Korean Air

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 569 reviews
7/10
5 star Skytrax Rating
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9/10

"more legroom in economy class"

(United States)

Trip Verified | At least 4 inches more legroom in economy class than most other airlines I've flown. It makes such a big difference in terms of comfort and it's not something for which they charge more. With that much legroom, it doesn't matter if the passenger in front of you fully reclines. A lot of movie selections on the entertainment system and the food and service was good quality. However, I would recommend that if you are vegetarian that you place the meal request prior to flying because I saw two meal servings that had no non-meat options. The 14 hours of the flight went by faster than I expected.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Seoul
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

“excellent service provided by crew”

(India)

Not Verified | During my travel from Seoul to New Delhi on Flight KE 497 on 2nd December 2023, I had a very pleasant experience due to excellent service provided by crew namely Choi, Kim and Yun. They made every effort to provide comfort by ensuring our requirement of special meals during the flight. Their smiling faces during service is commendable. I wish the crew a bright future in the airline.
AircraftA380 B787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to New Delhi via Seoul
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

“it was a solid experience”

(South Korea)

Trip Verified | Having flown KE several times now, I found the experience from start to finish quite predictable. Their Y product is definitely above average and surpasses most of the competition with good meals, generous leg room and great inflight customer service. There was a downside to this trip however. My seat became defective as the recline lever wouldn’t return the seat back to its upright position, but kept reclining. The steward attempted to rectify it, but the problem only repeated once I reclined after meal service. Moreover, KAL’s AVOD system isn’t my favorite as the selections are limited and feels oriented primarily for a Korean audience. All in all, it was a solid experience and I’d fly again if the price Is right.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBarcelona to Seoul
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Really great experience"

(United States)

Trip Verified | Really great experience. Really good food, more legroom on average, and great flight attendants. They give you a lot of goodies for comfort on international flights. Only thing that isn’t great is their website.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAuckland to Seoul
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

“Absolutely horrible customer service”

(United States)

Not Verified | Absolutely horrible customer service. Unable to book a seat with my family even though there are seats available. They would not let me select a seat even if I upgraded. Try to correct weeks before the flight and did not help.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhuket to Seoul
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"she was so helpful and courteous"

(United Kingdom)

Not Verified | I and my husband travelled back home from Seoul to London with Korean Air. I was unwell and the air hostesses treated me with such kindness it was so comforting to me as I was in a lot of pain. Kim was especially kind and kept on giving me my hot water bottle. Kim was the perfect airhostess as she was so helpful and courteous a true asset to Korean Air. Thank you Kim for making my long 14 hour flight more bearable.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSeoul to London
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"No courtesy to passengers"

(Philippines)

Trip Verified | No courtesy to passengers. Flight was delayed by 4 hours so I missed my connecting flight with the same airline. Rebooked to a flight 11 hours from original flight. Asked for hotel accommodation and compensation. They said they are not responsible for the delay, so they won’t provide hotel or compensation. Assuming they’re not responsible, they should extend some courtesy or apologize and offer some comfort to passengers like me who had to wait 10 hours for my connecting flight. Rude, unapologetic. Terrible service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHonolulu to Manila via Seoul
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"above average legroom"

(United Kingdom)

Trip Verified | Very satisfied with the overall experience. Airfares include checked baggage, which makes the cost of flying direct only marginally more expensive than flying via a hub in continental Europe or the Middle East. Ground and in-flight service good. Food reasonably good, but how can Korean Air run out of Bibimbap? The above average legroom of 84cm in Economy is much appreciated by this 185cm tall man, so much more comfortable than Lufthansa's pathetic 79cm. But I hate reclining seats and feel they should be banned by IATA.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSeoul Incheon to London Heathrow
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"service by the flight attendants was ok"

(Taiwan)

Not Verified | The service by the flight attendants was ok, but for a layover of 22 hours while offering nothing to accommodate the customer, this is very bad policy by Korean Air. Even if transit hotel was not offered, at least offer a meal, pillow, blanket etc.. I wasn't even allowed to take the pillow and/or blanket from the flight to use at the nap zone area. The jet lag from the flight afterwards was devastating.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Taipei
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"service is very shabby"

(United Kingdom)

Trip Verified | Korean Air is a national flag carrier in 2023 that is still not offering WiFi for long haul routes. As a businessman this was an astronomical inconvenience as the flight was 11 hours long! Compared to airlines such as Emirates Korean Air's aircraft, interiors and quality of service is very shabby and below par. Just because it's Korean doesn't mean it's better. Their national airlines are oddly much worse than all of their other forms of public transportation.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSeoul to Auckland
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no