KLM Royal Dutch Airlines

My wife and I flew from Montreal to Amsterdam return. Economy Class is excellent. Staff were professional and friendly. Our seat was comfortable offered plenty of personal space. Flight attendants were warm and friendly food offered for dinner and breakfast was sufficient and tasty. Rounds of water and juices offered frequently between meals.

TLV-AMS-TLV within 48 hours so was hoping for nice comfortable flights. Both flights in economy comfort but seat as hard as all other seats. Food lousy as always with KLM. Crew rude treating some passengers as cattle. KLM not for me anymore that is sure now.

KL1158 KL0643. May 20 2014. We flew from Gothenburg Sweden to New York JFK via Amsterdam. The upgrade to comfort class for the long haul sector was a very reasonable extra fee offered during the booking process. The "comfort" cabin very spacious. The staff were genuinely friendly and made the whole trip a brilliant experience. I would gladly fly them again.

Flew Business Class from NRT to BCN (via AMS) in seat 4E of the updated 747-400 aircraft. Besides this plane being ancient and the fact that I felt sorry for all the people by the windows with no direct aisle access I had a terrifically smooth flight. I had heard about and seen photos of odd dishes served but not on this flight. All food throughout the flight was delicious plentiful and served on interestingly designed dishware. Previously I experienced some plastic items but not this time. The AVOD was OK but did not have as recent offerings as their partner Delta and the quality of the large screen was milky. The seat was surprisingly soft and was comfortable in any position including lie flat. The toilets were cleaned throughout and FA were always available in the galley with smiles. The FA were remarkably genial and good at their jobs. There were two toilets dedicated to all of business class and I never once saw an economy passenger try to enter. Overall I loved my flights. The connection on a 737-700 was more of the same with continued good service and food though the intra-Europe seats are not that comfortable.

Excellent flight crews but horrible customer service. Flew IAD to AMS to LYS and had attentive and friendly flight crews. But when checking in on-line saw banner advertising 80% business class and upgraded for IAD-AMS. At IAD learned that I had been ticketed business class only AMS-LYS which is not what I had bought. Of three customer service reps at IAD only one spoke passable English. That one explained that he could not change my ticketing and issue a refund but charged me $64 extra to have two seats by themselves. At AMS friendly customer service also told me they could take money but not issue refunds and could not change seat assignments. Back at home after my trip I called KLM which transfers you to Delta customer service whose recording says it's 2-3 hours to talk to a customer service rep. On-line refund app allows you 200 characters to state your case and (per an annoying pop-up banner) allows no punctuation. Took 40 minutes to submit my refund request. So I would give their in-flight crews the highest rating but their customer service the lowest.

LHR - Cape Town via Amsterdam. Because my wife and I are tall we purchased seats in the 'Economy Comfort' zone not cheap at £130 each but money well spent for a trip of 11.5 hours. The flight experience was as good as it could be. The crew were friendly and attentive offering plenty of food and drinks. The entertainment offered on the 777-200 was a bit limited but there was enough to keep us amused. It's the first time was have used KLM for long-haul and based on this trip we'd be happy to use them again.

Amsterdam to Bangkok Business class. Booked seats 9 months before travel and selected seats. On check in day found computer had decided to sit us on opposite sides of the aircraft: as it was our 40th wedding anniversary celebration didn't go down well. Eventually managed to get two seats together. Boarding at Amsterdam was a bit chaotic. Aircraft was B777-300: unsure of the age of the plane but business class cabin in my opinion looked drab and dingy when compared to say Qatar. Seats were OK and everything worked. AVOD worked but choice of movies was definitely limited. Food choice was also limited and wine selection was restricted. General comfort was OK. The really good aspect of this flight was the cabin crew. They were extremely attentive and welcoming especially the senior purser and they were all very professional. In spite of that I will not be considering KLM again especially as the flights undertaken do not appear to have been added to my Flying Blue account.

Bangkok-Amsterdam in world business class. Boarding at Bangkok was OK. Travelled in seats 77a and 77b on 747-400. This cabin is reasonably laid out but the decor reminded me of early thirties Odeon cinema: rather lifeless and lacking warmth. Seats were OK and everything worked although the headrest was non adjustable. AVOD worked but limited choice of movies. Toilets were clean and had a good range of toiletries. Food was OK not outstanding although compared to the outward journey it was better. As on outward journey the cabin crew were excellent and went out of their way to ensure that wherever possible they made the journey as comfortable as possible. I can't say that I was over impressed with KLM and would not travel with them again I would use Air France.

Glasgow to Johannesburg via Amsterdam return. First flight in the morning at 06.00 on a 737-700 on the short flight to Amsterdam. The next flight to Johannesburg was on a 777-300 sitting in the aisle seat in the middle row of four which was comfortable and had enough room and it was the same on the return flight too. On both flights there was nobody beside us so my wife had three seats to stretch out and sleep. The flight back to Glasgow was on an Embraer 190. The crews on all the flights were excellent on the short flights we received a sandwich/snack with coffee and juice and on the long haul flights we received a very tasty hot meal a liqueur with coffee ice cream and the crews came around with plenty of water and juice to keep us hydrated. For economy class the level of service was very good and will happily fly with KLM again.

KLM Asia: Was an interesting flight and was glad to get to the destination in the end! Flight was delayed in leaving due to a crew change pilot then took a wrong turn on the run way and we were stuck waiting for a while. Most of the passengers were just stuck waiting in their seats - the crew had not passed around the headsets so there was nothing to do. Had pressed the service button while waiting to get a set but the crew just stayed in the galley talking to each other (not in their seats waiting for take off). Once we left the IFE was good food was ok - they were serving cups of coke but not cans - although if you asked for a Heineken you got a can?