KLM Royal Dutch Airlines

I fly frequently between London and Amsterdam. I used to fly British Airways but they then introduced fixed seating on a hand luggage only fare (meaning unless you paid more, you didn't get a choice of seat). KLM seem to be competitive to the BA price but allow you to choose seats and only charge more for premium seats. I have to say I am impressed at KLM's customer care. So far they have changed flights for me without me having to take out a mortgage to pay for it, on my most recent flight I accidently left my tablet in the seat pocket, no problem - a very helpful KLM representative went back to the aircraft, retrieved it for me and brought it back to me in the baggage hall.

A very sour KLM ground stewardess checked us in at Schiphol in Amsterdam, The boarding was a giant mess. Business Class passengers were even asked to hold up their hands in order to find them in the chaos. Quite embarrassing! A mistake has been made with our frequent flyer miles. According to the boarding passes issued on the day of the flight, our miles would be booked on our Delta accounts. Mine ended up on KLM's Flying Blue and those of my husband ended up nowhere. At first KLM tried to ignore the issue, thereafter it saw it as our problem, finally it realized that we had sufficient proof to show that KLM itself had made the mistake. It took KLM over 2 months to get the frequent flyer miles on my Delta account. My husband is still waiting. I have spent tons of time dealing with this - in itself minor - issue. KLM's Customer Care is a disaster. All apologies, but no action. I hate KLM's 'no names given' policy. I'm Dutch and in the Dutch language we have a 'formal you' and an 'informal you'. I find it highly inappropriate that an anonymous KLM associate of Customer Care approached me with the 'informal you'. It is simply not done!

My first flight wih KLM on the route FRA-AMS-FRA. Service was great. Although we had some turbulence, flight attendants did provide snacks and drinks. They were kind and attentive. Due to small configuration of aircraft, our hand luggages were taken on the apron and loaded into the belly. On my flights with other airlines, I'm always told to store it under the seat which considerably restricts leg space. We departed and landed on time. So overall great experience. This certainly was not my last flight with KLM.

Amsterdam to Fukuoka with KLM. New Boeing 777-200 cabin interior with stylish but narrow seats, now 10 abreast. AVOD got an update with somewhat bigger screens and okay but still not very big selection. Chat function was nice. Crew very nice, cheerful. The onboard catering was good and dutch style nice touch. Customer service was disappointing - not willing to make me skip an onward domestic connection due to typhoon coming to that area in the next coming days, with consequence that my return flight home would be cancelled if I actually would choose not to board this flight. Also the actual return flight got cancelled due to operational circumstances, communication was just over 2 weeks before return, got rebooked but new connection took almost six hours longer and was not non-stop. Unfortunately no form of compensation offered.

We, a family of 4, traveled with KLM from Düsseldorf to Bordeaux via Amsterdam. All of the passengers that connected from Düsseldorf found KLM/Air France had not put the Düsseldorf luggage on the Bordeaux bound plane. The baggage claim customer service said knowingly, "that happens all the time." It took 8 hours for the luggage to be delivered to the airport in Bordeaux. It then took KLM 5 days to deliver the luggage to the place we were staying, two hours away. I called begging for my luggage every day and even offered to come to the airport, but they would not allow it. Our vacation was a long one lasting a full 3 weeks. I got back to Germany and sent paperwork to KLM for 200€ of reimbursement for the clothes and toiletries we needed to buy in the 5 days that the luggage was not delivered. KLM, responded saying that they did not receive the claim within 21 days of the luggage being lost, so they simply did not care and would not do anything for the horrible experience they put my family through. Given the choice pay the extra 10 euro and fly with a better airline! Otherwise take the train. You may be happier walking instead of KLM!

Amsterdam to Geneva. I'm loyal to KLM and overall was happy with the service. It's only a short flight, but seat 6F uncomfortable and in need of replacement. The inflight service provided a drink and a snack, which is enough for a 55 minutes flight.

Lisbon to Calgary via Amsterdam. We just recently got back from our trip to Portugal and a great experience on all fronts. We were traveling with our 6 month old daughter and KLM made every effort to make our lives easier (consequently making life more pleasant for every else on board)! The gate staff found us in the lounge and provided us with priority boarding, allowing us to get settled without slowing down other passengers. We had booked a bassinett for the flight which was promptly brought after take off. The cabin crew was flexible with our meals if we were in the midst of dealing with the kiddo and offered to bring food later. The airline also offers a 10kg checked bag, two pieces of baby equipment and a carry on at no charge, even when you do not have a seat booked for them, in this day and age of restrictions this was huge for us. In general the crew was incredibly understanding and unfazed by our little one, often engaging with her and trying to make her laugh if she was getting fussy. It was a huge help and stress reliever to know we weren't treated as an annoyance to be tolerated. As far as general comments the seats were standard but definitely more comfortable than some flights we've been on. The food quality was average but kudos to the variety and inventiveness; we had items such as a Mozzarella Tomato salad with pesto, tiramisu dessert and pretzel breakfast Buns. Thank you KLM for helping make our first baby travelling trip a great pleasure!

Flew KLM from San Francisco to Rome with a layover in Amsterdam. I had very high expectations for this airline, but found our experience to be pretty average. We made it there safely and on time which is what really matters. Meals were edible and the occasional snack was provided during the long haul (caramel waffle, cookies). A chicken sandwich was served on the Amsterdam to Rome flight. No vegetarian options available on our shorter route. Beer and wine served on both flights. Flight attendants were pretty difficult to come by and rarely responded to requests for service. Inflight entertainment was great, although became a bit redundant during our long flight back to the states (same films shown). Decent airline. I would fly KLM again and recommend to others.

Abu Dhabi to Amsterdam with KLM, and a third of the footwell is taken up with the entertainment box that does not work. By the time they got to my seat for the light snack and breakfast there was no choice - I mentioned I had not been given a choice the cabin staff said she would go check in the back. Ten minutes later still no food, so I approach the cabin staff only to be told she thought I was rude! I then explain I have as much right to seat with full access a entertainment system that works and a meal choice at least one out of two. She changed her approach when I asked for a complaint form. Chief purser appears to ask if everything is ok? I have to go online to complain. Been flying with Klm for 18 years but the worst flight I have had.

Rebooked to KLM from overbooked Ukraine International light. Check in in Kiev in the last minute and had to press the handling agent to do their work (on screen counter was shown as opened for checkin, unfortunately, agent decided that he didnt wanted to work and caused long row for checkin at just one other counter for approx.180 PAX). Flights with KLM surprisingly smooth. Seat space even well for 1,90m and more. Plane new and clean. Snacks, Sandwiches and little sweets and drinks for free - real Dutch hospitality. However, self-transfer in AMS didnt worked, but staff at transfer-desk was very helpful and attentive! 55 mins transfer-time in Schiphol are very tight, if you dont have the 2nd ticket already and to pass the passport-control. However, all worked well and in time. Pleasantly surprised! Just avoid seats 33D in the Boeing 737NG, because its opposite to toilet and it will be a bit uncomfortable!