KLM Royal Dutch Airlines

London to Hong Kong via Amsterdam. I was happy with having a seat both directions on the upper deck in general the service was friendly and efficient. The food selection has deteriorated. Far too much attention to Chinese options because of the Asia focus. As an example the return journey had beef on three places within the menu. No specific choice for vegetarians The Chinese meals were formulated in small narrow dishes which left you feeling empty. There has definitely been a cutback in the quantity of food provided. Unless this changes then we will turn to another airline. I am always advocating KLM but not with this radical menu options.

San Paulo to Manchester via Amsterdam. The Boeing 777-200 was the new KLM business class. Still light years away from many modern airline business class seating (CX/EK/EY etc). However, the seat is much better than the previous KLM product and the headset even plugs in at shoulder level, rather than low down in a corner. Marginally improved personal space than the old style. Onboard service pretty poor, food and drink limited. Hot towels were cold, Hot rolls were cold, even the coffee was cold. Many items missing from meal tray. Food trolley prepared far too much in advance of service. Given that the service outbound was fantastic, this inbound leg to AMS has very disappointing. The "new" amenity pack was still basic, but contents are of poorer quality than the old. The socks already unravelling & the toothbrush bristles fell apart when used. Hardly premium product for premium class. The crew on the short flight to Manchester were friendly and helpful for the short connecting flight.

Manchester to Lima via Amsterdam with KLM. Very friendly cabin crew on both legs. Old style business class seat on the Boeing 777-300, which is probably the worst business class seat I have used for many years. Truly uncomfortable. The headset socket is in the most awkward position, where you have to kneel on the floor to insert it. The amenity pack is very basic with socks, eyeshade, ear plug and toothbrush. Food was OK, but could not fault the very attentive service. Inbetween meal snack availability pretty basic too. Both flights on time. For longhaul the seat was diabolical. Hardly any personal space.

✅ Verified Review | Little do people know that on this particular route from Singapore to Bali (vice versa), KLM offers just about the cheapest business class ever! I had little expectation of the standard and service, I was pleasantly surprised and reassured that all is good with them. Cabin crew were very friendly and spoke fluent English, seats are angle flat which is perfectly fine for a 2 hour flight. Meals and drinks are plenty and of good quality. Inflight entertainment is great too, very impressed with the extensive CD library. The finishing touch was the souvenir BOLS alcohol filled little Blue Dutch ceramics houses for every J class passenger. This flight gives me confidence of flying with them in future from Asia to Europe.

✅ Verified Review | Vancouver to Tel Aviv via Amsterdam. Was very disappointed when they were bringing out the dinner. After serving only three rows, then got to me and they tell me that they ran out of the "meat meals" - only vegetarian! How does that happen? That means that half the aircraft didn't get the meal they wanted and got stuck eating a vegetarian meal that was absolutely sub par! Bland and just nasty. I really don't understand how a airline can stiff half the aircraft's passengers with one of the most importent parts of the flight, the food. It makes people calm after they eat what they are meant to eat. I was steaming mad, no compensation was offered in any way.

✅ Verified Review | It was such a joy to realize that Bali to Singapore has a KLM route and that business class is so affordable. Captain walked through the business class cabin, looked a little tired and dour, but thought nothing of it. The replacement crew for the Singapore to Amsterdam leg was seated in business class with us, creating a sense of calm and well-resourced and relaxed crew. Seats are the new World Business Class with full flat bed. I didn't use that feature, but definitely clicked it down to about 60 degrees to rest after my third glass of wine. The cabin amenities are great. Good food. Wine selection is incredible. I chose an Argentinian red that really kept its spice at 35,000 feet. Weather looked like we should expect quite a few bumps, but we emerged from 10,000 climbing out of Bali and captain immediately took off the seat belt sign and we cruised along quite smoothly and silky for most of the two hours of level flight. There was one moment of lightning and big hammer tops, but captain and first officer artfully wiggled around them picked up speed and got us into Singapore 35 minutes ahead of schedule. Cockpit messages were brief and not very informative, but that's okay. Professional and cool and was happy that they were clear and gave all the details about arrival and weather. For the most part this is just a lovely luxury shuttle from Bali to Singapore. I felt relaxed, calm and really satisfied with the service. I've used it three times since I learned about this route. Something about being in those big blue planes makes you feel respected and appreciated. Cabin crew was great and ratio of passenger to flight attendant was good. Each member smiled and paid attention to my needs and gave me one of those little houses they give to each passenger. I will continue to fly and I have even signed up to their frequent flyer program, Flying Blue.

Leeds to Kuala Lumpur via Amsterdam return, and a very good experience with KLM. We experienced very good customer service from the KLM social media team who resolved an issue with a inexplicable change to our inbound flight very quickly, and they were extremely responsive and helpful. The outbound flight was very good - we found there was more leg room than on a lot of flights. The entertainment was excellent with latest movie releases and good TV system. The staff were efficient and food was fine. With our inbound flight, we received an email 24 hours before the scheduled flight time stating that our flight from KL to Amsterdam was delayed by 4 hours - meaning departing at 0320 and missing our connecting flight from Amsterdam to Leeds - not good. The email stated nothing about what KLM were going to do about this, so we immediately phoned the customer service team. The lady we spoke to very quickly made alternative arrangements for us - by booking us on a completely different flight with Malaysia Airlines to London and then BA from London to Leeds - this solution meant departing at the same time as the original booked flight, and getting back to Leeds slightly earlier than with the original booking - so we were delighted with this solution and the way it was arranged so promptly, with email confirmation coming through straight away. Our only gripe is that fact that the original email was lacking in information and we had to call the customer services team rather than them proactively communicating the alternative option to us. All in all I was impressed with the quality of the outbound KLM flight and the excellent customer service received at various points throughout our experience with this airline.

✅ Verified Review | Bangkok to Amsterdam on a Boeing 777-300, very disappointed by the old business class, quite crowded, and by the lack of honesty of KLM. When you book your trip, the plane type is indicated with a hyper-link, which brings you to their new 2-2-2 business class, whereas the one actually flown is 2-3-2. Entertainment system is good, but you need excellent eyes to be able to read what is on the screen from your seat. Food was excellent, service attentive, choice of wines decent if not overwhelming (the surprise being a Dutch white wine). Boarding and deplaning were fast and efficient and on-time

Chicago to Amsterdam with KLM. Overall, from checking in to landing it was a poor experience. The food was awful and condescending cabin crew. As an airline, KLM have continued to go downhill for the last ten years, and they are now a long haul budget airline with full fares. If flying to the USA try Delta.

✅ Verified Review | Superb service on AMS-SFO (had a short FCO-AMS leg earlier which was fine) and one of the best transatlantic flights I have taken. Firstly, quiet with minimal announcements. Attentive, pleasant staff and service throughout flight - friendly cabin crew. Food and drink were plentiful and of good quality. Since we were flying daytime the angle-flat (170deg) seat/bed was sufficient. Plenty of films including very recent releases. All in all an excellent flight.