KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1588 reviews
5/10
4 star Skytrax Rating
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1/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

BOS to BHX via AMS. We booked in advance but were informed a couple days later that the second leg of our journey was cancelled and that we were rebooked on a much later flight. A sensible connection was available but we were told that it was impossible to make. When we took the flight we made it to earlier connection with plenty of time to spare but were told it was now impossible to transfer. Even with an eight-hour layover it was impossible to transfer to another other flights because of our baggage. The transfer desk was extraordinarily curt “Impossible” and “No” were all we got. Our rebooked flight gave us separate seats and we were offered the option to change for €10. Shoddy treatment all in all.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

Heathrow to Havana Via Amsterdam. 14 Dec 2014 back 28 Dec 2014 Business class. B737-900 Usual 3 seats for 2 passengers out of London. A330-200 onto Havana 2-2-2 Old business class seats but still comfortable even to sleep and I'm 6ft 4. Service fabulous on all flights food very good and would recommend. Transit very easy in Amsterdam.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

KLM Royal Dutch Airlines customer review

(Germany)

Flying from Hannover (Germany) via Amsterdam to Sydney (Australia) and had booked a cityhopper flight to Amsterdam a day prior to the intercontinental flight to spend a day in Holland for business as well as personal. That flight KL1904 HAJ-AMS got cancelled (no early info no reason given) and the way the KLM staff (incl. agent in Hannover) handled information assistance rebooking was terrible. Unfriendly not knowledgeable uninterested - passengers were treated with a "don't know can't do take it or leave it" attitude. This is being continued at Amsterdam airport where no interest or customer focus is shown (ie. by lounge staff) when after all I am a day late (having missed all appointments in Holland). KLM is cheap and nasty. If nothing goes wrong quite acceptable but customer service leaves a lot to desire that includes their website and phone service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

KLM Royal Dutch Airlines customer review

(Netherlands)

AMS-PTY and return. I flew with KLM for the first time. The reason was the price and the flight schedule. Departure was late because of the fog. The captain informed us well and during the flight they gave information about the connection flights in PTY. Onboard the seat felt very narrow. It was onboard of a 777-300ER. Not much choice on the IFE but for me it was enough. The crew was very attentive and friendly. The food was good especially the icecream the served half way the flight. On the return I flew with a 777-200. It was on old plane but the seats were more spacious. The screen for the IFE was bad smaal and you couldn't see much on te screen in some positions. The crew was friendly again and there was good food. What I also liked is that the crew offering you plenty of drinks and after dinner they offer you liquor. Nice touch I didn't saw it on other airlines I flew with. We departed and arrived on time. So overall a good experience. I would definitely choose KLM again if the price is right. It's not very special but it's good and they have a nice crew. The only thing is that they have to renew their fleet. The 777-200 feels quite outdated.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

KLM Royal Dutch Airlines customer review

(Belgium)

Taipei to Amsterdam. I am quite familiar with that flight and I already know the defects (old air plane etc.) but I chose it nonetheless because of the convenient schedule. On my last trip the impression is that the company was saving money on every aspect. The food was shameful. The main dinner dish was pieces of chicken in a brown sauce with some peanuts in it. The breakfast made even less sense - the main food was one square omelette with one bacon slice served with two pieces of cheese and one stale croissant. The inflight entertainment / control did not work and this meant no reading light throughout the whole trip no possibility to call the cabin attendants (even to get a glass of water I had to jump over my neighbour). All this on top of the old airplane lack of privacy and an extremely uncomfortable sleeping position (as the seat is not horizontal every time you turn then you have to climb up the seat again). The ticket cost 5000EUR return I would not recommend it - a shame KLM fell so low.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

KLM Royal Dutch Airlines customer review

(Netherlands)

KL1383 Amsterdam-Warschau (19/11) on Boeing 737-700. Wonderful flight as always! Nice crew tasty sandwiches a good selection of drinks (served twice!) and comfortable seats!
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

KLM Royal Dutch Airlines customer review

(Netherlands)

KL1602 (FCO-AMS): I would describe the whole experience as efficient yet comfortable. As this is a short flight (2 hours) the crew managed to make the flight pleasant. The service was offered twice the first with sandwich with cheese and selection of drinks (hot beverages and soft drinks) and followed with tea and coffee with biscuits. Crew were nice and helpful for the full flight and noticed how they are really aware on recycling meal packaging after meal service was completed. Totally recommend KLM for the regional Europe flights as they have managed to make the flight comfortable and seamless.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

Rio de Janeiro - London via Amsterdam B777-200. Overnight flight from Rio to London - lucky for me I got an empty seat next to me. The seat actually felt quite roomy for economy class seat pitch seemed generous. The exit row upgrade was absurdly priced at £120 (on a £490 flight) at time of booking - for comparison the first leg with Air France was £50 which I paid. KLM also offers 'economy comfort' which seems to be premium economy but at €180 to upgrade I ignored - you can check out on the seat map if you actually get more room but I looked closely on the way out of the plane and there is no discernible difference in pitch and still a 3x3x3 configuration. IFE was exceptionally poor on this flight - I'm not sure if 2014 has been a bad year for blockbusters but very little worth watching and each TV show only has one episode which is very annoying. Why would you only want to watch one episode is beyond me. Food was pretty decent though and the service attentive so overall a positive flight. Amsterdam Schipol a nice airport to transfer through as well.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

KLM Royal Dutch Airlines customer review

(Netherlands)

Early Sunday morning flight on 9 Nov AMS to MAN on a KLM 737-800. Flight left a little late but the very short flight time made up for the delay. Arrival 10 minutes before scheduled arrival time. Professional and friendly crew. Service with a smile. Catering was nothing special tea and a cookie but nothing more was expected. Excellent value for money only 112 euro return. Actually much cheaper than so-called low cost carrier on this route. Return pretty much the same. Arriving just 5 minutes late in AMS due to the long taxiing after landing. Well recommended.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

KLM Royal Dutch Airlines customer review

(United States)

Flew JFK-JNB via AMS. Seats were uncomfortable close to no recline cabin was hot and the food was pretty poor. Heard a lot about Schipol airport but it turned out to be a cross of La Guardia and Frankfurt. I don't recommend KLM if the flight is over 7 hours long.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no