Jetstar Airways

SIN-MLB night flight. Originally purchased economy ticket and received Jetstar proposal for upgrade for $200. Accepted. Very good flight: on time comfortable good meals nice staff acceptable entertainment. Particularly appreciated noise reduction earphones and inflatable neck supporting pillow in the amenities pack. Have flown three more legs (MLB-SYD SYD-DRW and DRW-SIN) in economy and all flights were OK: on time and with sufficient leg room (I'm quite tall). Overall very positive. Based on this experience and my judgement of frequent flyer (> 700000 miles) highly recommendable.

Perth to Cairns return. Would not recommend Jetstar - the only reason we went on it is because no other airline flies direct to Cairns. It all started before we even got on the plane. Could not check in after driving for 5 hours from the country. Jetstar only do check in's 2 hours prior to flights which means a massive line and wait. Get on the plane and the seats are ridiculously small and had quite a large man on one side of me and the passenger in front reclined their chair. Very uncomfortable. The only positive was the Jetstar staff were very good and caring. The return flight wasn't as bad didn't seem as cramped but was on an aisle seat.

HBA-SYD-HBA day trip to collect personal items. A big issue at SYD Airport with security. The check-in agent was more than helpful. She left her desk to see if I could get a spirit level through security. No. She escorted me back to her check in desk and we packed said item into checked luggage. The agent then added Fragile labels to my luggage. This service is more than anyone would ever expect from a LCC. The flight? Usual excellent in-flight service: politeness and efficiency.

Flew round-trip from Singapore to Siem Reap in August 2012. I checked in online a few hours before and saw that my ticket was for "no baggage." If I wanted to check a bag at the airport the cost would be $70. They limit carry-ons to 10 kg. My bag - perfectly acceptable by most airlines was 10.4 kg. I was informed had I bought my ticket on their website I could have paid just $20. The fare was not inexpensive either. So much for "low-cost" airline. Customer service is horrible.

BNE-TSV 18th August on A320. Assigned the same seat as someone else - I was willing to change to a spare window seat but the crew made the other person (and his wife) move because of "zoning" (for meals?). This left an empty middle seat for the flight. Pushed out ahead of time landed a few minutes early - the estimated flight time was way off (about 10 minutes in a 2 hour flight). Seats very comfortable for short trip - wider than I expected and plenty of legroom. However there are no pockets to store loose items such as books or cameras. Beverage service non-existent unless you paid for it - I was expecting at least free tea and coffee for all as one of the conditions in the booking I made but that didn't happen. Cheap price for the fare but this cheapened the actual flight experience. At least I got a free mug of water when I asked for it. Didn't bother with an entertainment iPad. Safety briefing fine but in-flight announcements from the flight deck were somewhat muffled and almost totally inaudible as a result. Good value for money and I would recommend on that basis alone.

Upon taking advantage of the 'special' deals that Jetstar advertise through the media I was disappointed to find that there were extra charges for seat baggage and absolute robbery of credit card fees. Upon checking in my baggage was one kilo over the 15 kgs I paid for upon checking in and I got fined $60 for the fault. The line for getting onto the plane was absolutely terrible with only one staff member taking the ticket stubs it took over 25 mins to get onto the plane.

SYD-NAN. We were delayed 1 hour. The actual flight itself was reasonable but until someone's bottle of water dripped on my husband and other fellow passengers from the overhead compartment. Cabin crew cleaned up the water and were friendly. The new iPads for inflight entertainment was great. It is great to keep the kids entertained during the flight. Food was nice and the seats were also comfortable. Overall a good flight with Jetstar.

Screaming kids all the way Melbourne to Singapore. Staff did nothing about them toddlers were allowed to run up and down the aisle disturbing other passengers. Bought 3 tickets 6 months ago with assigned seating in row 1. We were all bumped off our seats when we went to check in. Wondering why we were moved from row 1 a very rude staff member barked at me saying "there are babies on this flight so we need the bassinets seats". Well on boarding there were no babies in row 1. Seats were cramped and no leg room whatsoever once seat in front is reclined. Audio selection was very poor on some strange ipad type of unit. Beware of Jetstar business class absolutely dreadful.

MEL-SYD return. Both flights delayed 30 mins. Seat pitch on A320 on the way up very tight. Lucky had empty middle seat. Ok for short flights but for anything longer than 2 hours very uncomfortable. A321 on flight back. Seat pitch marginally better. Both flights very smooth and cabin crew did their jobs ok.

Travelling domestically and flight was delayed for 3.5 hours. Never once were passengers advised of why flight was delayed or when it could be expected to depart. Constantly changing departure times up on electronic displays. Staff surly and uninformed as to details of delay or when flight was to depart. Customer service and simple communication seriously lacking. 3rd bad experience. Will never fly them again.