Korean Air

✅ Trip Verified | I was in Prestige Class on the Boeing 777. KE has the latest cabin product - the Apex Suites installed in their B777-300ER aircraft. The cabin configuration is 2-2-2 but every seat has aisle access. Those seated at the window can access the aisle via a narrow passage so that he doesn’t need to disturb the aisle seat passenger. As it was a red eye flight, the meal service was breakfast. I choose the Korean style breakfast of congee with condiments. The seat was wide and comfortable and fully reclining. There was a privacy divider between seats which you can use if your neighbour is a stranger. The cabin crew were efficient and friendly. At the end of the flight, the cabin manager came around to ask each Prestige Class passenger whether he enjoyed the flight. I have to point out some lapses in service which I hope that KE can address. Before landing, cabin crew did not go around to ensure that passengers lifted up the window shades. There was no way for non-Korean citizens to pre-order and pay for duty-free items for collection on board. I had to contact Sky Shop via Kakao messenger to place the order and make payment on board. I believe that this is something that KE should seriously look into as KE is an international company. There was no welcome PA from the flight deck and no announcement on the flight plan and route unlike other airlines. It was only after landing at ICN that a cabin crew made an announcement. I believe that passengers want to hear from the flight deck.

✅ Trip Verified | This is the third time I have used Korean for my transpacific flight. I just want to say that for economy class the extra inch or so of leg room they have is such a comfort compared to other airlines that ply the same route. The service is stellar and the meals are fairly good as well.

✅ Trip Verified | Prestige Class - that got me wondering so I called to hear what that covered and was told that it was equivalent to business, and as you can see on the Korean Air app, they have Economy, Prestige and First Class; it made sense. Wrong. The first long leg from Amsterdam to Incheon (Korea) was fine; own cabin, flat bed - 12 hours went fine. Food good and service OK. Annoying with face masks - only airline I’ve had to wear it for the last year or more. Next leg; Incheon to Auckland I was apparently downgraded to lower class. Prestige is not just prestige; you have to be sure that you have Prestige Suites all the way, because now I had a wide leaning chair, that was too narrow and too short to really rest well - and it didn’t go flat. Even worse; during the little sleep I managed to get, I was woken up twice by the stewardess, because my face mask was not positioned right? Arriving to New Zealand, tired after 30 hours of transportation, I saw that one of my bags (with priority tag on) was wrapped in plastic. Destroyed. In line with luggage service (after spending 1,5 hours in passport line), but finally got the document proving my bag was destroyed. They didn’t have a replacement like mine. Now after spending time again and again on mail, I still haven’t been compensated as they will only pay part of what my bag is worth and only against a receipt, that I don’t have. Prestige class? I don’t think so. Flying Korean Air again? I am sure I won’t.

Not Verified | The airport was clean and fresh, the ground service is nice and boarding is easy & welcoming. Food and beverages are delicious and fresh, and the pillow and blanket included on the seats are comfortable. Entertainment is a bit outdated, no close captions for English. The flight attendants do not fulfill requests sometimes.

✅ Trip Verified | I have to sing my praises for the ground crew at Korean Air as they really bent the rules to get me on this flight. I misjudged the travel time to the airport as ICN is super far from the city and arrived only 25 minutes prior to departure, which should of precluded the staff to allow me onboard my flight (other airlines would usually turn a blind eye). The gentlemen at the counter worked with earnest to process my documents and speedily get me through security. This positive experience continued at the boarding gate where the gate agents greeted me with a warm welcome and forgiveness despite my late arrival possibly causing the flight to be on the brink of delay. The onboard experience was predictable in a good way as I was able to rely on the consistent service that Korean Air offers irrespective of which route or plane I fly - friendly and accommodating flight attendants, good food, mediocre entertainment and time efficiency. I watched a few flicks, requested an onslaught of snacks and beverages and felt gratitude for the generosity in the ground service I received from start to finish while I looked at the dusk of day through my window seat.

Not Verified | Economy seat was wider compared with other airlines, legroom was bigger - the person sitting in front of me reclined her seat but it was tolerable. Food was excellent: they served bibimbap; scrambled eggs for breakfast were soft and fluffy (really nice). You can ask for snacks such as peanuts and instant noodles (Shin ramen, which can be too spicy for some people). As in most airlines, if you want soda, they do not give you the entire can, but they do give you an entire beer can though. The cabin was clean, and the flight attendants keep the toilets clean during the flight. Not too many choices of films and TV shows but it was not a deal-breaker for me; use your earphones (with one jack) instead of the usual scratchy headphones they give out in most airlines. KAL requires the use of face masks throughout the flight but does not announce this before you board - they should; they do provide face masks to those who did not bring any but it's less of a hassle if passengers knew this requirement during booking or at least during check-in. I was happy enough with this flight and will book with KAL in future.

✅ Trip Verified | Just completed a flight from LA to Incheon and it was excellent. Korean Air's strong points are its catering, leg room in economy and in flight service. The bibimbbap I had was super good and you get to enjoy it on nice Korean Air silverware. There's also Shin ramen for those who would like to enjoy a mid flight snack. I also have to give a shout out to the hardworking cabin crew that were vigilant about anticipating pax needs and for defining great hospitality. This other point may not be all that relevant for most, but I found their inflight magazine to be top notch! Not riddled with useless advertisements and boring content, but with excellent editorial pictures of destinations and useful travel tips. Conversely, this is really minor, but compared to major global carriers, the lack of entertainment choices and Wi-Fi is the airlines weak point. Still got to watch a few good flicks though. Overall, an impressive airline where the 13 hours just flew by!

✅ Trip Verified | Non existent customer service. Had flight changed with misleading email titled seat change not flight change emails. Original flight was couple of hours layover in Incheon from Auckland, changed to 23 hour layover with no accommodation given just the lounge, seated separately from my pregnant partner on the flight, worse customer service. Better look for better airlines if you’re flying around Asia, better off with Air NZ or Singapore Air.

Not Verified | Very good flight. Check in and boarding very organized and with a lot of courtesy by the crew. In flight services very efficient, with the crew making sure safety requirements were met by all passengers and high level of attention to provide meals and beverages. In particular I appreciated the services and help I received for some additional requests I had. I definitely recommend this airline.

Not Verified | Very poor customer service. Inflexible refund policy of $400 to cancel due to surgery. Kept on hold over one hour. The service reps were polite but kept saying the exact same thing over and over - were obviously reading a script. Will fly Air Canada and deal with Air Canada staff.