"what I expect when flying intercontinental"
Mark Norris (France)
The flight from Toronto to Amsterdam was about what I expect when flying intercontinental. The food was nothing to write home about, but definitely edible. The seats on both the Boeing 747-400 and the Embraer EJ-190 were not comfortable. However, the inflight entertainment was great. I had my viola with me, which is in a case measuring about 30"x10"x5", so it does exceed their posted baggage limit. From Toronto to Amsterdam, they didn't raise a stink about it being in the overhead, which I appreciate, but from Amsterdam to Bilbao, the attendant pulled me aside when I boarded the plane and pointed me to a storage locker that was quite large. This was quite nice, as I didn't have to worry about another passenger getting angry at me for taking up lots of overhead space (it has happened), and I didn't have to worry about it falling out when the overhead was opened. Their flight attendants are very friendly and speak perfect English. Overall, KLM is a pretty good airline.
Aircraft | Boeing 747-400 / Embraer190 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Toronto to Bilbao via AMS |
Date Flown | September 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"old business class seat far behind other airlines"
D Jacobs (Belgium)
The KLM old business class seat on this flight was far behind other airlines. The 2x3x2 configuration does not offer any privacy, the seat is very uncomfortable, and sleeping is an ordeal. I was unfortunately seated in the mid row seat, which means you have to perform acrobatics to crawl over your sleeping fellow passengers for a toilet visit. IFE is good behind some other carriers. Crew was very friendly and professional. Food and drinks were up to standard. I would avoid KLM just on the basis of this poor old seating plan.
Aircraft | Boeing 777 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | AMS to Panama City |
Date Flown | September 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"good service and nice food"
Tommy Wijn (Netherlands)
On my return flights from Amsterdam Schiphol to New York JFK I was pleasantly surprised by KLM. Plenty of legroom, good service and nice food. It was a shame the airplane wasn't equipped with WiFi. The IFE system was not as advanced as the one used by Emirates, but it offered enough for me.
Aircraft | Boeing 747-400 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Amsterdam to New York |
Date Flown | April 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"product is a vast improvement"
Alwaleed Althani (Qatar)
We were connecting on from Delta Air Lines to KLM. Our flight arrived into Amsterdam at 11.45 am and we departed at 14.30, departure was on time and the Business Class seat was amazingly better than their product on the A330 they used to operate on this route. The meal was tasty - I ordered the lamb chop which was very good. IFE screen was of good size and quality and you can play the games on either the screen or the hand set screen. There was no WiFI but this product is a vast improvement on the last one. Service was excellent.
Aircraft | Boeing 777-200 |
Type Of Traveller | Family Leisure |
Seat Type | Business Class |
Route | Amsterdam to Dubai |
Date Flown | September 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"wonderful experience with KLM"
Anil Shah (Singapore)
The wonderful experience with KLM started at the boarding gate, where the process was very organised and boarding was smooth and quick. We departed Singapore on time and arrived in Bali 20 minutes ahead of schedule. During the short 2hr 30min flight, we were served 4 course meal even though we were flying Economy Class. The inflight entertainment was good, and the seats were nice and comfortable, with a fair pitch.
Aircraft | Boeing 777-300ER |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Singapore to Denpasar |
Date Flown | June 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"budget product at full service price"
Alan Thomson (Netherlands)
KLM provides a budget product at a full service price. You now have to pay additional for all hold baggage. Pay for seat allocation - except the centre seat. No inflight entertainment on 3.15 hour flight. Typical indifferent service. Food and wine cheap and nasty.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Athens to Amsterdam |
Date Flown | August 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"attendants nice and professional"
Lyddia Dessureault (Canada)
It was my first flight and I actually loved it! It was a 16 hour KLM flight with a stopover to Amsterdam. The food was excellent, most attendants were nice and professional. The seats were confortable, I was able to sleep a little. Loved the movies, really great selection. When I came back from Africa, in Amsterdam the plane was broken, and we had to wait 3-4 hours before another plane came. The plane they found was smaller so some people had to wait until the next morning for another plane, but KLM paid every expense. I was able to go in the smaller plane and instead of an 8 hours flight, they made it a 6 hour flight, so finally we were not that late.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Montréal to Rwanda via AMS |
Date Flown | April 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
KLM Royal Dutch Airlines customer review
Eric Decamps (Philippines)
This KLM flight from Amsterdam to Manila via Taipei was okay, but not as enjoyable as the first one. The Boeing 777 was older, the inflight entertainment was really poor (with a tiny screen) and there was no socket to plug my laptop and my phone. That was extremely annoying and inconvenient for a flight longer than 10 hours.
Aircraft | Boeing 777 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Amsterdam to Manila via Taipei |
Date Flown | September 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"cabin crew best I had come across"
L O'Brien (United Kingdom)
Unplanned flight with KLM after scheduled flight was overbooked. Flight had to be booked over the phone due to the short notice, however it was easily done. Plane was a relatively old looking Boeing 777 but was comfortable. The visual and audio quality of the Inflight entertainment system was not the best, but had a good range of films and TV shows. Legroom in seat 38D was slightly restricted due to a small electrical box - however being on the aisle compensated for this. The food was fantastic, simple but wholesome and very welcome. After take-off Dinner/Light meal consisted of chicken wrap, couscous and cake. Breakfast was between French toast or omelette (which was very good) with fruit salad, bread and juice. I found the provision of water on this flight significantly better than other airlines which give you pots of waters with meals, and cups at other services, this often leaves me thirsty and so I bring extra water on-board. KLM provided bottles with the goodnight amenities pack and at meal service. The stand out feature was the cabin crew who were the best I had come across on my travels. Genuine, friendly and appeared to care that you had a good flight. The stand out feature and one of the reasons I would choose to fly KLM again long haul.
Aircraft | Boeing 777-200 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Cape Town to Amsterdam |
Date Flown | August 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"business class worth every cent"
Mark West (Canada)
I was offered a last minute upgrade to KLM's business class and it was worth every cent. Wonderful staff, excellent meals. Good IFE with a nice variety. I have previously flown Premium Economy with KLM which was also a good experience.
Aircraft | Boeing 777-200 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Amsterdam to Calgary |
Date Flown | September 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |