KLM Royal Dutch Airlines

Prague to Toronto via Amsterdam with KLM. The food was delicious, but my complaint is getting water bottle open is virtually impossible for a woman, and the flimsy mineral water containers that don't have a screw top are so full you get soaked just opening one. The ice cream was also hard to get into but worth the effort. As boomers age and travel more, we appreciate being able to comfortably access the food. Service and entertainment was excellent but seats are crowded.

Amsterdam to Rio de Janeiro with KLM. Very calm and relaxed flight. Friendly staff, good food. The only drawback was the control of the entertainment set was not working but the touch screen did work. I was still offered another seat but I was happy where I was using the touch screen. This was the last stretch of a long travel with 7 stops over 4 weeks and it felt good to relax before getting home. Not unimportantly, despite the many stopovers the price of the ticket was very competitive.

This was my first experience travelling with KLM and it was one of the best flights for me. The service, even in economy, was excellent and the staff so personable. There was no shortage of staff with so many to attend to and we were treated like royalty. The food was exceptional and there were little extras that I have never seen on any other airline. Our attendant was so calm and pleasant and made you feel like his whole heart went into his work. and I will certainly consider KLM when next I visit Europe.

This is in conjunction with the KLM review from D Houghton (Canada) on 2nd October. I was on that flight and in that line too. It was ridiculous and uncalled for. It was nearly 6 hours in line before we were scheduled from Milan on United Airlines. I asked hours earlier if they could schedule us on another airline and was told no it must be a KLM flight. We were told we had seats on the Milan flight and when we got there we were on standby. The woman who helped us at United in Milan was kind and got us seats. In the 14 hours we were at Florence airport we were given one voucher for a sandwich. After we got our booking for Milan we had to find and pay our own way and find a hotel. Florence airport only allows one hour of free wifi which we had used early that morning so we had to pay for that too. It was 11:30pm by the time we got to our hotel in Milan and cost about 500 Euros. I wonder if KLM really will reimburse us.

KLM Cityhopper from Birmingham to Amsterdam. The Embraer 190 is comfortable, friendly crew, flights on time. Good flights. Bear in mind when flying KLM cityhopper that bus transfer to terminal at Amsterdam is necessary.

Worse customer service experience in 40 years of international travel. Arrived at Florence at 4:30 am for our 6:30 am flight. Delayed until 9:45 am due to weather in Amsterdam. No PAs about delay, found out on the board. Boarded and waited for 2 hours on the taxiway for winds to die down. Told flight was cancelled. Pilot and cabin crew were very apologetic. No problem with the decision to cancel - can't control the weather. It is now 4:30 pm, 12 hours after arrival at airport. Ground staff totally unorganized and incompetent. No KLM supervisor onsite. Still waiting in line to find out what arrangements are being made to get us home. At one point one person was handling the entire airplane after coworker decided to end their shift. The 5:15 pm flight to Amsterdam that was also cancelled have been taken care of. Those of us from the 6:30 am flight were told to wait. Some of the people on our flight who have been taken care of were not given hotel or transport even though they have to stay overnight. Against passenger rights. Will never fly KLM again! Words fail at how miserable this experience has been. The 1 point is for the pilot and cabin crew for actually caring.

Newcastle to Oslo via Amsterdam on KLM. Flight went okay on our first leg, free drinks and snacks (very small bag of nachos), but all in all an okay flight. Amsterdam to Oslo was good, Flight crew happy and joking. Will fly again with them. Schiphol Airport is chaos though, and there is not a lot of info for transfering passengers.

When I booked this KLM flight, the plane which was due to operate this route for my travel day had the new business class seats. Unfortunately, KLM changed the plane a few weeks before the flight I was booked on. I ended up with the old seats, which seem to be at least 20 years old. They are very unconfortable in almost all positions and when you lay down, you have the face of your neighbour from behind above yours. The service was lousy and one of the steewardess was very arrogant. Food was below average for plane food and dessert was inedible. Wine offering was also very poor. For my next flight in Business I will chose Air France which has a much better product, even if both airlines belong to the same group.

Cabin staff great, and very good self check-in services for boarding passes and baggage drop-off. Long queues can be avoided this way. Food is decent on long-haul flights. Inflight entertainment good, but it could be better. Doesn't have that much to do with the selection of music and movies, but the old configuration that some aircraft still have (like the B777-200 on my JFK-AMS flight) you're dealing with older screens that definitely need an upgrade.

Madrid to Amsterdam with KLM. A quick, easy and friendly check-in at the airport for this 6am flight. The lounge opened at 4.30am, and still seemed to be setting up for the next half hour. Boarding was smooth and my economy style business class seat (middle seat left empty) had plenty of legroom. A tasty breakfast was served by pleasant cabin crew. The flight operated on time, and was a good experience with KLM.