Korean Air

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 576 reviews
7/10
5 star Skytrax Rating
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2/10

"they switched up on us at the last minute"

(United States)

Not Verified | I am traveling with 12 people and we have already reserved our seat. We planned out who is sitting where on the plane because we have 3 little kids with us and we wanted to make sure they are comfortable on the 6 hours flight. When did check again for our seat an hour before going to the airport and everything was the same. But, when we got to the airport during our luggage check-in, they told use that our seats have been changed. Our group of 12 people were scattered around the airplane. It was so difficult for my 3 and 5 year old to seat during the flight because we did not get the window seat that we reserved. We did ask people to switch but they did not want to switch. This is so horrible. Did not like how they switched up on us at the last minute.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHo Chi Minh City to Korea
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"We were very impressed"

(Australia)

Not Verified | We were very impressed with Korean Air. We travelled business class. The staff were extremely courteous, friendly and helpful. The food was good and the fully flat layback seats and seating area had all of the essentials. Some of the entertainment options were a bit limited, but we didn't mind as just like to relax and read. If I was going to be really picky I could say the seats/bed could be softer. However, the staff more than make up for any small issues. I would definitely travel Korean Air again.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteVancouver to Sydney via Seoul
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"Great accommodation for economy"

(United States)

Trip Verified | Great accommodation for economy class. Food was filling, of quality ingredients, presented well. My flight was made Comfortable with the flight essentials provided. Korean brand is visible from the staff to the plane's design. I'll try to do the Free Culture Tour next time.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSeoul to Manila
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"crew so friendly and nice"

(United States)

Not Verified | The crew was so friendly and nice. The food was amazing and the seat was comfortable. I loved their Bibimbap and their side dishes. My favorite part of the seat was how much privacy you had
AircraftBoeing 747-8i
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteIncheon to Los Angeles
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"I enjoy flying with this airline"

(South Korea)

Trip Verified | I enjoy flying with this airline and would choose them when I can. Inflight crew: kind and friendly. Plane: clean, new, well taken care of. Food: not bad. Entertainment: they could use an expansion of the latest releases.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSingapore to Incheon
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"crew were efficient and friendly"

(Singapore)

Trip Verified | I was in Prestige Class on the Boeing 777. KE has the latest cabin product - the Apex Suites installed in their B777-300ER aircraft. The cabin configuration is 2-2-2 but every seat has aisle access. Those seated at the window can access the aisle via a narrow passage so that he doesn’t need to disturb the aisle seat passenger. As it was a red eye flight, the meal service was breakfast. I choose the Korean style breakfast of congee with condiments. The seat was wide and comfortable and fully reclining. There was a privacy divider between seats which you can use if your neighbour is a stranger. The cabin crew were efficient and friendly. At the end of the flight, the cabin manager came around to ask each Prestige Class passenger whether he enjoyed the flight. I have to point out some lapses in service which I hope that KE can address. Before landing, cabin crew did not go around to ensure that passengers lifted up the window shades. There was no way for non-Korean citizens to pre-order and pay for duty-free items for collection on board. I had to contact Sky Shop via Kakao messenger to place the order and make payment on board. I believe that this is something that KE should seriously look into as KE is an international company. There was no welcome PA from the flight deck and no announcement on the flight plan and route unlike other airlines. It was only after landing at ICN that a cabin crew made an announcement. I believe that passengers want to hear from the flight deck.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSingapore to Incheon
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"extra inch or so of leg room they have"

(United States)

Trip Verified | This is the third time I have used Korean for my transpacific flight. I just want to say that for economy class the extra inch or so of leg room they have is such a comfort compared to other airlines that ply the same route. The service is stellar and the meals are fairly good as well.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAtlanta to Manila via Incheon
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Prestige class? I don’t think so"

(New Zealand)

Trip Verified | Prestige Class - that got me wondering so I called to hear what that covered and was told that it was equivalent to business, and as you can see on the Korean Air app, they have Economy, Prestige and First Class; it made sense. Wrong. The first long leg from Amsterdam to Incheon (Korea) was fine; own cabin, flat bed - 12 hours went fine. Food good and service OK. Annoying with face masks - only airline I’ve had to wear it for the last year or more. Next leg; Incheon to Auckland I was apparently downgraded to lower class. Prestige is not just prestige; you have to be sure that you have Prestige Suites all the way, because now I had a wide leaning chair, that was too narrow and too short to really rest well - and it didn’t go flat. Even worse; during the little sleep I managed to get, I was woken up twice by the stewardess, because my face mask was not positioned right? Arriving to New Zealand, tired after 30 hours of transportation, I saw that one of my bags (with priority tag on) was wrapped in plastic. Destroyed. In line with luggage service (after spending 1,5 hours in passport line), but finally got the document proving my bag was destroyed. They didn’t have a replacement like mine. Now after spending time again and again on mail, I still haven’t been compensated as they will only pay part of what my bag is worth and only against a receipt, that I don’t have. Prestige class? I don’t think so. Flying Korean Air again? I am sure I won’t.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteAmsterdam to Auckland via Seoul
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"Food and beverages are delicious"

(United States)

Not Verified | The airport was clean and fresh, the ground service is nice and boarding is easy & welcoming. Food and beverages are delicious and fresh, and the pillow and blanket included on the seats are comfortable. Entertainment is a bit outdated, no close captions for English. The flight attendants do not fulfill requests sometimes.
AircraftA330-300
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIncheon to Ho Chi Minh
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"rely on the consistent service"

(South Korea)

Trip Verified | I have to sing my praises for the ground crew at Korean Air as they really bent the rules to get me on this flight. I misjudged the travel time to the airport as ICN is super far from the city and arrived only 25 minutes prior to departure, which should of precluded the staff to allow me onboard my flight (other airlines would usually turn a blind eye). The gentlemen at the counter worked with earnest to process my documents and speedily get me through security. This positive experience continued at the boarding gate where the gate agents greeted me with a warm welcome and forgiveness despite my late arrival possibly causing the flight to be on the brink of delay. The onboard experience was predictable in a good way as I was able to rely on the consistent service that Korean Air offers irrespective of which route or plane I fly - friendly and accommodating flight attendants, good food, mediocre entertainment and time efficiency. I watched a few flicks, requested an onslaught of snacks and beverages and felt gratitude for the generosity in the ground service I received from start to finish while I looked at the dusk of day through my window seat.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSeoul to Ho Chi Minh City
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes