KLM Royal Dutch Airlines

✅ Trip Verified | KLM's customer care is useless. When it good, it's good. But if you have any sort of issue with your KLM flight is like dealing with some low cost airline. Their customer support agents can't help you with anything, I'm not even sure why they are still employed and why they are willing to put themselves through it. I got refunds rejected with no details, just "because it does not meet the criteria listed on the website" with no additional details. They have an army working at Schiphol, but only a handful of agents at the customer support desk that would have to help hundreds of travellers in case of any issues. Their in-flight services are also just a tad above low cost. KLM just gives you the vibe of a has-been airline. Complacent employees, complex services, and they have the attitude they make you a favor by taking your business.

✅ Trip Verified |   My experience was a nightmare. After having a poor experience, some years ago, I decided to give KLM another chance. My first flight was in July from Paris to Manila via Amsterdam. It was “OK,” but nothing to write home about. In August I was traveling to Athens with my family when a flight was changed and I was shuffled to KLM in order to be able to connect with an ongoing flight to a Greek island from Athens. On boarding in Paris, we were told that my granddaughter’s infant seat could be used on the plane. However, when we got to the plane, the infant seat was basically seized and we were told that it had been gate checked. It was not. It did not arrive in Athens for three weeks. Moreover, the other five suitcases that we had checked did not arrive either. It was exasperating, because we had rented a large space and were expecting seven other people to join us the following day on the island. Although I realize that “it is what it is,” the baggage experience with KLM was crushing, really depressing. Although we were late for our connection to the Greek island because of the lost baggage, which required filing immediate claims, KLM refused to cover any expenses of our overnight stay at a hotel. After we arrived on the island of the following day, which required buying five new tickets, the telephone numbers and email address provided by KLM to check our baggage never answered one single inquiry, and there were many – more than 10. We finally found the baggage ourselves, because my son was traveling with an Apple AirTag. However, we could not inform KLM of that because no one was answering either phone or email. We finally received five of the suitcases on the fourth day of our trip, and the infant seat on the last day of the trip, weeks later. If there had been even the slightest caring message, or concerned response from KLM, I would not be writing this review, but throughout, the KLM response was shameful. I will never fly that airline again.

✅ Trip Verified | KLM City Hopper AKA regional route. With low expectation of the KLM crews based on previous experiences, flown with Rude and arrogant crews. It surprised me with the smile on their faces on a short hop to the German's capital so does vice versa. Booked economy fare and upgraded to economy comfort with extra leg room seats that was done few hours prior to departure as Skyteam Gold holder's entitlement. Both Flights were smooth. Non-english speakers just be prepared to be lost in translation when hearing KLM's announcement as they only do it in English despite it's a Dutch flag carrier. Lounge at Schengen gate is great. KLM is now recommended although the 10 Euros booking fee per booking is still exist even though booked on KLM's website.

✅ Trip Verified | It was a flight operated by KLM Cityhopper. It is however much lower comfort compared to same route operated by KLM using Airbus/Boeing planes. 1h delayed flight with poor ground force communication. Tight space even in business class, having to share personal space with person seated next to me. Crew always very friendly as usual high standard KLM service.

✅ Trip Verified | One of the few airline still respecting scheduled times. Crew extremely helpful and kind. Good variety and upper quality food. Sodas and snacks were available all flight long

Not Verified | KLM is becoming one of the world's worst. Cancelled the 13:30 flight from Ncl to Ams for allegedly 'bad weather' 2hrs before the flight (we were at the airport), then they booked us on another flight (17:30) same day and as a gesture of goodwill they offered an upgrade then whilst at the airport. 2hrs before sent an email booking us the next day and when we called then, they said both bookings were an error, booked us on a different flight and believe it or not, the 'goodwill' upgrade offered was withdrawn.

Not Verified | I seem to be yet another KLM patron that has had to endure the nightmare of lost luggage. In my case both my wife and my own luggage was lost for almost 40 days. The entire duration of our European holiday. KLM were not interested at all in the lost luggage but rather told me I had to deal with "Swissport" the luggage handling company. Swissport rarely answer their support phone line and never respond to emails sent to their support team. Over a three week period I attempted to contact them over 20 occasions, having received 3 responses. Impossible and frustrating. After 31 days the luggage was considered lost and I was told by Swissport that they would no longer help me find our luggage. I was told to raise the problem with KLM. The nightmare continued KLM as you try to engage with a support representative. Eventually when KLM are ready to engage with you, you will get to communicate with a support person and progress is made. After the frustration, delays, misinformation and time wasting your case will get closed with most (in my case not all) of your claim being satisfied. Good luck if you loose your luggage on a KLM flight

Not Verified | I purchased a ticket from Amsterdam to Catania passing via Milan. Only they did not clearly state that this flight was from Amsterdam to Milan Malpensa and then i had to go on my expenses to Milan Linate airport to take the 2nd flight to Catania. The first flight was in delay and i had to spend 115 euro to go the other airport by taxi to not miss my second flight. This ticket was done by KLM website, searching a flight to Catania from Amsterdam. When i contacted them they refused to help me in any way, not even by refund me money i spent for the taxi.

✅ Trip Verified | Horrible customer service, baggage lost and deny of the promised refund. This horrible airline just "lost" my baggage in Amsterdam instead of sending it to Ecuador. They told me already when we landed, so clearly KLMs known fault. I got really into trouble as the check-in baggage needed about 1 week to arrive and I had my diabetes medicine in it. I tried to reach several times the corresponding numbers, but they ignored me on purpose. After this nightmare was over and I finally got my baggage and medicine back I continued my holiday and after getting back applied for the refund of $80 for clothes and stuff for the first week. The airline even rejected my request with the reasoning that I am a few days too late to apply for a refund. I tried to reach them again, but I get ignored since then. Really disgusting behavior and I suggest you to avoid this bad airline.

Not Verified | Flew back on KL736 on 13 September 2023, seat 1A full fare business class. Seat is damaged and does not recline. Purser, embarrassed, offered a €200 refund. Today, 19 October 2023, still nothing. In the KLM claims website it states “you were not satisfied with your seating” whereas the truth is the seat was not functioning, not reclining and not responding, as should a chair in (overpriced) business class! Why not call the facts, instead of stating a misleading distortion of the facts?…This of course camouflages KLM’s unwillingness to issue the promised voucher of €200, the least they can do as an airline that calls itself respectable and reliable. A true disappointment, and by far not what a KLM in the distant past used to be.