Jetstar Airways

Business class on Jetstar's Boeing 787 dreamliner from Melbourne to Honolulu. In short, save your money. Business class on Jetstar is not worth it. Tiny cabin, only three rows, 2-3-2 configuration, which is shocking for business class. Narrow, cramped seats with minimal recline and a pretty useless footrest. Food was unimpressive. The crew was very friendly, which was the only plus. Jetstar is a budget airline targeting families and holiday makers, so it's not designed to cater for business travelers. Also, the flight was full of screaming babies, which made sleeping nearly impossible. Pick another airline or fly economy, which is a decent product for the price.

Auckland to Christchurch with Jetstar Airways, the first flight in the morning at 6.10 am ready for boarding and flight cancelled. First time in my life I have just been given us a fotocopy paper saying I am sorry, asked for compensation. They did not even put us on the next flight, only on the third one, and we were stranded 6 hours in the airport not even a meal voucher, when others had. Very bad, bad service.

Jetstar is a budget airline, which is why I generally avoid flying with them. But in this case did not even get on to the plane. It was cancelled due to "crewing requirements", according to e-mail sent to me two hours before the flight was due to leave. The plane had arrived in Darwin, and apparently left empty. As a result, I missed my international connection from Brisbane. When as suggested I contacted Jetstar by phone, I went through their voice recognition system which was aggravatingly useless, and ended up giving the same information that the useless computer system had requested to a live person in the Philippines. Fortunately my employer has a policy of never using Jetstar if an alternative is available so I have rebooked on another airline. Only good thing in all of this is that the Filipino on the other end of the phone was polite and did as much as they could given severe constraints on doing anything useful.

I am writing to express my frustration at Jetstar Airways online booking system for Special needs passengers. My mother is 91 years of age and we have travelled many times with Jetstar. My mother requires a wheelchair for each flight, however when I have booked on-line and requested a wheelchair, there is no warning that tells me that one is not available on that flight. It is not until I receive the email that the wheelchair symbol is missing. So I am left with a paid booking and no wheelchair. How simple it would be to have a warning whilst doing the booking to let me know to choose another flight time. This has caused my mother great distress.

9:00pm Jetstar Airways flight from Changi to Melbourne, first thing I noticed about the flight was that it was very cramped and the seats uncomfortable. Being on a saver fare, no food was included, but found the prices to be reasonable onboard - but water should be free. Flown Jetstar many times on domestic flights, but will not fly again on international as the comfort and service is not up to par compared to other budget airlines such as Scoot and AirAsia x.

Absolutely awful customer service and outlandish fees for baggage travelling with Jetstar Airways from Bali to Cairns. It's worth flying a more expensive airline as you will get massively overcharged for your bags with Jeststar, so it is not worth the savings. We were charged 570USD for 2 bags! That is twice the price of our tickets. Will never fly Jetstar Airways again and will certainly never suggest to anyone else. Very disappointing.

Sydney to Ballina/Byron with Jetstar Airways. Check-in at Sydney was very slow. Arrived 1.5 hrs before flight still needed to hurry to gate. Only two check in counters open. Flight was excellent value - flight arrived ahead of schedule. Great crew - clean aircraft. Probably would have given it a 10 if it wasn't for the check in experience.

Flew Jetstar Airways to Bali a few months ago on the recommendation of a travel agent, and once again to Phuket last week. Never again ! Improvements must be implemented urgently. Cabin crew were noticeably inattentive, to the extent that rubbish piled up on tray tables. I asked for a blanket due to a sudden drop in cabin temperature but was told the airline did not carry any (despite) the seat in front of me being supplied with one. Worst of all - one of the cabin crew picked up a large bottle of water (in front of me), drank from that bottle and replaced it on the tray with other bottles - presumably for use with other guests. A health issue? Surely a very serious lapse of standard practices which management must address.

On a family holiday in Australia we chose Jetstar to fly from Sydney to Cairns. On arriving at Sydney T2 we found that we couldn't check in until 2 hours before the scheduled 15.20 departure. This meant trying to find somewhere to sit in a heavily overcrowded departure lounge while guarding our luggage. The preferred method of checking in seemed to be using one of a row of machines which very efficiently printed our boarding cards and luggage labels. But when we went to the "Bag Drop" we were told to wait at the back of the queue. I'm still not sure if everybody in front of us had already checked in at the machine or not. The Jetstar staff member at check-in weighed our 4 hold cases. We'd paid for four x 20 kgs, but all of them only came to 70 kgs. We knew we were allowed 7 kgs per person for hand luggage. When we were asked to redistribute 2 kgs. weight from one case into other pieces of hand luggage which were underweight, we were shocked. We were 10 kgs under on hold baggage! A little common sense would show that we'd already paid more than enough for extra luggage. We'd flown Tigerair from Melbourne to Sydney and their luggage policy seemed far more reasonable - same weight restrictions but as long as the total does not exceed your limit it doesn't matter how it is distributed. Onboard we had serious problems with fellow passengers. We were seated together 27C my wife, 27D myself, 27E my daughter's boyfriend and 27F my daughter. There were 7 men aged 28-35ish seated 25C,D,E,F and 26D,E and F. They were very boisterous from the start, shouting and swearing at each other. Then they ordered beers repeatedly until one of the attendants refused to serve them more alcohol. They became more rowdy and then the one in 26F dropped a can of beer which rolled against my daughter's handbag. When she drew his attention to this they rounded on her giving her "the finger". I told them to be careful and they called me a "rat". The attendant came and asked them to calm down but it was having no effect. The ringleader appeared to be in 25F. He pressed the call button and told the attendant that I was annoying him by "reading too loud" he could "hear my thoughts". He looked at me and put his forked fingers to his eyes and then pointed them at me, in true Hollywood gangster style! I felt threatened and concerned for my family's well being. I was worried that they'd all come up to us at the baggage claim. As it happened the only thing was that 25F ran past and bumped into my arm on purpose. I feel the cabin crew allowed this situation to escalate. The entire rear of the plane had to put up with this childish behaviour for three hours. They even shouted at infants to 'Shush". The staff should have threatened them with calling ahead to Cairns Airport Police to be waiting. This may have served to quieten them down. Why can't Jetstar allow check-in earlier than 2 hours? I know I have done it with other airlines and it cuts down the queuing tremendously. Why don't Jetstar adopt a total weight luggage policy and show clearly if baggage drop is operational? Why didn't Jetstar cabin crew take sterner action with these 7 troublemakers?

On checking in for my Jetstar Airways flight at Cairns, the check-in terminal wouldn't accept my booking reference and said to go to the service counter. When I got there the lady behind the desk took ages to serve me. When I said that I needed to check in she said that I had to use the kiosk. I explained that it wasn't working and she said that I would have to line up in the regular check in lane with everyone else. I told her I had no hold luggage and she then insisted on looking at my carry on bag and weighing it. It was 300g over the 7kg limit and said I'd have to pay and check it in. Throughout she was rude and surly. When she dealt with my friend (a non-native English speaker) she treated him as a second class citizen. This was the first time in about 3 years that I used Jetstar because I'd had such a horrid experience with them flying from Gold Coast airport to Sydney and swore to myself never to use them again.