Korean Air

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 569 reviews
7/10
5 star Skytrax Rating
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4/10

Korean Air customer review

(South Korea)

What a horrible flight. I used my points to upgrade to business class on a flight from Siem Reap to Seoul. The business class had no TV or entertainment seats about 20% bigger than economy that reclined no more than an economy seat. Throughout the flight economy passengers were allowed to come up and use the toilets in business class.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Korean Air customer review

(Japan)

NRT-ICN-NRT. Flight into Seoul check-in was fast. Check-in for flight into Japan took so long (as flight's final destination was US) which was quite annoying as I felt they could have had a separate line for those dropping out of itinerary halfway. As a result shopping time in ICN was reduced considerably. As for flight attendants some provided really professional service can speak Japanese Korean and English fluently (same for some pilots inflight). As for the IFE they have a selection of new old Korean Hollywood European films some documentaries and sitcoms. Be cautioned though that selection was the same for the inbound-outbound flight. As for the food the rice dish was too small about 3/4 the normal size. Had been quite hungry for the rest of the flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Korean Air customer review

(United States)

I took two long trips from LA to Bangkok via Seoul the other flying LA to Beijing return from Hong Kong to LA. Both were in economy. The service is professional and attentive throughout. The bathrooms are kept spotlessly clean. The food is nothing to write home about but the option of Korean dishes is welcome. The entertainment selection is decent. The seats are very close together and the space is cramped. The only good seats are in the back of the plane but it is hard to reserve those. In previous years once one booked a ticket it was possible to call the airline and book the seats. Now they cancelled this option and one can only select seats 30 days in advance. They also tend to overheat the planes so plan to take your layers off after you board. Overall I would say it is 7 out of 10 and I'd recommend it to anyone who does not mind being cramped during flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Korean Air customer review

(Bangladesh)

Bangkok to Honolulu return. The seats were very small so not a comfortable option for elders with circulation problems. However staff were friendly frequently offering fresh juices and water during the long flight. Great selection of entertainment to keep me occupied. However the only drawback was that they take back the headphones too early before landing. Also too many inflight interruptions in 3 languages which virtually disrupts an entertaining experience. Food could be better.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Korean Air customer review

(China)

Incheon to Dallas. I got an old 747 rather than a new 777. The flight was great good entertainment friendly staff and good food. The only problem is the seats are tiny. I sat down and my knees were wedged against the seat in front. When the seat in front was reclined the video screen was inches from my nose. Even so I'd fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service N/A
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Korean Air customer review

(United States)

Chicago O'Hare to Seoul return two weeks later. The seats were more comfortable with more leg room than expected so I was able to sleep in Economy Class. Flight attendants were professional and helpful. While the meals weren't always to my taste they were served and cleaned up efficiently. An unexpected perk was the layover in Seoul where I was able to enjoy the 4th floor "Rest and Relax" area.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Korean Air customer review

(United States)

My wife and I travelled to Seoul. I tried to reserve an aisle side 3 times before the flight but they refused even though they had plenty of aisles open. We wound up paying a premium price for the ticket as it turned out the seats were unbelievably cramped even though plane was touted as new "equipment". Flight attendants smiled but did not engage customers at all in conversation. Food portions were unbelievably small. It was a very disappointing experience at every customer touch point.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
6/10

Korean Air customer review

(Australia)

BNE-ICH-IST return LHR-ICH-BNE. Outward journey in October return in November. On very long flights surely inflight entertainment could be rotated. Same applies to the Menus - same on all flights east or west makes no difference. Cabin staff have a poor understanding of English - they didn't seem to be a staff member that could speak fluent English. All attendants seem obsessed with was serving food and getting the shutters down as soon as possible. When I board a day flight I do not want to sit in the dark for the next 10 hours. Other than the leg room advantage in Business class I feel it is a lot of money to pay for the privilege. Even the standard of Airport lounges have been downgraded.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Korean Air customer review

(United States)

Manila to LA and the flight was great. Staff were hospitable. Most impressive was how they handled a delay. My Manila to Seoul flight was delayed and I was going to miss my connection on arriving they had staff waiting to meet passengers and direct them to connections as fast as possible and had held up connecting flights so everyone could make flights. My flight was also delayed into LA where I had another connection. Once again there were staff waiting for us so they could direct and usher us as fast as possible to other connections.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Korean Air customer review

(United States)

JFK-ICN on A380. Staff are quite attentive boarding is orderly bathrooms are kept clean 180 degree flat beds and nice to have a manned bar at the back of the plane. Meals are above average. However unable to pre-book seats online unless a skypass member very limited AVOD for a 14 hour flight and overhead storage seems smaller and limited. Major advantage for me is that it flies direct from east coast.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no