Korean Air

Melbourne-Seoul-Dallas return. I think I saw the whole range of their fleet! MEL-ICH: Old stuffy 747. Entertainment range was good but screens poor. Staff exhausted and short with passengers. A little skimpy on the wine. ICH-DFW return: Nice enough Airbus comfortable clean. Fast check-in but wine almost impossible to come by. ICH-MEL. Brand new Airbus. Clean brilliant entertainment seats that slide forward a little when they recline so they they're a little flatter and nice flight attendants. Avoid vegetarian meals. They alternate between delightful curries and horrible slabs of fake-meat with gravy.

LAX-GRU in First Class. Overall an excellent flight. Korean Air is the only non stop option on this route and it is a shame the service is not offered daily. Upgraded from Business to First at the Gate. Lounge is unimpressive but its TBIT so I don't really blame them. Service was outstanding flat bed was comfortable. Dinner was a large amount of food and the AVOD very good. I slept the rest of the flight after dinner and woke up to a large breakfast. First Class cabin is very private with only eight seats. Crew seemed hidden for most of the flight but eager to help and had good command of English.

Honolulu-Seoul-Phnom Penh in Business Class. HNL-Seoul - seats food service entertainment - everything excellent. Change of plane in Seoul to an old 737 with terrible seats and video. Korean Air assumes it can use old planes on shorter flights (5.5 hrs) but fail to realize some passengers have already been in the air for 11 hrs and don't want to spend the last 5 hrs in uncomfortable seats. Would rate HNL-Seoul a 9 and Seoul-Phnom Penh 4.

Efficient service and no problems encountered on LHR-SEO then SEO-AKL return. I would recommend trying the more traditional Korean foods rather than the somewhat bland western meals. Staff were attentive and the seats were more than adequate.

Service was excellent additional extras for overnight comfort were appreciated. Flew Incheon to HCMC return both trips were excellent. I asked to change my seat to something closer to the exit and it was arranged immediately and with a smile. Mealwise - the meal was better than average. Entertainment options and customer service made Korean Air stand out.

December 2011 I and my 80 year old mother travelled Phuket via Seoul. My mother was apprehensive as she has mobility problems from the moment we arrived at Heathrow and the check-in desk staff were extremely helpful and attentive this service was matched by the wonderful inflight cabin crew on both flights and the service in Incheon airport in Seoul. Inflight service food and entertainment was very good but it was the extra service from staff that is to be recommended.

The flight itself was quite comfortable with an attentive crew. All the good service in the air is nullified by those on the ground. Check-in was a pain with staff running across different counters leaving passengers half-checked-in and stranded clueless with nobody serving. I witnessed one poor passenger ignored for a full 30 minutes. The smiles were superficial and the attitude snobbish. Once you get over this part the flight itself is reasonably comfortable. Food isn't fantastic though.

747-400 to Sydney Australia on December 10th return. At check-in I requested an exit row seat as I am 6 ft 3 I was given a window seat and was told the door sticks out but not enough to make me uncomfortable. This was a lie and I was very uncomfortable! On my second leg to Sydney I stuck with seat 56J back row window seat two seater I was much more comfortable despite the seats on Korean Air feeling like you're sitting on a bench. On my first leg they ran out of Diet Coke 2 hours into a 11 hour flight. I was offered Korean or Western food Korean food got a lot more than western food. Staff took 20 minutes to answer my bell. Staff brought round snacks once on all flights and the only thing offered was peanuts. They brought round drinks twice on all 4 long haul flights but didn't bring the drinks trolley round they brought round trays of orange juice and water. The only positive thing I can say is that the overnight stay at Harbour Park Hotel was nice and well organised.

Dec 2011 AKL-ICN flight on 747 -400. We travelled with 2 children 3 and 4 yrs old and were dreading the flight. We had pre-booked a row of 4 seats hoping we could lift the armrests so the kids could lay flat however we found the centre rest wouldn't move. This was the only downside to our flight the crew seemed to be ever present with snacks and drinks. Children's meals were of good quality as were the adult meals. IFE was also good. Crew provided children's goodie bags.

Disappointed with all aspects. I flew Ulaanbaatar to London via Seoul. Despite me telling check-in staff in Ulaanbaatar I needed my bags in Seoul as I had an overnight stopover they checked them through to London. The seats on Ulaanbaatar to Seoul leg had adequate legroom but the headrest was low digging into my back and shoulders. The food on both flights was terrible and inflight service was poor. Staff didn't have a good command of English and I could not understand the inflight announcements. Inflight entertainment was ok having spent £4500 on a business class return I was extremely unhappy.