LOT Polish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 422 reviews
5/10
3 star Skytrax Rating
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10/10

LOT Polish Airlines customer review

(Australia)

AMS-WAW-KTW 14th June flight on time. Nice clean aircraft and very professional flight attendants. Food is just what you except for this short flight. Very good in-flight information.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

LOT Polish Airlines customer review

(Greece)

ATH-KRK. Great plane E170 plenty of leg room. Both ways on time (5 minutes early on departures) service nice typical inter European service sandwich and beverages or beer/wine. I had ordered kosher dinner which was awful. There were selections of newspapers. Staff were typical and professional.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

LOT Polish Airlines customer review

(Austria)

MUC-WAW-MUC very nice flight. Embraer 175 both ways. Very nice aircraft legroom was good. Flights left on time both ways. We were served a sandwich plus full bar service. Cabin crew was friendly. Warsaw Airport is bright and friendly. Would definitely fly LOT again on European routes.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

LOT Polish Airlines customer review

(Poland)

WAW-ORD. Flight on time. Cabin half full so I enjoyed more space. Starting from April there are some novelties introduced - new meals on larger plates new selection of wines and spirits I noticed (finally) new amenity kit and blanket. They also introduced waiter service - no carts everything is served by flight attendants. It makes C class experience quite enjoyable. 2 of 3 attendants serving in this cabin were really friendly. Seat was ok but it was a day flight. For red-eye flights it might be a bit uncomfortable. Overall quite nice experience. After receiving 787 and its full flat seats it'll be really good product. For now I can see improvement in soft areas.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

LOT Polish Airlines customer review

(Poland)

Moscow SVO-Warsaw Chopin. Check-in smooth lounge at SVO Terminal F surprisingly nice and well equipped. Flight on time brand new Embraer 195 nice blue leather seats good legroom. Very nice and approachable cabin crew good announcements in Polish English and Russian. Decent fresh baguettes served with full bar service. Cabin crew were quick to respond to call bells. Very clean toilets. Arrival 10 min early and bags delivered after 15 mins.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

LOT Polish Airlines customer review

(Mexico)

MUC-WAW-RZE return with overnight stopover in WAW outbound. MUC-WAW on E170 almost empty very comfortable flight friendly service and on time. The next morning to RZE on ATR 72 packed the flight was only 40 minutes so service was rushed but on time. Return flight to WAW on E195 also full left 30 min late but on time arrival. Transit time of 1 hour in WAW is more then sufficient no additional security checks for Inner Schengen flights. Onward flight to Munich was chaotic full E170 45 minutes late due to transit passengers. Arrived in Munich 30 min late. E-Jets are very comfortable on flights to and from Munich we were served a chocolate bar sandwich and 2 rounds of drinks more then sufficient for a 90 minute flight. ATR is worn out and cramped but for a flight less then one hour it really doesn't matter. All in all a very good experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

LOT Polish Airlines customer review

(Israel)

TLV-WAW-CDG. First leg Boeing 737-400 second leg Embraer 175. As always plenty of leg space very friendly crew and very comfortable seats. Boeing a bit worn out but fine; Embraer new and shiny. LOT excel on European flights. On Warsaw-Tel Aviv flight service has declined - they only serve a sandwich. Bar service brilliant.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

LOT Polish Airlines customer review

(United Kingdom)

Booked MAN-LHR-WAW return via lot.com (bmi used for domestic legs). bmi changed my booking twice but LOT customer service were very helpful. It's been a while since I've flown with LOT but I wasn't disappointed for the price paid. Cost-cutting is evident though: the hot meals and hand wipes are gone and replaced with a large baguette. A cramped LOT Charters 737 was used on the outward leg from LHR. Returned in a more comfortable Embraer 195. Great FAs - polite attentive and seemed much happier than in the past. Will definitely use again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

LOT Polish Airlines customer review

(Israel)

TLV-WAW-CDG. First leg Boeing 737-400 second Embraer 175. Leg space excellent very comfortable seats great pilots and attentive flight attendants. Boeing worn out but still fine. LOT are excellent on European flights but the TLV route is not as it used to be: only a sandwich is served on this 4 hr flight (bar service excellent). I have always enjoyed LOT and still try to fly with them when possible but service on intercontinental flights must be improved.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

LOT Polish Airlines customer review

(Canada)

Boeing 767-300 Toronto to Warsaw. The good thing about this flight was that we landed safe and on time. The plane was very old little room between seats very uncomfortable. Almost no entertainment they have only one or 2 big screens. The staff was pretty rude some of them refused to speak english; food was poor quality they offer only jus and water for free. For wine and beer they charged 2-5 dollars per drink.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no