Korean Air

LHR-SYD Economy class with my husband and 22 month old son. Checked in 2 hrs prior to departure after 30 minutes in line we found we had been assigned seats in different rows. We boarded only to sit on the tarmac for an hour. After take off my son became ill I pressed the buzzer for help and the stewardess arranged to get him to the medical centre in the airport after disembarking. When getting back on the flight we saw 3 side seats free however just before we took off another couple swapped their seats and took them. My husband had no inflight entertainment and it was unable to be fixed. As the plane began to descend into Sydney we were moved to Business class (which was 75% empty) so that quarantine could talk to us before we got off the plane. I can safely say that after my nearly 15 years in the travel industry I have never experienced such bad service.

ICN-KIX-GUM and GUM-ICN return both Economy. Travelled to Guam on an A330-300 which was well equipped with newer personal video-on-demand system and comfortable seats but return trip to Incheon on an old B747-400 was much less comfortable with terrible breakfast. We were offered a light meal during ICN- KIX and a dinner during KIX-GUM and both were good. Attendants were courteous and kind as were always. Check-in was quicker than expected at both ICN and GUM. Ground crew at KIX were attentive too.

Auckland via Seoul from Heathrow. The breakfast selection was very poor in that the only breakfast available was Korean. I think this is very poor as they should have catered to accommodate passenger requirements. The landing time to connection flight was only an hour and in that time you have to get through their internal security checks which takes up a lot of that time. So if you are thinking of getting your duty free you will not have allot of time as the connecting flight was delayed a little to accommodate the late passengers that was held up by internal security checks. Apart from that the rest of the flight was very good.

New Zealand via Seoul layover to London Heathrow. As a high risk epileptic at check-in my needs were explained considered and my service was exemplary from there on an upgrade to allow me to sleep fine food good service during the leg and the second / final leg I was given a full row again to accommodate my needs. Before my return Korean Air help desk staff contacted me and assisted me personally upon my return. A upgrade was again arranged wherein the service was once again excellent. Worth every penny they go the extra mile.

Chicago-Seoul-Manila. First flight from Chicago to Seoul was on a 747-4. 2nd flight Seoul to Manila was on a 777-3. Both flights offered personal TV's in the seat backs which was nice. The 777 was newer then the 747 however despite the 747's age it was still very clean and well kept. Staff on both flights were excellent. Always friendly and professional. I found the seats to be comfortable with a fair amount of leg room and good recline. The food on both flights was pretty good.

Auckland-Incheon-Mumbai return. Seats in economy were comfortable and roomy. The meal was better than average and varied on each flight. Ground service was good. Inflight service was excellent crew were courteous efficient and caring. Toilets were kept clean throughout the flights.

We travelled to Auckland via Seoul with Korean Air. Excellent value for money good entertainment which helped make our 25 hour journey pass quickly. Staff friendly and service good. On the flight home my friend was ill staff handled the situation very well. On arrival at Seoul we were met by friendly staff who took us on to the hospital.

ICN-CDG in Business. The lounge is Seoul is very nice quiet with a spectacular view to the apron. Flight was half empty. Seats were not completely flat and very uncomfortable both sitting and fully reclined. There seems to be something sticking against your bottom when seated. Staff were kind the food is an absolute disgrace. The wine glass they have is small though the crew came around several times for refilling. Inflight entertainment was rather limited. The arrival gate door in CDG would not open and everyone waited over 10 minutes. First batch of bags arrived on the carousel almost 40 minutes after landing during which time no information at all was given.

Crew were attentive and hospitable. Food choice refreshments plentiful and you didn't have to ask. The seat however was hard and for business class this is what you pay for. Easy controls to transform seat to lying position however the seat padding is hard and this needs to be looked into urgently.

Brisbane to Incheon A330-300. Efficient right from check-in at BNE. Flight attendants helped people find their seats put away baggage and made friendly conversation with passengers. Once in the air service was excellent. If you buzzed for a flight attendant there would be one beside your seat very quickly. However despite all the good parts of the flight we also learned that the inflight entertainment was still being upgraded on our route. All we had was a screen in the front of our section of the plane showing preselected movies.