KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1588 reviews
5/10
4 star Skytrax Rating
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8/10

"what I expect when flying intercontinental"

(France)

The flight from Toronto to Amsterdam was about what I expect when flying intercontinental. The food was nothing to write home about, but definitely edible. The seats on both the Boeing 747-400 and the Embraer EJ-190 were not comfortable. However, the inflight entertainment was great. I had my viola with me, which is in a case measuring about 30"x10"x5", so it does exceed their posted baggage limit. From Toronto to Amsterdam, they didn't raise a stink about it being in the overhead, which I appreciate, but from Amsterdam to Bilbao, the attendant pulled me aside when I boarded the plane and pointed me to a storage locker that was quite large. This was quite nice, as I didn't have to worry about another passenger getting angry at me for taking up lots of overhead space (it has happened), and I didn't have to worry about it falling out when the overhead was opened. Their flight attendants are very friendly and speak perfect English. Overall, KLM is a pretty good airline.
AircraftBoeing 747-400 / Embraer190
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Bilbao via AMS
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"old business class seat far behind other airlines"

(Belgium)

The KLM old business class seat on this flight was far behind other airlines. The 2x3x2 configuration does not offer any privacy, the seat is very uncomfortable, and sleeping is an ordeal. I was unfortunately seated in the mid row seat, which means you have to perform acrobatics to crawl over your sleeping fellow passengers for a toilet visit. IFE is good behind some other carriers. Crew was very friendly and professional. Food and drinks were up to standard. I would avoid KLM just on the basis of this poor old seating plan.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteAMS to Panama City
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"good service and nice food"

(Netherlands)

On my return flights from Amsterdam Schiphol to New York JFK I was pleasantly surprised by KLM. Plenty of legroom, good service and nice food. It was a shame the airplane wasn't equipped with WiFi. The IFE system was not as advanced as the one used by Emirates, but it offered enough for me.
AircraftBoeing 747-400
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAmsterdam to New York
Date FlownApril 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"product is a vast improvement"

(Qatar)

We were connecting on from Delta Air Lines to KLM. Our flight arrived into Amsterdam at 11.45 am and we departed at 14.30, departure was on time and the Business Class seat was amazingly better than their product on the A330 they used to operate on this route. The meal was tasty - I ordered the lamb chop which was very good. IFE screen was of good size and quality and you can play the games on either the screen or the hand set screen. There was no WiFI but this product is a vast improvement on the last one. Service was excellent.
AircraftBoeing 777-200
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteAmsterdam to Dubai
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"wonderful experience with KLM"

(Singapore)

The wonderful experience with KLM started at the boarding gate, where the process was very organised and boarding was smooth and quick. We departed Singapore on time and arrived in Bali 20 minutes ahead of schedule. During the short 2hr 30min flight, we were served 4 course meal even though we were flying Economy Class. The inflight entertainment was good, and the seats were nice and comfortable, with a fair pitch.
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSingapore to Denpasar
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"budget product at full service price"

(Netherlands)

KLM provides a budget product at a full service price. You now have to pay additional for all hold baggage. Pay for seat allocation - except the centre seat. No inflight entertainment on 3.15 hour flight. Typical indifferent service. Food and wine cheap and nasty.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAthens to Amsterdam
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"attendants nice and professional"

(Canada)

It was my first flight and I actually loved it! It was a 16 hour KLM flight with a stopover to Amsterdam. The food was excellent, most attendants were nice and professional. The seats were confortable, I was able to sleep a little. Loved the movies, really great selection. When I came back from Africa, in Amsterdam the plane was broken, and we had to wait 3-4 hours before another plane came. The plane they found was smaller so some people had to wait until the next morning for another plane, but KLM paid every expense. I was able to go in the smaller plane and instead of an 8 hours flight, they made it a 6 hour flight, so finally we were not that late.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMontréal to Rwanda via AMS
Date FlownApril 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

KLM Royal Dutch Airlines customer review

(Philippines)

This KLM flight from Amsterdam to Manila via Taipei was okay, but not as enjoyable as the first one. The Boeing 777 was older, the inflight entertainment was really poor (with a tiny screen) and there was no socket to plug my laptop and my phone. That was extremely annoying and inconvenient for a flight longer than 10 hours.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmsterdam to Manila via Taipei
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"cabin crew best I had come across"

(United Kingdom)

Unplanned flight with KLM after scheduled flight was overbooked. Flight had to be booked over the phone due to the short notice, however it was easily done. Plane was a relatively old looking Boeing 777 but was comfortable. The visual and audio quality of the Inflight entertainment system was not the best, but had a good range of films and TV shows. Legroom in seat 38D was slightly restricted due to a small electrical box - however being on the aisle compensated for this. The food was fantastic, simple but wholesome and very welcome. After take-off Dinner/Light meal consisted of chicken wrap, couscous and cake. Breakfast was between French toast or omelette (which was very good) with fruit salad, bread and juice. I found the provision of water on this flight significantly better than other airlines which give you pots of waters with meals, and cups at other services, this often leaves me thirsty and so I bring extra water on-board. KLM provided bottles with the goodnight amenities pack and at meal service. The stand out feature was the cabin crew who were the best I had come across on my travels. Genuine, friendly and appeared to care that you had a good flight. The stand out feature and one of the reasons I would choose to fly KLM again long haul.
AircraftBoeing 777-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCape Town to Amsterdam
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"business class worth every cent"

(Canada)

I was offered a last minute upgrade to KLM's business class and it was worth every cent. Wonderful staff, excellent meals. Good IFE with a nice variety. I have previously flown Premium Economy with KLM which was also a good experience.
AircraftBoeing 777-200
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteAmsterdam to Calgary
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes