Korean Air

Not Verified | The service by the flight attendants was ok, but for a layover of 22 hours while offering nothing to accommodate the customer, this is very bad policy by Korean Air. Even if transit hotel was not offered, at least offer a meal, pillow, blanket etc.. I wasn't even allowed to take the pillow and/or blanket from the flight to use at the nap zone area. The jet lag from the flight afterwards was devastating.

✅ Trip Verified | Korean Air is a national flag carrier in 2023 that is still not offering WiFi for long haul routes. As a businessman this was an astronomical inconvenience as the flight was 11 hours long! Compared to airlines such as Emirates Korean Air's aircraft, interiors and quality of service is very shabby and below par. Just because it's Korean doesn't mean it's better. Their national airlines are oddly much worse than all of their other forms of public transportation.

✅ Trip Verified | This was a short one-hour flight. My original flight was delayed by an hour so I appreciated the option to opt for an earlier one at no charge. Here were the goods to this experience: check-in was easy, quick and no hassle and the A220 plane used was new and clean. The downside had to do with the boarding process as it wasn’t smooth due to the apparent lack of any procedure and order to the process. Boarding by zones and elite status was not honored despite SkyTeam rules, which KE is a founder. Also, antithetical to a routine domestic flight onboard, there was no beverage service offered likely due to some mild turbulence. In summary, it was a good flight that got me there relatively on time for me to make my connecting flight. If the price is right, I’d fly them again.

✅ Trip Verified | Five stars for service and friendliness. The check-in area and aircraft were spotless but could have used some Asian flair and colour. The best part about the airline is its inexpensive and easy-to-pay excess baggage rates.

✅ Trip Verified | The Korean Air service improved from about 70% satisfaction to 99% for me. The flight attendants were super polite and calm in every aspect of my flights. Their service was great and whatever the orders in whatever the time, it was fulfilled without any hesitation from them.

Not Verified | I am traveling with 12 people and we have already reserved our seat. We planned out who is sitting where on the plane because we have 3 little kids with us and we wanted to make sure they are comfortable on the 6 hours flight. When did check again for our seat an hour before going to the airport and everything was the same. But, when we got to the airport during our luggage check-in, they told use that our seats have been changed. Our group of 12 people were scattered around the airplane. It was so difficult for my 3 and 5 year old to seat during the flight because we did not get the window seat that we reserved. We did ask people to switch but they did not want to switch. This is so horrible. Did not like how they switched up on us at the last minute.

Not Verified | We were very impressed with Korean Air. We travelled business class. The staff were extremely courteous, friendly and helpful. The food was good and the fully flat layback seats and seating area had all of the essentials. Some of the entertainment options were a bit limited, but we didn't mind as just like to relax and read. If I was going to be really picky I could say the seats/bed could be softer. However, the staff more than make up for any small issues. I would definitely travel Korean Air again.

✅ Trip Verified | Great accommodation for economy class. Food was filling, of quality ingredients, presented well. My flight was made Comfortable with the flight essentials provided. Korean brand is visible from the staff to the plane's design. I'll try to do the Free Culture Tour next time.

Not Verified | The crew was so friendly and nice. The food was amazing and the seat was comfortable. I loved their Bibimbap and their side dishes. My favorite part of the seat was how much privacy you had

✅ Trip Verified | I enjoy flying with this airline and would choose them when I can. Inflight crew: kind and friendly. Plane: clean, new, well taken care of. Food: not bad. Entertainment: they could use an expansion of the latest releases.