Korean Air

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 576 reviews
7/10
5 star Skytrax Rating
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9/10

"Really great experience"

(United States)

Trip Verified | Really great experience. Really good food, more legroom on average, and great flight attendants. They give you a lot of goodies for comfort on international flights. Only thing that isn’t great is their website.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAuckland to Seoul
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

“Absolutely horrible customer service”

(United States)

Not Verified | Absolutely horrible customer service. Unable to book a seat with my family even though there are seats available. They would not let me select a seat even if I upgraded. Try to correct weeks before the flight and did not help.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhuket to Seoul
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"she was so helpful and courteous"

(United Kingdom)

Not Verified | I and my husband travelled back home from Seoul to London with Korean Air. I was unwell and the air hostesses treated me with such kindness it was so comforting to me as I was in a lot of pain. Kim was especially kind and kept on giving me my hot water bottle. Kim was the perfect airhostess as she was so helpful and courteous a true asset to Korean Air. Thank you Kim for making my long 14 hour flight more bearable.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSeoul to London
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"No courtesy to passengers"

(Philippines)

Trip Verified | No courtesy to passengers. Flight was delayed by 4 hours so I missed my connecting flight with the same airline. Rebooked to a flight 11 hours from original flight. Asked for hotel accommodation and compensation. They said they are not responsible for the delay, so they won’t provide hotel or compensation. Assuming they’re not responsible, they should extend some courtesy or apologize and offer some comfort to passengers like me who had to wait 10 hours for my connecting flight. Rude, unapologetic. Terrible service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHonolulu to Manila via Seoul
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"above average legroom"

(United Kingdom)

Trip Verified | Very satisfied with the overall experience. Airfares include checked baggage, which makes the cost of flying direct only marginally more expensive than flying via a hub in continental Europe or the Middle East. Ground and in-flight service good. Food reasonably good, but how can Korean Air run out of Bibimbap? The above average legroom of 84cm in Economy is much appreciated by this 185cm tall man, so much more comfortable than Lufthansa's pathetic 79cm. But I hate reclining seats and feel they should be banned by IATA.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSeoul Incheon to London Heathrow
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"service by the flight attendants was ok"

(Taiwan)

Not Verified | The service by the flight attendants was ok, but for a layover of 22 hours while offering nothing to accommodate the customer, this is very bad policy by Korean Air. Even if transit hotel was not offered, at least offer a meal, pillow, blanket etc.. I wasn't even allowed to take the pillow and/or blanket from the flight to use at the nap zone area. The jet lag from the flight afterwards was devastating.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Taipei
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"service is very shabby"

(United Kingdom)

Trip Verified | Korean Air is a national flag carrier in 2023 that is still not offering WiFi for long haul routes. As a businessman this was an astronomical inconvenience as the flight was 11 hours long! Compared to airlines such as Emirates Korean Air's aircraft, interiors and quality of service is very shabby and below par. Just because it's Korean doesn't mean it's better. Their national airlines are oddly much worse than all of their other forms of public transportation.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSeoul to Auckland
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"I’d fly them again"

(South Korea)

Trip Verified | This was a short one-hour flight. My original flight was delayed by an hour so I appreciated the option to opt for an earlier one at no charge. Here were the goods to this experience: check-in was easy, quick and no hassle and the A220 plane used was new and clean. The downside had to do with the boarding process as it wasn’t smooth due to the apparent lack of any procedure and order to the process. Boarding by zones and elite status was not honored despite SkyTeam rules, which KE is a founder. Also, antithetical to a routine domestic flight onboard, there was no beverage service offered likely due to some mild turbulence. In summary, it was a good flight that got me there relatively on time for me to make my connecting flight. If the price is right, I’d fly them again.
AircraftA220
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBusan to Gimpo
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"Five stars service and friendliness"

(Canada)

Trip Verified | Five stars for service and friendliness. The check-in area and aircraft were spotless but could have used some Asian flair and colour. The best part about the airline is its inexpensive and easy-to-pay excess baggage rates.
AircraftBoeing 737-900
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSeoul GMP to Jeju
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"flight attendants super polite"

(United States)

Trip Verified | The Korean Air service improved from about 70% satisfaction to 99% for me. The flight attendants were super polite and calm in every aspect of my flights. Their service was great and whatever the orders in whatever the time, it was fulfilled without any hesitation from them.
AircraftBoeing 777
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteWashington to Incheon
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes