KLM Royal Dutch Airlines

Flew from SIN to AMS return. Very poor economy class seat especially for intercontinental flights above 10 hours. Seats are extremely squashed (not sure why KLM adopted a 3x4x3 seat layout when other long haul airlines rarely do). Recline is absolutely horrendous for an overnight flight - the seat was definitely not suitable for a night's sleep maybe only a short 30 minutes nap. Furthermore KLM's economy class tickets are not cheap - merely cheaper than top notch Singapore Airlines by 120 euros. Therefore I do not get why KLM is so cheapskate to pack so many people in economy class on very poor quality seats. The seats are so cramped that passengers have so much difficulty getting in and out of their seats to use the lavatory! That said the service was good and the flight attendants were meticulous and more than happy to walk around offering snacks and drinks every hour even when passengers are asleep. Nonetheless never on this airline again for long haul flights maybe a short 2-3 hour one.

KL713 Amsterdam - Paramaribo January 2015. Absolutely superb. The new KLM Business Class is excellent. I had seat 1A a single seat which was comfortable offered plenty of personal space and was quiet. The service was attentive and discreet and the food and beverage service quite fine' most certainly comparable to US carriers' First Class catering. Everything about the flight went well from check-in to arrival in Surinam. I like this new KLM product and will be back to try it again!

Flew with KLM Business Class from London Heathrow via Amsterdam to Dubai. Check in at the Sky Priority desks was quick polite and seamless. FastTrack was quick and the Skyteam Lounge at Terminal 4 Heathrow is excellent. Boarding was efficient with priority very clear for Sky Priority passengers. The short flight to Amsterdam was very good with a high quality snack and very friendly crew. Arrival at Schipol was 20 minutes early. Unfortunately Schipol Airport is undergoing refurbishment which makes it something of a mess but the lounge was welcoming and not too crowded. Boarding from Gate E7 was very disappointing. It was a mess. Everyone had to go thru a security check and the queues were long. Then once thru security it was standing room only. Boarding was just a rugby scrum as people tried to get out of the claustrophobic boarding area. On board the Dubai flight the crew were very welcoming. Departure was on time and the on board product was very good. I am used to the KLM Business Class seat and while it may not be a flat bed it is fine for the approx. 6 hour flight to Dubai. Food was as usual of a high standard as was the overall cabin service. I have been loyal to KLM for many years and that loyalty will continue.

KL808 7 Jan 2015. KL807 25 Dec 2014. I have been flying KLM rather regularly now since I need to maintain my Flying Blue membership. Sadly I still miss my Miles and More days especially flying Lufthansa. Like Lufthansa KLM is indeed reliable. But it is bland - or blander if one doesn't think highly of Lufthansa. My last flight with KLM - long haul to MNL and back to AMS was ok but the business class seats were the old ones. Service was rather poor as the flight attendants designated to and fro TPE (both) failed to deliver on my request for a drink and when followed up would say that they can no longer serve any drink. The lounge in MNL is awful. And the stop in TPE wastes passengers' time.

What can I say about long haul KLM? A true tale of extremes: Pros: Value for money (only £560 return ABZ-SIN via AMS). Lounge at AMS (free food drinks wifi and showers via Petroleum Card). Food and Beverage onboard was to a surprisingly good standard for economy airline food and freely available. Staff were attentive and helpful. Cons: Seat didn't recline anywhere near as much as it does in any other airline Ive flown with and felt really cramped - I found this odd given the Dutch are the tallest in the world! IFE was so dated and a limited poor selection of music films and TV. Cabin decor is dull. All in all not too bad but the cons niggled away at me.

I travelled YYC-JNB return. They made the 22 hour journey enjoyable! KLM staff are professional and friendly my seat was comfortable the plane was clean and the food was good. My only complaint is the lounge at AMS. What a waste of time and load of unnecessary aggravation. Crowded staff ignored me and I never did get my much needed shower. I didn't even bother with it on the trip home and just did a modified sponge bath in the public bathroom with wet wipes.

Stockholm - Amsterdam - Nairobi return. The outbound journey was very pleasant with everything going very smoothly and the comfort in terms of seating food and entertainment was just fine. However when going back home we were notified that our flight was cancelled for unclear reasons that KLM did not want to tell us (we still haven't gott any explanation more than two months later). We got a less comfortable alternative journey home which worked out alright. I guess cancellations can happen but the way KLM handled this one makes me a bit hesitant to choose them again.

BKK-AMS B747 in the updated business class. Despite booking a specific seat and confirming it 3X I did not receive the seat. This was unacceptable and the airlines response was sorry too bad. Not the most intelligent way of treating a business class client. Check-in was disorganized and time consuming which was very odd for BKK because I have never experienced this at BKK. Part of the problem is that there is a scrum approach to check in. Boarding was equally disorganized and unusually unpleasant for business class on a BKK long haul. The plane departed late and arrived late but the Captain's honest explanation made it a non issue. The professionalism carried through to the on board service crew who were some of the most cheerful and efficient FAs I have experienced. Meals were disappointing as they were uninspiring and overly salty. Beverage selection was decent. The new seat left me with a sore back after 12 hours. KLM missed an opportunity to catch up with airlines such as Cathay EVA and ANA as the new seats are nothing special and still leaves KLM as a class below the aforementioned airlines. The amenity kit while nice looking was basic and again not as useful as Asian carriers no slippers were provided which is unusual on an Asian flight. Nor was I able to get a newspaper. First time on a long haul flight where newspapers were not available to me in the cabin. IFE was varied and ok although the map program is as bad as Air France's and not very informative. Overall it was a generic flight that got me where I had to go safely. The Dutch flight crew were excellent while the Air France/KLM ground crew in BKK were mediocre. I would not recommend KLM as a carrier on this route unless a direct flight to AMS was required as there are much better options available with the Asian carriers.

Abu Dhabi - Amsterdam - Billund. Flight crew were ok. Not very helpful at times. Food was below average. Toilets were not very clean and my seat was Broken! Entertainment system out-dated and on occasion had ear piercing noises. Wont be booking with them again.

Return flights from BRU to YVR via AMS after New Year. BRU to AMS flight delayed due to late arrival of incoming aircraft by 15 minutes we boarded the plane Captain was there to greet all pax upon boarding. Then captain took PA to inform us of further delay by 30 minutes as Schipol Airport have strong winds and to delay take-off in BRU until weather in destination cleared. Most pax including me had tight connections but again managed to catch onward flight. KLM is a very efficient airlines when it comes to baggage handling with tight connections. Food and drinks offered are ample and nothing to complain about. What amazed me is during second meal service 2 hours before touchdown in YVR I asked the purser for coffee but responded that it will be offered after the meal service are all done and after an hour she still recall that I asked for a coffee given the flight is totally full and very busy.