly LOT again.

✅ Trip Verified | Avoid! On a 12-hour journey from Singapore to Warsaw there were no headphones/earphone provided, so if you didn't bring your own you're stuck. Food was the worst I've ever had on a long haul flight and I travelled a lot with different airlines, simply awful. The pillows were tiny (bring your own!). No 'nice touches' like other airlines offer during long flights (free snacks in between meals, passing through the cabin offering water etc). The crew seemed grumpy on both legs of my journey. Overall a very poor experience and I'd rather travel with a stop over in the future than choose LOT.

✅ Trip Verified | Krakow to Warsaw. Horrible experience with LOT, flight from Krakow delayed by nearly 2 hours. No apologies or explanation from staff, when approached the desk the woman said she was busy and I need to talk to the staff at Warsaw about my connecting flight to London. Once onboard once again no apologies or reason given as to why the flight was delayed. When I arrived to Warsaw I had to wait nearly half an hour for my bag. At that time I was too late to check in for my onwards flight to LHR. I went to the desk only to be told that it isn't their problem that I missed my flight as I'm not flying LOT to LHR. When I asked about my options the woman laughed and said I can sleep at the terminal on the bench and once again told me that it's not their problem and they won't do anything, not even apology. I had to book hotel and another flight for the following day costing me nearly £200 plus I lost day at work. Will never fly LOT again and definitely will not recommend to anyone.

✅ Trip Verified | Warsaw to Amsterdam. I almost had weekly fly with this airline in the past half year, this city connection always got 30 min to 1 hour delay. Last month there was one early flight canceled (7:05am, from Amsterdam to Warsaw), and the reason was that the cabin crew did not show up, first time in my life! I think LOT is explanding too fast but the service does not catch up, obviously it is not ready for the guest. Between Amsterdam and Warsaw, there are two airlines available, you will immediately see the big difference about their service! In the past when I flew with LOT, every year I got the chance that there was one flight canceled and LOT did not care anything if it is within Poland! do not mention about delay, as it is every time!!

✅ Trip Verified | Newark to Budapest via Warsaw. Horrible service including ground staff, inflight crew, customer service and overall horrendous experience! Booked our trips on LOT airlines for 6 months ahead. Paid for seat selection and confirmed veg meals ahead. Onward journey the flight to Warsaw was delayed. After the flight was cleared for take-off, the pilot announced they are still waiting for passengers who got lost in the airport. For more than an hour there was no air-conditioning in the flight. I asked if they would turn on the air conditioning. The attendant mentioned she does not know about it. After the sweltering heat, they offered some water. The flight took off with further the passenger boarded the flight. At Warsaw they offered a 10$ coupon for food. The next flight to Prague was 3:10. They did not offer any other airlines. That flight was further delayed because a passenger could not make it on time. We lost more than 4 hours. Return flight was even worse. We were at the airport approximately 3 hours before. We checked in and got our boarding pass based on the paid seat assignments. We walked to the gate and were waiting in line. Few minutes later they called for boarding. When my boarding pass was scanned the LOT staff at the gate took the boarding pass away and printed a new boarding pass. She handed it to me saying please note the seat change. I mentioned to her the flight seating was reserved by me several months back and I had paid for the seats. She said sorry the flights are overbooked and asked me to talk to the flight attended to make adjustments and not block the line and mentioned she cannot do anything about it.  The inflight attendant said she cannot do anything and the ground staff are responsible for it. I asked if I can upgrade to a business class with a fee. She said sorry, we do not have anything available and said to take the seats based on the new boarding pass. My family was asked to sit in different places. One of the entertainment system did not work. There was used gum on the flight magazine and flight safety instructions. After sometime another ordeal started. The flight attendant will not give vegetarian food for one of us because the new seat assignment does not have vegetarian food selection. We explained that we made the meal selection several months before and that we were asked to change seats by LOT airlines. The attendant refused to give food and said she can do only based on new boarding pass. She said the other person wanted it. (I should be sitting in that seat as per my reservation) I had to starve and skip my lunch. After 8 hours they started serving breakfast. This time I had my information from my phone ready to show the food selection. After argument, she came and slammed the food over my son’s food and left. Didn’t feel like eating that food. Finally, the plane landed and stopped. Everyone opened the overhead bin and had their luggage and standing. The flight started moving to the gate again. No announcement to ask the passengers to sit down. Called LOT airlines to complain about the ordeal. They asked to open an issue for faster response. More than 2 weeks no response. Called multiple times still no response. Seat selection money in drain.

✅ Trip Verified | Another terrible experience on this terrible airline. Of my last four flights, for three of them they sat me and my wife apart, and all four were delayed. 25% chance to sit with your party, 0% chance the flight is on time. Don't worry, the staff are also terrible. Glad I've moved out of Krakow and I don't need to deal with this garbage any more. The new planes have punishing tight seating, thin backrests, and a comical amount of legroom. Paid everything. No entertainment. The only thing that differs from a discount airline is the price. Fail.

✅ Trip Verified | Kiev to Paris via Warsaw. Monday departure to Kiev 45 minutes to record; late flight then gallopade for correspondence in Warsaw. Staff unfriendly. Arrival at Roissy my suitcase is not there. 20 minutes chaotic tale with the company provider Alizya who handles luggage. We will warn you an hour before delivery but be careful it is a hidden number so do not miss it. Tuesday: an unintelligible SMS informs me that my luggage would be found. Wednesday: nothing. Thursday morning: I call them: 25 minutes of waiting for 'to hear by someone named Abdel the same thing as the day before. As I protest loudly, they said "I put you waiting until you calm down". Not a word from the airline. I wanted to save money with this flight I lost money.

✅ Trip Verified | Larnaca to Amsterdam via Warsaw. Worst airpine by far. First delayed 1 hour. When I arrived in Warsaw they kept us in the airplane for at least 15 minutes. The connecting flight from Warsaw to Larnaca had a delay for 50 minutes at first and waited at the gate for another 2 hours and then flight was delayed due to technical reasons. The flight was then cancelled. Never again booking with LOT.

✅ Trip Verified | Singapore to Brussels via Warsaw. Check-in and boarding were efficient. The problems began in the cabin, the cabin crew was unfriendly and stand-offish. We had to wait more than an hour before taxiing to the runway with very poor information. We received a quick glass of water in the first five minutes before being locked in our seat for an hour without seing the cabin crew. We received the dinner so late than many people refused it, preferring to sleep (we took off at 1am). After dinner, 8 hours have passed before the crew propose an other drink. They had to manage a medical issue with a passager (nothing dramatic), they asked for a doctor with anxious an harsh voice before walking between the rows with panicked and angry face. This unprofessionalism gave a strange atmosphere for a while. They looked so bored when we asked them for anything and very upset each time something didn't go perfectly. For the rest, the food was very tasty, the plane was all new and very clean. The seats were not so comfortable but enough for a cheap flight.

✅ Trip Verified | Kiev to Dusseldorf via Warsaw. It's outrageous that a Star Alliance member would disable self check-in so everyone has to weigh all of their baggage. For the national airline of a European Union country, my experience has been worse than with any budget carrier. I've flown over 200 times on a variety of airlines, and if you want to delay the check-in process to weigh every person's piece of luggage to ensure it is under 8KG, why not just up-front allow passengers to pay a little extra money to carry-on more weight? Ryanair does this, and I never thought I would say they're an innovator in passenger-friendly airline policies. 8KG maximum is ridiculous and has nothing to do with airline security or the capacities of the plane itself. It's frustrating to arrive at an airport and effectively pay a tax to then have to check your bag. I'd rather just pay 25 Euros at the airport and be able to carry my bag with me than have to scramble to re-pack a carry-on inevitably leaving some things in my newly checked bag. It's frustrating that airlines nickel and dime their passengers. I booked through a rewards website Chase, and LOT website doesn't allow to add checked bags on a ticket booked elsewhere. There must be other ways to generate revenue than meticulously weighing bags, sending passengers to another desk, and swiping their credit cards.