KLM Royal Dutch Airlines

Out of ten airlines flown in the past 20 years I can honestly say KLM is the best. Not only did I found the seating space excellent but the inflight service from the cabin crew was super. Flew from Amsterdam to Cape Town on Friday 17 April.

Three recent flights: AUH-AMS-NCL-AMS-INC all good no problems. AUH-AMS was quite comfortable being a night flight all was very quiet AMS-NCL short hop across the North Sea very pleasant cabin crew on a smooth flight. NCL-AMS again no problems. AMS-INC was a night flight the cabin crew were exemplary and diligent in their duties making for a very comfortable flight. The food was very good and service was excellent although the World Business class doesn't have individual cocoons like the middle eastern airlines the seats are more spacious and overall more comfortable. I can certainly recommend KLM.

1/4/15 KL1395. 5/4/15 KL1396. FCO-AMS-LED-ASM-FCO. The seats are too small and the food is cheap. On the other side flights were on time and the customer care is one of the best. I will recommend flying with them.

BAH-AMS-CPT. Good flights all on schedule. Food cabin crew and entertainment all acceptable. No problems.

Rio to AMS in EcoComfort. KLM asks for absurd prices for the upgrade in this case approximately one third of the full return fare of just one leg upgrade. Got seat 14A last seat in the Economy Comfort section which on KLM is not cordoned off from ordinary Eco section. I usually opt for a window seat so as to be able to lean against the wall to catch some sleep. This seat and I trust 14K as well suffers from a major design flaw. It misses a window and when it reclines the pax head levels off with the window of the rear Eco seat making it impossible to lean against the wall. Trying to fill the void with a pillow won't help either because the pillows provided are just too tiny for that. Moreover probably due to being in the last row in the EcoComfort section the seat does not recline as much as other seats in the section. Understandably so obviously because if it did it would leave too little space for the Economy seat behind. My clear verdict is that this seat is not worth a dime let alone the absurd price asked and paid for it. The fellow passenger behind me in row 15 made a better judgement. He saved the upgrade money and had 3 seats for himself alone to lay down and doze off while I was trying to find the least painful position to close an eye on an 11 hour flight. As if the dismal seating were not enough the service was truly KLM unworthy. Flight left around 9.15pm and it took 1hr 30 mins to start dinner service. Food itself was very much inedible. The flight attendant assigned to my section was very unfriendly in fact bordering on obnoxious. All in all one of the worst experiences I have had with KLM. An inferior seat compounded by a dismal service.

I flew from IAD-JRO via AMS round-trip four legs of 7+ hours each. The food and service are decent enough perhaps slightly better than United. However their aircraft are certainly ageing and there is no aspect of the airline that could really be qualified as "excellent." Further they actually prevented me from accruing airline miles with a partner carrier something generally unheard of. Apparently this is because my flight was "discounted" despite carrying a four-figure price tag. Most legs were also delayed. I have flown on all of the other large Western European carriers and would generally recommend virtually all of them before KLM.

LHR-AMS round trip in economy comfort. KLM flies from T4 at LHR which is so quiet by comparison with the others. Everything worked like clockwork: bag drop boarding departure on time. Lovely crew on board the 737-900 and the economy comfort seats are definitely more spacious and with a good recline. Return leg was very similar: fast bag drop (with the hi-tech DIY machines) easy boarding (although remote stand this time) friendly crew on time departure and the economy comfort seats were actually business class seats on the Embraer 190. All round good job and I would definitely fly KLM again.

MUC-AMS-GIG on B738 and B772 aircraft. All flights on time. The long haul flight to Rio was even 40 min early. Crew was friendly and attentive and made several drink rounds. Food was good and plenty too. My complaint is the very uncomfortable seat on the B 777-200. I like KLM and will fly with them again but they definitely have to update their economy seats on their B772.

TLV-AMS-TLV within 48 hours so was hoping for nice comfortable flights. Both flights in economy comfort but seat as hard as all other seats. Food lousy as always with KLM. Crew rude treating some passengers as cattle. KLM not for me anymore that is sure now.

I traveled from Nuernberg to Dubai via Amsterdam Business Class on KL1888 connecting to KL429 on 28th February and had two exceptionally enjoyable flights with excellent crew service and catering. The one hour flight to Amsterdam was with KLM Cityhopper on an Embraer 190. The crew were attentive and jolly and the meal a salad was excellent. The connection at Amsterdam was easy and despite being just over one hour was not a rushed one. On board the Boeing 747-400 I was seated in 1A (a seat by itself). The Purser and crew in this cabin were excellent and I truly was pampered. The Captain came to me as a high level frequent flyer while on the ground at Schipol to pass on his thanks to me for choosing KLM. The meal service was high quality and very good with wine and smiles available throughout.