KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1588 reviews
5/10
4 star Skytrax Rating
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5/10

KLM Royal Dutch Airlines customer review

(Denmark)

Paid for upgrade to business - it was somewhat disappointing. The new lie flat seats are great but service was under par. The welcome drink took a while to arrive, wasn't offered coat service. My carry on didn't fit in bin (upper deck, small bins), the flight attendent sent me to her colleagues in the back, but they were too busy, so I left the suitcase in the aisle, and it took about 30 minutes for someone to take care of it - not a very friendly experience in general. No particular attention to passengers asking about drinks, and serving wasn't good - food served with foil cover labeled "remove before serving", etc. I felt like I was in economy premium, rather than business. What mattered was the lie flat and the ability to sleep, but at this price, even for a discounted upgrade, it's not worth it.
AircraftBoeing 747-400
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteNairobi to Amsterdam
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

KLM Royal Dutch Airlines customer review

(Sweden)

Flew with KLM from Singapore to Amsterdam. I have tried to a avoid KLM due to previous bad experiences. This flight was nice surprise since KLM "economy comfort" was very good. Enough leg space and seats were not too bad. Food served during the flight was typical (chicken and rice for dinner and fruits and yougurt for breakfast). In fact only negative thing in this flight was extremely narrow aisles. Cabin crew bumped to passengers shoulders and elbows all the time and it is not their fault since their is absolutely not enough room to walk or serve food without touching or pushing accidentally passengers.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSingapore to Amsterdam
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

KLM Royal Dutch Airlines customer review

(United States)

Very good service and quite good food. Crew very professional, went out of their way to try and solve customer's issues with a smile. AVOD was a bit tricky to operate and not nearly the number of choices available as on some carriers. The TV offerings were a little weak, the film offerings were a little better. Aircraft was clean and well maintained. The two biggest problems were the AVOD box under several seats in each row, which significantly impacted leg room if it was under the seat in front of you. Also, for some reason the armrests only raised to 45 degrees, making it difficult for a person in a center seat to get up to use the lavatory. Seat pitch a little tight for such a long haul.
AircraftB747-400
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAMS to LAX
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

KLM Royal Dutch Airlines customer review

(Egypt)

CAI-AMS, May 12th. AMS-IAD, May 14th: Check in went smoothly and fast through sky priority, the Lounge was perfect, but again overcrowded. For boarding Sky priority is not very good as we were placed in an adjacent seating area to the Economy and the boarding was altogether with everybody on the same buses. KLM crew was excellent, the greeting was a wide smile. We departed on time, the service was excellent. AMS-IAD: The airport was extremely crowded, the information desk directed me to the Sky priority check in for KLM, it was crowded but much better than the regular check in counter. KL Lounge was great and huge, so it was never over crowded. Boarding was professional and very organized, it was A330 airbus that looked brand new and it was a pleasant flight. The day was spoilt with the endless immigration queues at Washington Dulles Airport, and an even longer one for the customs. It took me almost 3 hrs to pass all of this.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteCAI-AMS and AMS-IAD
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

Travelled Glasgow-Amsterdam-Stockholm and return Amsterdam-Glasgow. Inflight very poor. Sandwich offered but on brown bread only also no choice of filling. Drinks offered were tea coffee/wine/juice-beer, I prefer a spirit but again nothing. I have travelled long haul with KLM (Hong Kong twice, South African once) and enjoyed excellent service and quality but short haul I would not use again, as well using the budget airlines.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGlasgow-Amsterdam-Stockholm and return Amsterdam-Glasgow
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
7/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

Dublin - Zagreb route via Amsterdam. Return. Baggage allowance not clear because one of the route is operated by another airline. Aer Lingus. Phoned KLM they said check with Aer Lingus. Phoned Aer Lingus and were told check with KLM. Gave up just carried a small bag. Online check in not possible because one of the route operated once again by another airline. Clearly said on my ticket that food and drink included in all the routes but on Dublin - Amsterdam and Amsterdam - Dublin route I was told its a short trip so no food will be served plus its a pay as a you go service. The price I paid was the best around. Planes were clean. Check in was smooth. Unfortunately I have to fly the same route 3 more times this year. No other airlines price are so competitive. would love to fly this route with Lufthansa but they are overpriced. Overall KLM is a decent airline. Would recommend them but they are not perfect.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

KLM Royal Dutch Airlines customer review

(Canada)

We came home May 22nd 2015 flight KL 695. We paid extra to have two seats only side by side with more leg room we ended up with three seats and were very crowded. Service was terrible put my light on for a coffee - 4 hours later still no one wanted to see how long it would take to get service. Food was awful the whole experience with KLM was terrible I understand WestJet will be starting flights soon from Canada to Amsterdam I strongly recommend you check them out.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

KLM Royal Dutch Airlines customer review

(Australia)

First time with KLM. KL to Amsterdam on B777 Amsterdam To Abu Dhabi on A330. Both flights were full. The seats were typical economy so nothing flash. The cabin crew were really friendly and proactive throughout both flights. Water and or juice was offered quite frequently a courtesy bar area was available with drinks and snacks ie help yourself not that you needed it because staff were very attentive to requests. Food was ok with staff working well as a team when some options were short on supply. All flights were right on time. I flew on with them to and out and of Norwich. Anyone travelling into England might chose this to avoid Heathrow. I was in my hire car 15 minutes after arriving in Norwich. I would fly with KLM again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

KLM Royal Dutch Airlines customer review

(United States)

In Amsterdam May 12th trying to get my boarding pass for my connecting flight to Kilimanjaro Airport. No reservation. Next kiosk no reservation. Tried both the Delta and the KLM flight #'s. Found KLM rep who sent me down to transfers who then tried it for me typing in both KLM and Delta flight #'s. No reservation so sent me on to Transfer rep who eventually found me and sent me back to a kiosk for seat assignment. Return trip from Kilimanjaro to Amsterdam I previously paid for Economy Plus seat upgrade with confirmation printed in hand and also on my Iphone. My seat 10J was also sold to someone else who checked in just before me. No other windows for the 12.5 hour flight so he finally gave me a window seat farther back. What a way to do business! Hopefully no KLM flights in the future.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

KLM Royal Dutch Airlines customer review

(United Kingdom)

I was travelling last week with my 90 year old and very infirm husband we were told at the airport that we were being put on standby and might not get on the flight which we had booked many weeks in advance (and in respect of which KLM had several times emailed us confirming our seat numbers)? We were told that it was KLM policy to overbook flights and that this was "in the small print". I am revolted by this policy. We had bought and paid for our tickets and received several email confirmations from KLM about this. I was travelling with somebody who was simply not physically fit to be transported to another city to catch an alternative flight (the suggestion which was made to us at the airport). If an airline sell tickets which people pay for in good faith and intend to oversell the flight so that these tickets will be meaningless this needs to made explicit and clearly spelt out to customers - not hidden in "the small print".
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no