KLM Royal Dutch Airlines

BHX-AMS-PEK return code share with China Air. Have flown many times with BA Virgin Lufthansa Air New Zealand etc and KLM was by far the worst especially the legs operated by their code share partner (not necessarily KLM's fault but when buying tickets through an airline you expect equivalent level of service throughout). Meals and refreshments were awful IFE most rudimentary and other passengers allowed to ignore safety rules such as cabin baggage limits and seat positions for takeoff and landing. Could not discourage using KLM strongly enough.

KL705 AMS-GIG on May 21. Very good crew who were very service minded. As always priority bag system doesn't work upon arrival but besides that everything works very well. Looking forward to when the new business class cabin comes.

STR-AMS-JFK return. Planes were clean but seemed pretty old. Food was so-so selection of movies poor. Staff friendly. Be extra careful with KLMs terms and conditions absolutely no refund if flight cancelled in most classes! Even most LCCs handle this better.

AMS-DMM. The service is very nice always smiling and makes you feel comfortable. The only problems are the TV screens it is very old and the resolution is not that good but if you excluded that from your evaluation everything else is perfect.

London - Bangkok with a lengthy transfer in Amsterdam. The staff were atrocious the food average and the IFE appalling with screens that were useless. One of the poorest flights I have experienced. Will not fly with this airline again if avoidable.

I'm elite member Flying Blue and fly to Rio de Janeiro from 4 to 5 times a year. I have determined that the value of the trip will depends very much on the cabin crew who are just on the flight. On my second last flight KLM 705 on April 10 the cabin crew were excellent whereupon KLM 705 June 16 cabin staff were of a very low level. Some staff will do everything so the guest will enjoy the journey while another crew sees the guest mostly as a distraction to their work. Aircraft's are ok but no more a major upgrade is necessary but what really makes the experience of KLM worthy as a choice is cabin crew. When you then met with such a low level that the recent trip was to the re-election of airlines to be something relevant.

Amsterdam to Berlin. I do love Schiphol and the Dutch. A great airport and a great airline. On time friendly professional. Can't really complain too much. Good as always.

I flew twice with KLM from Hamburg to Cape Town via Amsterdam. First time the return flight to Hamburg was delayed and we were stuck in Amsterdam for 10 hours without any service (not even a cup of tea) or information. The 2nd time I flew with KLM was the first time I have ever got hungry on a flight: between 6am and 2pm we only got one dry cookie on the flight to Amsterdam and a small bag of nuts on the following flight to Cape Town. First real meal was at 2 pm! On the flight back breakfast and the first hot beverages came at 11.30am (time of departure location) which is really late when you are awake since 5am.

YUL-AMS-MUC return C class. KLM is a very good product cabin crew are always smiling and providing excellent service much better than other 4 star airlines. They still fly the MD11 plane on the Montreal-Amsterdam route which I like flying but Business configuration is a retro concept with non flat bed oldish screens ageing cabin. Air France-KLM lounge in YUL is a joke in AMS is great a lot of services variety of food fast wifi comfortable coaches nice view etc. Inflight meals were OK nothing gourmet but still above the average point excellent wine selection. The only negative comment on my way back from Munich to Amsterdam the crew thought I was a non-rev KLM staff employee not allowed to get meals or refreshments due to incorrect info from the ground staff at the airport. The crew apologised and served me a different meal still good quality.

AMS-NRT-AMS. Again a very nice and pleasant experience. I really enjoyed the Dutch Channel on AVOD and the movie and documentary selection in general. The choice is extensive. The interiors of the aircraft's were really clean toilets remained clean and flights were nicely on time. Cabin Crew were very nice and smiling on all sectors and to all passengers. The Japanese meal selections were very tasty and large in portions.