Jetblue Airways

Flew from SFO-JFK and return flight on JetBlue. Both flights left on time and we arrived at both destinations about 30 minutes early. The crew on the flight was attentive and very friendly. Both on the way to New York and back to SF they asked us about ourselves and our trip. The A321 they fly on trans con flights has a snack bar they open up after they come through with the first round of drinks. It's great being able to get up and get your own snacks without having to call a flight attendant. The entertainment was pretty standard they have live TV and movies you can purchase for $5. The flight crew were also informative. We had a pretty intense bout of turbulence but the captain continued to update passengers the whole time.

The seat and legroom were excellent. On our flight to Puerto Rico from Chicago we felt the cabin crew were less than exceptional. Drinks came but the snack/food service was much later. They didn't pick up the refuse for a long time. We didn't sense that the crew enjoyed their jobs. The entertainment controls did not function on either of our seats. We were not able to take advantage of the entertainment. On the return leg of our trip the crew was marginally better. We purchased headphones but after about an hour my aisle seat controls stopped working. my wife's center seat controls never worked at all. We were happy with the overall flight otherwise. It was nice to be able to get more than a tiny bag of peanuts.

Flight 906 on 3/17 and 905 on 3/22. I booked a trip to NYC from Chicago and I chose JetBlue based on price and time of flight. Since I'm a student and I was on a budget and I mainly based my decision on price. It was $220 round-trip. I had really low expectations given that this airline is not a big name like others out there but I'm happy to say I had an excellent experience. Both my flights were on time they offered free snacks (no peanuts here legit snacks!) and soda/tea/coffee. The service and the whole experience was great. I would definitely recommend JetBlue.

My husband and I decided to take a spontaneous trip to San Francisco for my birthday. As we were making travel arrangements to return back to the Miami area JetBlue had the only flight that worked with our time schedule. We were hesitant to book the flight with JetBlue because we did not know much about the company. We decided to give JetBlue a chance and booked flight #578 from SFO to FLL on March 14 2015. It is unfortunate that we did not have a good experience on our first JetBlue flight. The electrical system had issues. The TV on the back of the seats worked at the beginning of the flight but slowly the TVs started going out throughout the cabin (our row did not have a working TV the majority of the 5 hour flight). This made me question what other electrical issues this plane might have. Not only did we have electrical issues but we did not have running water on the flight. My husband and I are both in the medical field and we feel this is not only inconvenient but unsanitary. The "solution" was to place multiple bottles of water in the restroom for customers to wash their hands. Partially used and soiled water bottles to wash our hands is not exactly our idea of sanitary. Since the plane did not have running water my husband and I decided to avoid using the restroom for over a 5 hour flight. It also made us question the cleanliness of the flight attendants' hands provided the lack of water on the plane. This is a huge unsanitary issue that should never occur on a plane.

LAX-BOS A320. Boarding zones were a bit strung out although not helped by the people who would show up to the gate as boarding was going on but should have sped it up. On board everything went smoothly. Quick to take-off so was must not have lost our slot. Crew was above par and standard Jetblue entertainment product and snacks. At least one lady in the row in front of me had a TV that did not work so they reset the system. Not a big deal but if you purchased content and already watching that would be a huge pain. Going to miss when they reduce the pitch as the 34' current is great. Arrived slightly early but the crew seemed a bit disinterested to passengers as departing. However minor point. 9/10.

I chose JetBlue because I heard great things. I think I had an unlucky streak in which both of my flights were delayed. One being a leaky valve and the second due to weather (out-of-JetBlues control). JetBlue worked really hard to keep me happy and remain their customer. They provided me a credit no questions asked since the delays affected my transportation routes. For them to do that shows that this type of thing does not happen very often. I will also say that the unlimited snacks beverages not to mention all the leg room was a plus. Although I did not have a perfect experience I would definitely recommend JetBlue. Things happen but JetBlue owns up to it and works hard to keep you a satisfied customer. I respect that and their business model of good customer service. I bet if I didn't have the delays the experience would have been perfect.

We just did the Jetblue Mint experience LAX to JFK. We are a couple of airline geeks who took this flight as a Valentines Day gift to each other. Our dedicated Mint flight crew greeted us warmly during boarding including a welcome card with their names. Also waiting at our seats were eye masks and bottled water. Before takeoff we each enjoyed a couple of their delicious signature drinks (they're small). After takeoff we were offered more drinks a Birchbox full of gender specific spa products and dinner. Out of 5 or 6 items we were permitted to choose 3 small plates an appetizer and dessert. Honestly I found some of the food excellent and some not quite as good. They were more than happy to replace one of my choices that I wasn't too happy with. The entertainment was great live TV and free wifi. The movies are not on-demand which made it so that I wasn't able to watch one because I was too distracted with the rest of the Mint experience to pay attention to the start times. In case dinner doesn't fill you the A321 has a self-serve snack bar behind the Mint cabin for anytime bagged snacks and drinks. The seats themselves were comfortable for a 5 hour domestic flight. I liked the firmness controls and massage feature. We sat in a 2 seat bank so we could sit together but the single suites looked very nice for people traveling alone. The single seats have more personal space and a privacy door too. Jetblue really thought our the Mint product well. If you book enough in advance the introductory price is a terrific value. Even last minute bookings still price Mint competitively with UA DL and AA on this route.

I was scheduled to leave at 8.35 am. There was an issue with the plane and the flight was delayed until 10.00am. We were finally on the plane when the flight was cancelled due to weather. The flight would have made it if we had left on time (the DC airport closed at 1.00 pm). I was rebooked for a new flight the following day. The flight left at 1.00 pm took me to Boston then arrived in DC at 10.00pm. (My original flight was direct.) I was told the airline would not provide accommodations for the night because it was a weather and not a technical difficulty that cancelled the flight of course the weather only became an issue because of the technical difficulty. I went back to the airport early the following morning and was able to book a direct flight to DC that departed at 6.55. I tried to fly standby on the two earlier flight without success. Although this is terrible the worst part was the gate agents. They didn't have the decency to tell me that the flight was full and just walked away from the desk after boarding the flight. Then when I checked in for my 6.55 flight (I hadn't been assigned a seat that morning) they were rude again. I will not fly JetBlue again.

Flew jetBlue Mint class New York to LA and return. Overall a great experience. Was seated in 2A one of four 'single suites.' Very comfortable and private especially when reclined with the suite door closed. The only picky comment is there tends to be some wasted space owing to the single seat configuration and the design could have accommodated a greater seat width. You're also removed from the window so mindless gazing is not really an option unless you unbuckle and lean. The perks in Mint are outstanding not just the lie-flat seat with massage feature but the food and beverage selection amenity kit service from the flight staff and the large video screen. As mentioned in previous reviews not touch screen but that didn't really detract from the experience - you couldn't even reach the screen necessarily when fully reclined. Okay selection of feature films but not VOD. The DirecTV feed is great however and really gives no reason to claim you're bored. The wi-fi complimentary at the moment was hit and miss; fairly good responsiveness when working but did suffer from numerous interruptions. Personalized and attentive service was prominent on both legs and flight time seemingly flew (no pun intended) by. At the current introductory price point Mint is outstanding value. Inevitably jetBlue will adjust their fare pricing to reflect the reality of what is offered however even at a higher cost Mint class should be seriously considered before looking at intercontinental business class on other airlines. jetBlue and its staff should be proud of the Mint product and I will look for any excuse to fly Mint class again.

Buffalo to New York - JFK with a connection to Los Angeles (read the latter segment under a separate review). The flight from Buffalo left and arrived on time. The Even More Space seats are very good with plenty of leg room while also providing the benefit of early boarding. Flight crew was personable and attentive. As a first timer with JetBlue I was impressed. Will definitely fly with them again. Great alternative to a Canadian airline out of Toronto for me.