KLM Royal Dutch Airlines

Very good service and quite good food. Crew very professional, went out of their way to try and solve customer's issues with a smile. AVOD was a bit tricky to operate and not nearly the number of choices available as on some carriers. The TV offerings were a little weak, the film offerings were a little better. Aircraft was clean and well maintained. The two biggest problems were the AVOD box under several seats in each row, which significantly impacted leg room if it was under the seat in front of you. Also, for some reason the armrests only raised to 45 degrees, making it difficult for a person in a center seat to get up to use the lavatory. Seat pitch a little tight for such a long haul.

CAI-AMS, May 12th. AMS-IAD, May 14th: Check in went smoothly and fast through sky priority, the Lounge was perfect, but again overcrowded. For boarding Sky priority is not very good as we were placed in an adjacent seating area to the Economy and the boarding was altogether with everybody on the same buses. KLM crew was excellent, the greeting was a wide smile. We departed on time, the service was excellent. AMS-IAD: The airport was extremely crowded, the information desk directed me to the Sky priority check in for KLM, it was crowded but much better than the regular check in counter. KL Lounge was great and huge, so it was never over crowded. Boarding was professional and very organized, it was A330 airbus that looked brand new and it was a pleasant flight. The day was spoilt with the endless immigration queues at Washington Dulles Airport, and an even longer one for the customs. It took me almost 3 hrs to pass all of this.

Travelled Glasgow-Amsterdam-Stockholm and return Amsterdam-Glasgow. Inflight very poor. Sandwich offered but on brown bread only also no choice of filling. Drinks offered were tea coffee/wine/juice-beer, I prefer a spirit but again nothing. I have travelled long haul with KLM (Hong Kong twice, South African once) and enjoyed excellent service and quality but short haul I would not use again, as well using the budget airlines.

Dublin - Zagreb route via Amsterdam. Return. Baggage allowance not clear because one of the route is operated by another airline. Aer Lingus. Phoned KLM they said check with Aer Lingus. Phoned Aer Lingus and were told check with KLM. Gave up just carried a small bag. Online check in not possible because one of the route operated once again by another airline. Clearly said on my ticket that food and drink included in all the routes but on Dublin - Amsterdam and Amsterdam - Dublin route I was told its a short trip so no food will be served plus its a pay as a you go service. The price I paid was the best around. Planes were clean. Check in was smooth. Unfortunately I have to fly the same route 3 more times this year. No other airlines price are so competitive. would love to fly this route with Lufthansa but they are overpriced. Overall KLM is a decent airline. Would recommend them but they are not perfect.

We came home May 22nd 2015 flight KL 695. We paid extra to have two seats only side by side with more leg room we ended up with three seats and were very crowded. Service was terrible put my light on for a coffee - 4 hours later still no one wanted to see how long it would take to get service. Food was awful the whole experience with KLM was terrible I understand WestJet will be starting flights soon from Canada to Amsterdam I strongly recommend you check them out.

First time with KLM. KL to Amsterdam on B777 Amsterdam To Abu Dhabi on A330. Both flights were full. The seats were typical economy so nothing flash. The cabin crew were really friendly and proactive throughout both flights. Water and or juice was offered quite frequently a courtesy bar area was available with drinks and snacks ie help yourself not that you needed it because staff were very attentive to requests. Food was ok with staff working well as a team when some options were short on supply. All flights were right on time. I flew on with them to and out and of Norwich. Anyone travelling into England might chose this to avoid Heathrow. I was in my hire car 15 minutes after arriving in Norwich. I would fly with KLM again.

In Amsterdam May 12th trying to get my boarding pass for my connecting flight to Kilimanjaro Airport. No reservation. Next kiosk no reservation. Tried both the Delta and the KLM flight #'s. Found KLM rep who sent me down to transfers who then tried it for me typing in both KLM and Delta flight #'s. No reservation so sent me on to Transfer rep who eventually found me and sent me back to a kiosk for seat assignment. Return trip from Kilimanjaro to Amsterdam I previously paid for Economy Plus seat upgrade with confirmation printed in hand and also on my Iphone. My seat 10J was also sold to someone else who checked in just before me. No other windows for the 12.5 hour flight so he finally gave me a window seat farther back. What a way to do business! Hopefully no KLM flights in the future.

I was travelling last week with my 90 year old and very infirm husband we were told at the airport that we were being put on standby and might not get on the flight which we had booked many weeks in advance (and in respect of which KLM had several times emailed us confirming our seat numbers)? We were told that it was KLM policy to overbook flights and that this was "in the small print". I am revolted by this policy. We had bought and paid for our tickets and received several email confirmations from KLM about this. I was travelling with somebody who was simply not physically fit to be transported to another city to catch an alternative flight (the suggestion which was made to us at the airport). If an airline sell tickets which people pay for in good faith and intend to oversell the flight so that these tickets will be meaningless this needs to made explicit and clearly spelt out to customers - not hidden in "the small print".

Flew with this airline on 5th May from Bristol to Mexico City via Amsterdam. Snacks and drinks on the short trip to AMS and then great cabin service food and entertainment from AMS to MEX. Much better than BA in my opinion. Would definitely use them again.

I flew KL 791 AMS-GRU a flight of almost 12 hrs so Business Class was a huge plus and the free seat next to me gave me even more space - great! The downside was that I felt like being served without a personal touch why? 1) No second pre departure drink. 2) I was asked what I like to eat without receiving the menu first and the FA forgot to ask which appetizer I want (normally that is fixed). 3) During the flight it was hard to get snacks and drinks (I had to walk to the economy class FA's and ask them). 4) In preparation for landing I had to bring my hand luggage back in the overhead bins on my own (FA asked me to get up and do it while she was standing next to me without helping me). The good stuff was the taste of the food and the good wines/drinks as well as a comfortable lie flat seat with an angle (only a few of the 25 KLM 777 are lie flat without an angle today). Speaking about the FA's on board they where always smiling and the economy FA's have been very helpful fast and with a personal touch. I slept a pretty long time and it was all in all a good flight - well they could do more on the service part.