KLM Royal Dutch Airlines

Abu Dhabi to Amsterdam with KLM, and a third of the footwell is taken up with the entertainment box that does not work. By the time they got to my seat for the light snack and breakfast there was no choice - I mentioned I had not been given a choice the cabin staff said she would go check in the back. Ten minutes later still no food, so I approach the cabin staff only to be told she thought I was rude! I then explain I have as much right to seat with full access a entertainment system that works and a meal choice at least one out of two. She changed her approach when I asked for a complaint form. Chief purser appears to ask if everything is ok? I have to go online to complain. Been flying with Klm for 18 years but the worst flight I have had.

Rebooked to KLM from overbooked Ukraine International light. Check in in Kiev in the last minute and had to press the handling agent to do their work (on screen counter was shown as opened for checkin, unfortunately, agent decided that he didnt wanted to work and caused long row for checkin at just one other counter for approx.180 PAX). Flights with KLM surprisingly smooth. Seat space even well for 1,90m and more. Plane new and clean. Snacks, Sandwiches and little sweets and drinks for free - real Dutch hospitality. However, self-transfer in AMS didnt worked, but staff at transfer-desk was very helpful and attentive! 55 mins transfer-time in Schiphol are very tight, if you dont have the 2nd ticket already and to pass the passport-control. However, all worked well and in time. Pleasantly surprised! Just avoid seats 33D in the Boeing 737NG, because its opposite to toilet and it will be a bit uncomfortable!

I left my Ipad in the seat back and remembered immediately as I left security. Went to KLM check in clerk who was completely unhelpful. She asked for my flight info and instructed me to stand to the side. She made a phone call and told me to wait. No other info was provided. After an hour Of standing in view of her I asked for an update. She picked up the phone, made a call and said "I'm sorry sir. Your ipad is lost. There's nothing I can do". No other info was provided. It took 4 days of trying to contact KLM to figure out I should have logged a missing item report with Schiphol lost and found. When complaining to KLM about their failure to inform me of this they just quoted their policy and indicated they did everything the policy requires. I am a platinum level customer. That just changed. So long KLM! Learn to how to go above and beyond minimum requirements of your policy and you will keep customers.

While we paid for Premium Economy (upgraded at airport counter), when we got to the gate we looked at our boarding pass and discovered our boarding passes showed the same seats as our original ones in Economy, even though we had paid for an upgrade. When we noticed this, I asked the woman at the check in counter for help. She refused to even look and see if anyone had been placed in our upgraded seats and insisted we had to go back to the check in counter, which was impossible at this point, to get an upgrade. We tried to clarify we had already upgraded, but the agent had not issued the correct seats. She was adamant and stubborn, to the point of extreme rudness. Her two co-workers just stood there and stared at her, but they couldn't help because obviously she had the seniority. I asked her for her name and she repeatedy refused until I raised my voice and insisted. She told me I didn't need her name. As I boarded the plane, I leaned over and got her attention and announced that I had, in my many, many years of flying never run into a counter representative as rude and miserable as she was.

Bahrain to Amsterdam via Abu Dhabi on KLM A330 in economy. Efficient service and crew excellent. Long overdue new Boeing 787 can't come soon enough though, the cabin's now starting to look dated and IFE screens need updating as soon as possible. Good breakfast before arrival into Schipol. Have a soft spot for KLM and the fact they fly to more points in the UK than any of our own makes them the perfect choice flying in from the Middle East.

I agree entirely with the reviewer who was disgruntled with KLM business class between Moscow and Amsterdam. The outward business class flight (Amsterdam-Moscow) had been with Aeroflot, and I was initially disappointed to learn that it wasn't going to be KLM. I shouldn't have been! The Aeroflot experience was really good - we were greeted on arrival with a choice of sparkling white wine, orange juice or water, we were given a proper menu for lunch, and were served with a linen tablecloth and napkin. We were also offered small screen devices and headphones for watching films, but I didn't take one. There were only two seats per row, which meant they were really wide (though there's nothing separating you from your neighbour). The return, with KLM, was very disappointing. As the other reviewer mentioned, the seats were the standard narrow ones and they'd simply left the middle seat empty. That didn't bother me too much because it was only a medium haul flight, but the level of service and the quality of food was far inferior to Aeroflot. There was a choice of two main hot dishes, but no printed menu, and they had even run out of choice for the gentleman sitting behind me. He complained - justifiably - and whilst the steward serving the meals didn't seem to grasp the significance of a business class passenger not having his choice, the senior attendant did, and she was very apologetic and gave the passenger a gift of two small bottles of champagne to take with him on landing. But the hot meal was served in what was so obviously a microwaveable-type dish, with the foil cover left on it. We had been given a choice of orange juice or water on boarding - but no sparkling wine - and not until all the passengers had boarded (to be fair, the size of the plane would've made it difficult to serve us drinks as the aisles were filled with a stream of boarding passengers, but the absence of sparkling wine was disappointing - and they didn't have the finesse to give us napkins). There was no facility to watch a film. Basically, it was a standard flight that they'd just tried to 'tart up' a bit. With the Aeroflot flight, in contrast, you felt like it was a proper business class flight - we had even got toiletry bags, blankets, and a gift of speciality tea to take with us on landing. If I have to go to Moscow again, and am lucky enough to have business class flights paid for, I shall avoid KLM like the plague and make sure I get Aeroflot, who several notches above KLM.

Moscow to Amsterdam. Save your money for business class with KLM! The worst of any airline I have flown. The Boeing 737-800 business class was coach class seats and the only way you knew it was business class is because the middle seat is empty. I am shocked they can even call this business class. But the good thing is they charge you as if it is world class business. Never fly KLM again.

KLM is not too bad. Not the best airline I have been on, but not the worst. Legroom was acceptable for a short haul (or even a medium). Food was okay outbound, but poor on return leg. Cabin could have been a bit cleaner. I think this is more to do with aircraft age than cleanliness. Would use again for short/medium haul.

Kuala Lumpur to Amsterdam with KLM. Boarding at KUL was good. The new cabin interior is very modern. We flew economy comfort, and the added leg room for a long haul flight was great. The IFE allows recharging of devices via usb. Movie selection was ok, and IFE was easy to use. I like the earphones that are supplied, they fit over the ears and are suprisingly comfortable with good audio. Space around the seat is quite tight, (even in economy comfort) and when the person in front puts their seat back, their head is almost in your lap, can be difficult to eat your meal, while brushing away the person's hair in front of you. Cabin crew friendly and helpful. Our main problem was with a very short connection in Amsterdam, and there was not enough time to transfer into the schengen area. However after we got through passport control and with 5 minutes until our plane left, the gate was closed, so we headed straight to a transfer desk. The attendant check our tickets and immediately printed new passes for the next flight, as it was already organised that we had missed our flight, so this made things a lot easier. I am writing this as I wait for our next KLM flight to Vienna, so hopefully our bags will arrive on the same flight as the transfer desk had assured as they would. So overall, effective and efficient flight, just wish the food was a bit better.

Flew to Venice notionally with Alitalia. By some trick of code sharing, the flight out was Air France and the return flight was KLM. One piece of checked in baggage free on the outward flight. On the return flight, there was no checked-in baggage allowance and I was forced to pay in order to get my baggage home. No advance warning about this either from Expedia or KLM. How can this shameless rip-off be allowed to happen. No more KLM filghts for me!