Korean Air

✅ Trip Verified | Service was consistent throughout the entire trip. Staff is kind at all times (ticketing, in-flight). The plane was nice and clean. They also served meal during this short trip.

✅ Trip Verified | Smooth efficient (and friendly) check-in. Was first time with them and was impressed with the spacious cabin and the good seat-pitch on this red-eye flight. Before landing generous breakfast was served. Very polite and friendly crew.

✅ Trip Verified | I flew with my girlfriend with 2 carry-ons and 2 checked bags each. We expected to pay $100 for each of our second checked bags because that's what the website says. However, we found out while checking the bags that they only allow 10kg per carry on bag. So we ended up having to pay and extra $200 each (on top of the expected $100 each) to check our second carry-on bags since they were both over 10kg. I have never had an airline weigh my carry-ons before. We gave them our credit cards and then once they checked our bags, they told us we had to go to a different counter to pick up our cards. We went there and proceeded to wait for 45 minutes while they tried to charge our cards. There was no one waiting in front of us. It literally took them 4 staff members and 45 minutes to swipe 2 credit cards. They finally told us they would waive one of the $200 charges. We gladly accepted this and left to board. I found out later that they did actually charge us that $200 even though they said they wouldn't. I called Korean Air customer support about this and they told me I had to call a different number because the flight was partnered with Delta. The woman told me the number would work even though I am international. I called that number and it didn't go through even though I used the correct country code. I know they blocked me because the same phone number still works from my girlfriend's phone. Absolutely horrible. The flight attendants woke my girlfriend up to tell her to raise her seat during meal time. They also woke me up to ask if I wanted a meal on our second flight which was only 3.5 hours. It was already half-way through the flight. Don't wake your passengers for such silly reasons. Falling asleep on a flight is already difficult enough.

✅ Trip Verified | No alcohol served to prevent spread of COVID. Yet duty free sales and gifts were fine. Items being given, credit cards and credit machines handled along with receipts. Poor reducing customer service using COVID as an excuse.

Not Verified | Seoul to Jeju. It was awesome. The check in area in Gimpo was busy as usual but crew were very nice and friendly. Seats were comfortable. There were separate entertainment screens but we could only use it on international flights. The flight was on schedule. Overall it was great for a 1 hour flight!

Not Verified | Recently flew from Phnom Penh to Washington via Seoul, in their "Prestige Class" (joined First and Business into one), the flight from Phnom Penh to Seoul, was approx 5 hours and none eventful (Slept most of the way), the flight from Seoul to Washington was a nice flight overall with one of the smoothest landing I have had in a number of years, well done captain. The crew is a different story, they have a preset menu, that includes steak, after ordering the steak medium rare (I understand English is a secondary language, but it took an effort to order including having to point at the menu for the item). Approx 10 min later they came back and told me that they had run out and I needed to order something else, a bit annoyed but I complied, I was in row 9, after the flight speaking with one of my traveling companions, the did the same thing to him and he was up in row 5 or 6. I had red wine with dinner, when the meal was complete my tray top was cleared, without even the offer of a refill on the wine, however I did notice that on the far side of the cabin they were walking up and down offer to that side. I know I could have requested a refill, but when you are paying full fare for round trip tickets (close to $12K) you shouldn't have too. If an item is offered on the menu, it should be available.

Not Verified | I would like to thank Korean Air for providing me safe flight to meet my husband in LA. However, I’m very disappointed with cabin crew from Incheon airport to LA. I am a mother traveling with two girls. A 5 years old girl with slide behavior problems and a 2 and half years old girl. In the beginning of the flight itself one cabin crew with short hair came to instructed me to wear face mask for my babies. I did all the ways and try my best to put face mask on them as I also scare of the spreading to my little angels. (I am vaccinated and wear face mask in my entire flight). 11 hours flight 3 cabin crew came to wake me up to put face mask on my sleeping girls. I couldn’t count but 11 hours I couldn’t take even an hour rest. Before this flight I just take 5 hours flight from PP and layover almost 13 hours. I was extremely exhausted and couldn’t rest at all. The short hair cabin crew rudely tell me, it is my responsibility as a mother to make them wear face mask all the way, otherwise she would report to the police officer in the US that I break the law since US require child 2 years plus to put on face mask. I told her, I have tried but children feel uncomfortable and removed and screaming and crying. She told this is her duty to make my children wear face mask, I told her I completely understand her but what can I do if they scream and pulling it out each time I put it on. I told her I need rest please. I begged her to try to understand my situation but 3 of them didn’t let me rest at all. They try to read US law to my babies and took video of that, that the worst part I couldn’t bare. Finally we arrived the US pot, yes two police officers were waiting for us, I couldn’t go to the immigration check. Another Korean lady read what the cabin crew have note to the US officer, she even reported that my girl kick the front seat and trying to push and punched her. 2 police officer only asking, if the mother wear face mask, they say yes. Yes I did. Than they said what the problem. I can see their facial expression after hearing what such heartless carbine crew report. They have no problem at all because they understood that they are small kids. She was not satisfied, in between she came and complaining that my girl show violence on her. I told her I am sorry for her misbehavior but she was not even touch her. Then she look a bit ashamed and no words to say. I don’t blame the company but I blame to cabin crew who is heartless and stupidly trying to impress her boss how good she is. Finally, the Korea lady in the US airport understand my hard time so she help me to push my smaller baby through the immigration till the baggage claim. I thanks her for that but I swear I never by Korea Air again if I have options.

✅ Trip Verified | Honolulu to Seoul-Incheon (proceeding to Hong Kong) in June 2019 - but I'm going to focus on the Honolulu - Seoul leg only for this review. This was my 7th flight on Korean Air - and all of this started on a very speedy, no-nonsense check-in process at Honolulu International Airport. The immigration checks were quick, and after a short bite, I went to the gate 2.5 hours before departure time. The boarding gate staffs were overall great - so does the cabin crews. I was welcomed in a friendly way. Upon reaching my seat, I figured out that my seat was comfortable in terms of legroom, with tons of features, but the seats were quite firm and hard, and there were several kid stickers that the cleaning crew had missed. Not a big deal for me. Throughout the entire flight, the crew kept on being friendly to me - they asked everything, even asking me if I have ever tried Bibimbap before - my 1st meal for the flight, which tasted very good. The 2nd meal of mine served before landing was beef with rice, which tasted good, but the meal presentation made me deny the 5-star rating. By this point, the crews were still very friendly but they couldn't hide the tiredness they had after the 9-hour journey (which is normal). The biggest blow of the flight was the IFE - hence why I didn't give this flight a 10/10. The IFE, for me, won in terms of responsiveness and layout, but the contents were very lacking, especially the movie section and music, with most of them being 13+ or 16+ contents, with only a few contents that were appropriate to be accessed by everyone. The saving grace of the IFE was the game sections and the onboard camera facility. Actual departure and landing time were pretty on time. In conclusion - apart from the IFE (which, according to their social media sites, has been renovated), this flight was one of the best (well, in fact, the best!) flights I've ever taken in 2019, with the crew becoming the shining stars of this flight.

✅ Trip Verified | San Francisco to Clark via Incheon. It is really a great flight even if I only had to pay about 630$ round trip going to the Philippines. It is not a direct flight but it is more comfortable than the usual direct flight airlines that I take to go home to the Philippines. Their trays on the seats are less slippery and food trays have a stopper underneath to prevent it from sliding while eating. They serve with silver wares instead of plastic ones. Their food is really good. I had Bibimbap for dinner. Their attendants are so attentive and helpful. We travelled with our toddler and he wanted to walk around the plane but if I stop him he cries. Whenever he cries, the attendants approach us and play with my baby and walk him around the plane. Provides toys and something to keep the child busy. They never sleep throughout the flight. The bathroom has sensor faucets you don't have to touch or press anything unlike in other airlines. Their sink has automatic flush so water goes down while using it and doesn’t clog. Every time I used the bathroom, I noticed the tissue paper was folded like it was not used. They maintain their bathrooms clean and neat. Very helpful ground attendants too. I had a problem with our schedule so when I booked, I didn’t book return for my US national hubby and baby but they helped me be able to still make it to the flight and when we arrived in Korea and PI, some agents came to assist us making sure there wouldn’t be any problems at the immigration. Truly satisfied! From now on I will see to it I will fly Korean Air whenever possible.

✅ Trip Verified | My family and I had a flight from Cebu to Dallas via Seoul on March 4, 2020 but due to the Corona Virus, we had to cancel. The customer service rep said they were going to charge us 300 USD for cancelling. I need more clarification about the refund process but I can't seem to connect to their US hotline. Sad. I love Korean Air. I always have a good experience with them but this really disappoints me.